The industry has seen surging growth in recent years. Part of this has been driven by strong AI investments in the mid to late 2010s, which saw a raft of new companies enter the industry. Many of these companies have now entered commerciality and begun generating meaningful revenue. Also, the industry has been supported by ChatGPT's public release, which pushed AI capabilities into the public consciousness and encouraged companies to actively explore how they can increasingly integrate AI into their operations. Overall, industry revenue is expected to grow an annualised 14.1% over the five years through 2023-24, to reach $2.5 billion.
Companies in this industry offer artificial intelligence systems to initiate conversations with users through mobile applications, websites and messaging applications.
This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.
TABLE OF CONTENTS
ABOUT THIS INDUSTRY
Industry Definition Main Activities Similar Industries Additional Resources
INDUSTRY AT A GLANCE
INDUSTRY PERFORMANCE
Executive Summary Key External Drivers Current Performance Industry Outlook Industry Life Cycle
PRODUCTS & MARKETS
Supply Chain Products & Services Demand Determinants Major Markets International Trade Business Locations
COMPETITIVE LANDSCAPE
Market Share Concentration Key Success Factors Cost Structure Benchmarks Basis of Competition Barriers to Entry Industry Globalization
MAJOR COMPANIES
OPERATING CONDITIONS
Capital Intensity Technology & Systems Revenue Volatility Regulation & Policy Industry Assistance