Artificial Intelligence in Telecommunications — Episode AI: A New Hope
This IDC Market Perspective presents AI use cases across those telecom operating domains from around the world to provide insights to Canadian telecom service providers on the opportunities to be had from further investments in AI. Artificial intelligence has been deployed by telecommunications service providers all over the world, including those in Canada. Tremendous benefits from AI are being achieved in all operating domains of market and sales, customer, product and service, resource, supplier, and enterprise."Telecommunications service providers around the world are finding dramatic improvements in customer experiences, operating efficiencies, revenue, and costs through a variety of AI-powered use cases," said Praveen Datta, research director, Canadian Communications Services. "Now is the time for Canadian telecommunications service providers to boldly pursue new opportunities that AI has given rise to while also establishing resolute AI ethical policy and governance structures internally."
Please Note: Extended description available upon request.
- Executive Snapshot
- New Market Developments and Dynamics
- Market and Sales Domain
- AI Impacting Advertising
- AI Recommendations
- Spark Deep Dives on How It Developed BRAIN, an AI-Powered Decisioning Engine
- Customer Domain
- Churn Reduction
- Order Process Improvements
- AI Contact Centre
- AI Chatbot
- Improve Service and Support
- Product Domain and Service Domain
- Language Models
- Security
- Trials and Innovative Use Cases
- Becoming an AI Company
- Resource Domain
- Network Build
- Network Operations
- Network Security
- Environmental Concerns
- Business Partner/Supplier Domain
- Language Models
- Network and Operations
- Innovators and Start-Ups
- Enterprise Domain
- Foundational Agile, Data, and Application Investments
- Internal Efficiency Gains
- Employee Reductions
- AI Ethics
- Advice for Canadian Communications Service Providers
- Develop Internal Fundamentals and Foundation for AI
- Leverage AI to Create Efficiencies and Reduce Costs
- Leverage AI to Increase Revenue and Create New Revenue Streams
- Learn More
- Related Research
- Sources
- Synopsis
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