Healthcare Chatbots Market Size, Share & Trends Analysis Report By Component (Software, Services), By Application (Appointment Scheduling, Symptom Checking), By Deployment, By End-user, And Segment Forecasts, 2023 - 2030

Healthcare Chatbots Market Size, Share & Trends Analysis Report By Component (Software, Services), By Application (Appointment Scheduling, Symptom Checking), By Deployment, By End-user, And Segment Forecasts, 2023 - 2030

Healthcare Chatbots Market Growth & Trends

The global healthcare chatbots market size is anticipated to reach USD 4,355.6 million by 2030, registering a CAGR of 23.9% from 2023 to 2030, according to a new report by Grand View Research, Inc. Key factors driving the market growth include the rising demand for virtual healthcare services, increasing adoption of mobile devices, and need to reduce healthcare costs. In addition, the COVID-19 pandemic augmented the acceptance of virtual healthcare and telemedicine services, further fostering the overall market growth. The prominent trend of integrating healthcare chatbots with EHRs to enable quick access to medical records & health information for patients is expected to continue as healthcare facilities strive to enhance patient engagement and offer more personalized care.

Healthcare providers are focusing on virtual healthcare services by prominently adopting cloud-based chatbots owing to their easy deployment and scalability. Furthermore, with the implementation of advanced NLP technology, healthcare chatbots are becoming sophisticated in comprehending and responding to patient queries in a more human-like manner. The growing adoption of AI-driven virtual assistants for improving patient engagement, the integration of chatbots with telehealth platforms for remote consultations, a focus on data security & compliance with healthcare regulations, and the development of chatbots capable of assisting with medication management & mental health support.

There is an increased emphasis on multilingual and culturally sensitive chatbots to cater to diverse patient populations, and the emergence of voice-activated chatbots for more natural & accessible patient interactions, all reflecting the ongoing evolution & expansion of healthcare chatbot applications to enhance patient care & healthcare efficiency. Key players are focusing on strategic partnerships and collaborations to enhance their product & service portfolios and expand the channel reach. For instance, In May 2022, Medtronic and DaVita Inc. announced a collaboration targeted at the development of an independent kidney care-focused medical device company (NewCo) for providing enhanced patient outcomes and improving overall treatment experience.

Healthcare Chatbots Market Report Highlights

• Rising implementation of AI and NLP based technologies in healthcare, increasing demand for virtual healthcare services, and a requirement to improve patient outcomes & reduce healthcare costs drive the market growth
• The symptom-checking application segment accounted for the largest revenue share in 2022 owing to its prominent use among users for getting insights pertaining to their health information
• With the high investments by healthcare providers for the integration of virtual healthcare services, the healthcare providers segment held a prominent revenue share in 2022
• North America held the largest revenue share in 2022 owing to the widescale implementation of virtual healthcare services and presence of key players in the region

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