This IDC Perspective highlights the award-winning Smart City initiative by MTR Corporation in Hong Kong, aimed at achieving a "smart and inclusive journey." Through its "Smart ESG: Technology-enabled Social Inclusion" program, MTR has demonstrated its commitment to digital transformation and a connected city strategy. The initiative focuses on enhancing seamless, accessible, and self-empowered commuting experiences for citizens with special needs."Digital transformation's momentum must be matched by a focus on 'citizen-centric' services that prioritize underserved communities. Effective solutions require not just connectivity but the integration of advanced data platforms to enhance inclusivity and deliver meaningful outcomes. A responsive feedback loop is crucial for refining Smart City initiatives and aligning them with real-world needs," says Ravi Kant Sharma, research director, IDC Government and Education Insights.
Executive Snapshot
Situation Overview
Organization Overview
Key Challenge
Smart City Connected City Strategy and Solutions
Measurable Benefits and Improvements
What's Next
The AI Pivot
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