The AI Transformation of Services
This IDC Perspective outlines IDC's point of view on how artificial intelligence (AI) is transforming the services industry. The document draws upon analyst insights across multiple services markets, as well as buyer survey research around expectations for providers using AI in services delivery and assisting organizations with their own AI transformations. This IDC Perspective provides advice for IT leaders considering how best to work with services providers in the AI Everywhere era."While providers across the services market see growth opportunity in supporting their customers' AI transformation initiatives, they are also undergoing transformation themselves," says Jennifer Hamel, research director, Enterprise Intelligence Services at IDC. "This experience may prove useful for organizations looking for guidance around what it will take to adopt AI successfully."
Please Note: Extended description available upon request.
- Executive Snapshot
- Situation Overview
- The Internal Transformation of Services Providers
- The Rise of AI in Services Delivery
- Use Cases for AI in Services Delivery
- The Role of the Services Provider Ecosystem in AI Transformation
- Areas of AI Initiatives Needing Services Expertise
- Key Players in the AI Ecosystem
- Engagement Models in the AI Everywhere Era
- Advice for the Technology Buyer
- Learn More
- Related Research
- Synopsis
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