AIOps: Growing Adoption and Best Practices

AIOps: Growing Adoption and Best Practices

This IDC Perspective discusses the best practices of AIOps. AIOps has experienced marketing hype from many sources, but careful CIOs will look past the hype and see the business value that AIOps can achieve. By following careful tool validation and investing in IT training, AIOps can be successfully adopted by many enterprises. IDC recommends giving IT teams the space to safely learn proper data analytics processes and artificial intelligence with automation tuning. The benefits can be shared across the enterprise, including more productive DevOps and SRE teams while providing a more resilient customer experience. "Enterprises looking past the hype of AIOps can find actual business value and a strong return on investment (ROI)," according to Jevin Jensen, IDC's vice president of Intelligent CloudOps. "AIOps brings together observability, IT automation, data analytics, and artificial intelligence. This winning combination means a more resilient customer experience and efficient DevOps teams."

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