8x8 Industry Analyst Event — March 2022
This IDC Market Note examines key points raised in 8x8's two-day analyst event, held online on March 16 and 17, 2022. The event provided a detailed overview of 8x8's contact center improvements and plans regarding its Experience Communication as a Service (XCaaS) platform.
Please Note: Extended description available upon request.
- Executive Snapshot
- In This Market Note
- Performance Highlights
- Contact Center Updates
- XCaaS Updates
- CPaaS Updates
- Updates Regarding 8x8's Partnership with Fuze
- XCaaS Road Map
- IDC's Point of View
- Lines Between Contact Center and UCaaS Are Blurring
- Migration to Cloud Brings Growth Opportunities
- Areas for Future Consideration
- Learn More
- Related Research
- Synopsis
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