Avaya Keeps Its Eye on the Prize and Views the Restructuring Support Agreement and Expedited Chapter 11 Process as Critical Steps in Its Software and Support Solutions Future
This IDC Market Note provides a summary and analysis of Avaya's February 14, 2023, announcement that it had entered into a Restructuring Support Agreement (RSA) with the overwhelming support of more than 90% of the company's secured lenders. Avaya is looking to the financial restructuring to accelerate its ongoing business transformation, significantly enhance its ability to invest in the company's innovative cloud-based communications portfolio, and position the company for long-term success. This IDC Market Note also provides perspective on Avaya's role in the transition of Avaya's customer base to the cloud and the opportunities and challenges therein.
Please Note: Extended description available upon request.
- Executive Snapshot
- In This Market Note
- Financial Announcement Highlights
- Avaya's Restructuring Support Agreement and Voluntary Chapter 11
- IDC's Point of View
- Avaya Plays a More Profitable Role in Its Customers' Transition to UCaaS, Recognizing That Voice Continues to Play a Significant Role in Collaboration
- Avaya Continues to Support and Nurture Its Contact Center Installed Base While Further Developing CCaaS Users and Assets
- Avaya Sees Collaboration as a Primary Mode of Communication
- Avaya Continues to Integrate CPaaS into a Portfolio
- Customer Life-Cycle Management Helps Avaya's Go to Market
- Conclusion
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- Synopsis
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