Healthcare CRM Market Size, Share & Trends Analysis Report By Product, By End-use, By Application (Community Outreach, Case Coordination & Management), By Technology, By Region, And Segment Forecasts, 2022 - 2030

Healthcare CRM Market Size, Share & Trends Analysis Report By Product, By End-use, By Application (Community Outreach, Case Coordination & Management), By Technology, By Region, And Segment Forecasts, 2022 - 2030

Healthcare CRM Market Growth & Trends

The global healthcare CRM market size is expected to reach USD 25.5 billion by 2030, according to a new report by Grand View Research, Inc. The market is expected to expand at a CAGR of 8.6% from 2022 to 2030. The use of CRM helps healthcare organizations to streamline their workflow and better manage patient care. It also helps in reducing the cost and increasing efficiency. Moreover, unpreparedness for the global COVID 19 pandemic has further heightened the need for digitized interoperability solutions providing faster and more effective results. The rising adoption of EHR, in developed as well as developing economies is anticipated to provide this market with a lucrative growth platform in the coming few years.

Vitally impacting drivers for the industry include a rapidly growing percentage of an aging population, a rise in chronic disease incidence, and the advancement of new technology. Demand for operational efficiency in a healthcare organization, adoption of home care/ virtual care, and the big data revolution is also contributing to the growth of the market. According to a study by Deloitte, 62.0% of patients are comfortable with online consultation with a doctor. The shift from volume to value-based care and the rise of consumerism in a healthcare organization is also expected to contribute significantly to the growth of the market.

Market players adopt strategies such as product launches, collaborations, partnerships, and mergers and acquisitions to strengthen their industry position. For instance, in September 2019, GetWellNetwork and Cerner partnered to narrow the gaps between providers and patients from inpatient to outpatient settings and the home. This partnership was aimed at providing convenient access and consumer engagement.

Healthcare CRM Market Report Highlights

  • Based on product, the individual CRM segment is expected to witness lucrative growth during the forecast period owing to the consolidation of hospitals and small healthcare providers which would increase the focus on direct-to-patient marketing to attract new patients. The combination of individual and referral CRM is expected to be the leading segment during the forecast period
  • Based on application, the service outreach segment is expected to be the major segment during the forecast period. Case management and coordinated care are expected to show the highest growth owing to the rise in demand for collaborative care
  • North America and Europe are expected to be the major regions for the growth of this industry. Emerging regions such as the Asia Pacific and MEA are expected to show lucrative growth during the forecast period owing to changing healthcare system and demand for collaborative care
  • A common trend observed is the rising partnerships among market players for innovation by leveraging each other competencies. For instance, Salesforce expanded its presence in IT through the launch of the cloud, with the collaboration of major industry partners such as Centura Health, Philips, Deloitte Digital, and Accenture
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Chapter 1. Methodology and Scope
1.1. Research Methodology
1.2. Research Scope & Assumptions
1.3. List of Data Sources
Chapter 2. Executive Summary
2.1. Healthcare CRM - Industry Snapshot and Key Buying Criteria, 2017 - 2030
Chapter 3. Healthcare CRM Market Variables, Trends & Scope
3.1. Healthcare CRM: Market segmentation
3.2 Market Lineage Outlook
3.2.1 Parent market outlook
3.2.2 Related/Ancillary Market Analysis, 2021
3.3. Healthcare CRM market size and growth prospects
3.4. Healthcare CRM: Market dynamics
3.4.1. Market driver analysis
3.4.2. Market restraint analysis
3.5. Industry Analysis - PESTL
3.5.1 Political & Legal
3.5.2 Economic & Social
3.5.3 Technology
3.6. Industry Analysis - Porters
Chapter 4. Healthcare CRM COVID-19 Impact Analysis
4.1 COVID-19 Impact Analysis
4.1.1 Disease Prevalence Analysis
4.1.2 Current Impact Analysis
4.1.3 Future Impact Analysis
4.1.4 Impact On Market Players
Chapter 5. Healthcare CRM Product Outlook
5.1. Healthcare CRM market share, by product, 2017 & 2030
5.2. Individual healthcare CRM
5.2.1. Individual healthcare CRM market estimates and forecasts, 2017 & 2030 (USD Million)
5.3. Referral healthcare CRM
5.3.1. Referral healthcare CRM market estimates and forecasts, 2017 & 2030 (USD Million)
5.4. Individual and referral healthcare CRM
5.4.1. Individual and referral healthcare CRM market estimates and forecasts, 2017 & 2030 (USD Million)
Chapter 6. Healthcare CRM End-use Outlook
6.1. Healthcare CRM market share, by end-use, 2017 & 2030
6.2. Payers
6.2.1. Payers market estimates and forecasts, 2017 & 2030 (USD Million)
6.3. Providers
6.3.1. Providers market estimates and forecasts, 2017 & 2030 (USD Million)
6.4. Life Sciences
6.4.1. Life science market estimates and forecasts, 2017 & 2030 (USD Million)
Chapter 7. Healthcare CRM Application Outlook
7.1. Healthcare CRM market share, by Application, 2017 & 2030
7.2. Community Outreach
7.3. Community Outreach market estimates and forecasts, 2017 & 2030 (USD Million)
7.3.1. Community health education
7.3.1.1. Community health education market estimates and forecasts, 2017 & 2030 (USD Million)
7.3.2. Services outreach/Promotion
7.3.2.1. Services outreach/Promotion market estimates and forecasts, 2017 & 2030 (USD Million)
7.3.3. Financial Donor Management
7.3.3.1. Financial donor management market estimates and forecasts, 2017 & 2030 (USD Million)
7.4. Case Coordination
7.4.1 Case coordination market estimates and forecasts, 2017 & 2030USD Million)
7.4.1.1 Patient Information Management
7.4.1.1.1 Patient information management market estimates and forecasts, 2017 & 2030 (USD Million)
7.4.1.2 Pre-Authorizations / Eligibility
7.4.1.2.1 Pre-Authorizations/Eligibility market estimates and forecasts, 2017 & 2030 (USD Million)
7.4.1.3 Referrals
7.4.1.3.1 Referrals market estimates and forecasts, 2017 & 2030USD Million)
7.4.1.4 Others
7.4.1.4.1 Others market estimates and forecasts, 2017 & 2030USD Million)
7.5. Case management
7.5.1 Case management market estimates and forecasts, 2017 & 2030 (USD Million)
7.5.1.1 Chronic Disease Management
7.5.1.1.1 Chronic disease management market estimates and forecasts, 2017 & 2030 (USD Million)
7.5.1.2 Clinical trials Relationship Management
7.5.1.2.1 Clinical trials market estimates and forecasts, 2017 & 2030 (USD Million)
7.6. Relationship management
7.6.1. Relationship management market estimates and forecasts, 2017 & 2030 (USD Million)
Chapter 8. Healthcare CRM Technology Outlook
8.1. Healthcare CRM market share, by Technology, 2017 & 2030
8.2. Cloud-based
8.2.1. Cloud-based CRM market estimates and forecasts, 2017 & 2030 (USD Million)
8.3. Mobile
8.3.1. Mobile CRM market estimates and forecasts, 2017 & 2030 (USD Million)
8.4. Social
8.4.1. Social CRM market estimates and forecasts, 2017 & 2030 (USD Million)
8.5. Collaborative
8.5.1. Collaborative CRM market estimates and forecasts, 2017 & 2030 (USD Million)
8.6. Predictive
8.6.1. Predictive market estimates and forecasts, 2017 & 2030 (USD Million)
Chapter 9. Healthcare CRM Regional Outlook
9.1. Healthcare CRM market share, by region, 2017 & 2030
9.2. North America
9.2.1. North America healthcare CRM market estimates and forecasts, by product, Revenue (USD Million), 2017 & 2030
9.2.1.1. U.S. healthcare CRM market estimates and forecasts
9.2.1.2. Canada healthcare CRM market estimates and forecasts
9.2.2. North America healthcare CRM market estimates and forecasts, by application, 2017 & 2030
9.2.2.1. U.S. healthcare CRM market estimates and forecasts
9.2.2.2. Canada healthcare CRM market estimates and forecasts
9.2.3 North America healthcare CRM market estimates and forecasts, by technology, 2017 & 2030
9.2.3.1. U.S. healthcare CRM market estimates and forecasts
9.2.3.2. Canada healthcare CRM market estimates and forecasts
9.2.4 North America healthcare CRM market estimates and forecasts, by end-use, 2017 & 2030
9.2.4.1. U.S. healthcare CRM market estimates and forecasts
9.2.4.2. Canada healthcare CRM market estimates and forecasts
9.3.Europe
9.3.1. Europe healthcare CRM market estimates and forecasts, by product, 2017 & 2030 (USD Million)
9.3.1.1. U.K. healthcare CRM market estimates and forecasts
9.3.1.2. Germany healthcare CRM market estimates and forecasts
9.3.1.3. Spain healthcare CRM market estimates and forecasts
9.3.1.4. France healthcare CRM market estimates and forecasts
9.3.1.5. Italy healthcare CRM market estimates and forecasts
9.3.2. Europe healthcare CRM market estimates and forecasts, by application, 2017 & 2030 (USD Million)
9.3.2.1. U.K. healthcare CRM market estimates and forecasts
9.3.2.2.Germany healthcare CRM market estimates and forecasts
9.3.2.3. Spain healthcare CRM market estimates and forecasts
9.3.2.4. France healthcare CRM market estimates and forecasts
9.3.2.5. Italy healthcare CRM market estimates and forecasts
9.3.3. Europe healthcare CRM market estimates and forecasts, by technology, 2017 & 2030 (USD Million)
9.3.3.1. U.K. healthcare CRM market estimates and forecasts
9.3.3.2.Germany healthcare CRM market estimates and forecasts
9.3.3.3. Spain healthcare CRM market estimates and forecasts
9.3.3.4. France healthcare CRM market estimates and forecasts
9.3.3.5. Italy healthcare CRM market estimates and forecasts
9.3.4. Europe healthcare CRM market estimates and forecasts, by end-use, 2017 & 2030 (USD Million)
9.3.4.1. U.K. healthcare CRM market estimates and forecasts
9.3.4.2.Germany healthcare CRM market estimates and forecasts
9.3.4.3. Spain healthcare CRM market estimates and forecasts
9.3.4.4. France healthcare CRM market estimates and forecasts
9.3.4.5. Italy healthcare CRM market estimates and forecasts
9.4. Asia Pacific
9.4.1. Asia Pacific healthcare CRM market estimates and forecasts, by product, 2017 & 2030 (USD Million)
9.4.1.1. Japan healthcare CRM market estimates and forecasts
9.4.1.2. China healthcare CRM market estimates and forecasts
9.4.1.3. India healthcare CRM market estimates and forecasts
9.4.2. Asia Pacific healthcare CRM market estimates and forecasts, by application, 2017 & 2030 (USD Million)
9.4.2.1. Japan healthcare CRM market estimates and forecasts
9.4.2.2. China healthcare CRM market estimates and forecasts
9.4.2.3. India healthcare CRM market estimates and forecasts
9.4.3. Asia Pacific healthcare CRM market estimates and forecasts, by technology, 2017 & 2030 (USD Million)
9.4.3.1. Japan healthcare CRM market estimates and forecasts
9.4.3.2. China healthcare CRM market estimates and forecasts
9.4.3.3. India healthcare CRM market estimates and forecasts
9.4.4. Asia Pacific healthcare CRM market estimates and forecasts, by end-use, 2017 & 2030 (USD Million)
9.4.4.1. Japan healthcare CRM market estimates and forecasts
9.4.4.2. China healthcare CRM market estimates and forecasts
9.4.4.3. India healthcare CRM market estimates and forecasts
9.5. Latin America
9.5.1. Latin America healthcare CRM market estimates and forecasts, by product, 2017 & 2030 (USD Million)
9.5.1.1. Brazil healthcare CRM market estimates and forecasts
9.5.1.2. Mexico healthcare CRM market estimates and forecasts
9.5.2. Latin America healthcare CRM market estimates and forecasts, by application, 2017 & 2030 (USD Million)
9.5.2.1. Brazil healthcare CRM market estimates and forecasts
9.5.2.2. Mexico healthcare CRM market estimates and forecasts
9.5.3. Latin America healthcare CRM market estimates and forecasts, by technology, 2017 & 2030 (USD Million)
9.5.3.1. Brazil healthcare CRM market estimates and forecasts
9.5.3.2. Mexico healthcare CRM market estimates and forecasts
9.5.4. Latin America healthcare CRM market estimates and forecasts, by end-use, 2017 & 2030 (USD Million)
9.5.4.1. Brazil healthcare CRM market estimates and forecasts
9.5.4.2. Mexico healthcare CRM market estimates and forecasts
9.6. MEA
9.6.1. MEA healthcare CRM market estimates and forecasts, by product, 2017 & 2030 (USD Million)
9.6.1.1. South Africa healthcare CRM market estimates and forecasts
9.6.2. MEA healthcare CRM market estimates and forecasts, by application, 2017 & 2030 (USD Million)
9.6.2.1. South Africa healthcare CRM market estimates and forecasts
9.6.3. MEA healthcare CRM market estimates and forecasts, by technology, 2017 & 2030 (USD Million)
9.6.3.1. South Africa healthcare CRM market estimates and forecasts
9.6.4. MEA healthcare CRM market estimates and forecasts, by end-use, 2017 & 2030 (USD Million)
9.6.4.1. South Africa healthcare CRM market estimates and forecasts
Chapter 10. Healthcare CRM - Competitive Analysis
10.1 Market Participation Categorization
10.2 Public Companies
10.2.1 Company market position analysis
10.2.2 Competitive Dashboard Analysis
10.2.2.1 Market Differentiators
10.2.3 Company Market Share/Position Analysis
10.3 Private Companies
10.3.1 List of key emerging companies
Chapter 11. Company Profile
11.1. Amdocs Ltd.
11.1.1. Company Overview
11.1.2. Financial Performance
11.1.3. Product Benchmarking
11.1.4. Strategic Initiatives
11.2. Microsoft
11.2.1. Company Overview
11.2.2. Financial Performance
11.2.3. Product Benchmarking
11.2.4 Strategic Initiatives
11.3. Cerner Corporation (Oracle)
11.3.1. Company Overview
11.3.2. Financial Performance
11.3.3. Product Benchmarking
11.3.4. Strategic Initiatives
11.4. IBM
11.4.1. Company Overview
11.4.2. Financial Performance
11.4.3. Product Benchmarking
11.4.4. Strategic Initiatives
11.5. SAP
11.5.1. Company Overview
11.5.2. Financial Performance
11.5.3. Product Benchmarking
11.5.4. Strategic Initiatives
11.6. Accenture Plc
11.6.1. Company Overview
11.6.2. Financial Performance
11.6.3. Product Benchmarking
11.6.4. Strategic Initiatives
11.7. AllScripts Healthcare Solutions Inc
11.7.1. Company Overview
11.7.2. Financial Performance
11.7.3. Product Benchmarking
11.7.4. Strategic Initiatives
11.8. Siemens Healthcare
11.8.1. Company Overview
11.8.2. Financial Performance
11.8.3. Product Benchmarking
11.8.4. Strategic Initiatives
11.9. salesforce.com
11.9.1. Company Overview
11.9.2. Financial Performance
11.9.3. Product Benchmarking
11.9.4. Strategic Initiatives
11.10. Aspect Software
11.10.1. Company Overview
11.10.2. Financial Performance
11.10.3. Product Benchmarking
11.10.4. Strategic Initiatives
11.11. Talisma
11.11.1. Company Overview
11.11.2. Financial Performance
11.11.3. Product Benchmarking
11.11.4. Strategic Initiatives
11.12. Nice systems
11.12.1. Company Overview
11.12.2. Financial Performance
11.12.3. Product Benchmarking
11.12.4. Strategic Initiatives
11.13. Verint systems
11.13.1. Company Overview
11.13.2. Financial Performance
11.13.3. Product Benchmarking
11.13.4. Strategic Initiatives
11.14. Veeva
11.14.1. Company Overview
11.14.2.Financial Performance
11.14.3. Product Benchmarking
11.14.4. Strategic Initiatives
11.15. Accretive Health Inc.
11.15.1. Company Overview
11.15.2. Financial Performance
11.15.3. Product Benchmarking
11.15.4. Strategic Initiatives

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