Best in Connected City Award Winner Profile - 2024

This IDC Perspective highlights the award-winning Smart City initiative by MTR Corporation in Hong Kong, aimed at achieving a "smart and inclusive journey." Through its "Smart ESG: Technology-enabled Social Inclusion" program, MTR has demonstrated its commitment to digital transformation and a connected city strategy. The initiative focuses on enhancing seamless, accessible, and self-empowered commuting experiences for citizens with special needs."Digital transformation's momentum must be matched by a focus on 'citizen-centric' services that prioritize underserved communities. Effective solutions require not just connectivity but the integration of advanced data platforms to enhance inclusivity and deliver meaningful outcomes. A responsive feedback loop is crucial for refining Smart City initiatives and aligning them with real-world needs," says Ravi Kant Sharma, research director, IDC Government and Education Insights.