This IDC Perspective looks at AI bringing new and improved business performance expectations and opportunities. AI isn't just the shiny new technology object but rather an opportunity to leverage more technology than in years past. While organizations have long been improving businesses with new line-of-business and industry applications, such that businesses' processes are faster and more efficient, AI brings the promise in 2025 to bring significant process and tasks improvements. This document brings forward a data-driven view of AI as it begins to proliferate into the organization. It brings a cursory view of the state of AI currently and in the future, examples of AI viewed as skills in conjunction with employee business processes, and tasks versus the role or job an employee does currently. Considerations of migrations, modernizations, and AI vendors are provided as the organization looks at their current and future technologies. Mickey North Rizza, group vice president, Enterprise Software at IDC, said, "The change from AI will have a massive impact to an employee's role and job, technologies' usage, and the organization's KPIs and metrics. It is critical to recognize that managing a business to success in the coming years will look completely different from the past 50+ years of technology usage."
Executive Snapshot
Situation Overview
The Agentic Shift Is Real
Optimized Digital Business Coming Soon
Vendor Selection Is Critical
Advice for the Technology Buyer
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