Conversational AI Market Size, Share & Trends Analysis Report By Type (Chatbots, IVA), By Deployment (Cloud, On-premise), By Technology (NLP, ASR), By End-user (Healthcare, BFSI), By Component, And Segment Forecasts, 2023 - 2030

Conversational AI Market Growth & Trends


The global conversational AI market size is anticipated to reach USD 41.39 billion by 2030, registering a CAGR of 23.6% from 2023 to 2030, according to a new report by Grand View Research, Inc. The market growth is driven by user engagement across platforms and the growing deployment of powerful AI technology. It shows that consumers and businesses alike see technology as a way to grow their operations. Since conversational AI is becoming a more important technology, businesses must apply virtual assistants or chatbots with the right goals in mind. The rapid expansion of the E-commerce sector and digitalization is creating ideal circumstances for the demand for customer support services.

Global market adoption of AI is boosted by omnichannel deployment, 24/7 improved customer service, real-time customized service, and lower customer service costs. A new enterprise CX Platform was launched by Jio platform's Haptik in October 2021 to support conversational AI solutions. With the help of this platform, businesses may quickly launch intelligent virtual assistants in a low-code environment. The market growth is predicted to be aided by the service sector's expanding 'Chat first' approach and technological advancements like natural language processing (NLP). In November 2021, with the introduction of new conversational AI technology by ZeroShotBot, chatbots of all sizes are now considered standard.

With ZeroShotBot, anybody can create a fully functional chatbot without any coding knowledge due to innovative technology that eliminates the requirement for training data. Moreover, in January 2022, Visionstate Corp. introduced innovative Vicci 2.0, a state-of-the-art conversational chatbot AI-powered customer service kiosk. Visionstate is implementing this technology into its Vicci 2.0 platform to serve on-site customer service influenced by AI. The Vicci 2.0 platform can back a broad range of consumers through its modification capability to support various languages. However, the need for expertsto handle conversational AI and a lack of awareness of conversational AI prevent conversational AI from becoming widely used.

Offering a top-notch digital experience is more important for businesses. Customer experience firms now can swiftly and efficiently address complicated questions and inquiries because of the development of conversational AI. Major players in the market are engaged in partnerships and strategic collaborations to enhance their products and service offerings and expand the consumer base. For instance, to upgrade omnichannel competencies like Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Supply Chain Management (SCM), and Human Resources Management System (HRMS), Yellow.ai and Tech Mahindra jointly develop next-generation conversational-AI technologies.

Conversational AI Market Report Highlights
  • North America dominated the market in 2022 due to the massive adoption of upcoming technological advancements in the region and the rapidly growing demand for customer support services powered by AI
  • Key factors influencing the market growth are rising demand and reduced chatbot development costs, AI-powered customer support services, and omnichannel deployment
  • The adoption of enhanced AI capabilities to add value to current conversational AI offerings and the ever-growing demand for online shopping during COVID-19 have offered growth opportunities for the market
  • Although, the requirement for trained professionals to handle conversational AI, along with a lack of knowledge about conversational AI, is affecting the market penetration of conversational AI
  • Currently, the focus of businesses has deviated from delivering customer support services through messages or emails to AI-enhanced chatbots. These chatbots aid companies improve consumer interaction and experience
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Chapter 1. Methodology and Scope
1.1. Market Segmentation and Scope
1.2. Research Methodology
1.2.1. Information Procurement
1.3. Information or Data Analysis
1.4. Methodology
1.5. Research Scope and Assumptions
1.6. Market Formulation & Validation
1.7. Country Based Segment Share Calculation
1.8. List of Data Sources
Chapter 2. Executive Summary
2.1. Market Outlook
2.2. Segment Outlook
2.3. Competitive Insights
Chapter 3. Conversational AI Market Variables, Trends, & Scope
3.1. Market Lineage Outlook
3.2. Market Dynamics
3.2.1. Market Driver Analysis
3.2.2. Market Restraint Analysis
3.2.3. Industry Challenge
3.2.4. Industry Opportunities
3.3. Conversational AI Market Analysis Tools
3.3.1. Industry Analysis - Porter’s
3.3.1.1. Bargaining power of the suppliers
3.3.1.2. Bargaining power of the buyers
3.3.1.3. Threats of substitution
3.3.1.4. Threats from new entrants
3.3.1.5. Competitive rivalry
3.3.2. PESTEL Analysis
3.3.2.1. Political landscape
3.3.2.2. Economic and Social landscape
3.3.2.3. Technological landscape
3.4. Pain Point Analysis
Chapter 4. Conversational AI Market: Component Estimates & Trend Analysis
4.1. Segment Dashboard
4.2. Conversational AI Market: Component Movement Analysis, 2022 & 2030 (USD Million)
4.3. Solutions
4.3.1. Solutions Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
4.4. Managed Services
4.4.1. Managed Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
4.5. Professional Services
4.5.1. Professional Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
Chapter 5. Conversational AI Market: Type Estimates & Trend Analysis
5.1. Segment Dashboard
5.2. Conversational AI Market: Type Movement Analysis, 2022 & 2030 (USD Million)
5.3. Chatbots
5.3.1. Chatbots Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
5.4. Intelligent Virtual Assistants (IVA)
5.4.1. Intelligent Virtual Assistants (IVA) Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
Chapter 6. Conversational AI Market: Deployment Estimates & Trend Analysis
6.1. Segment Dashboard
6.2. Conversational AI Market: Deployment Movement Analysis, 2022 & 2030 (USD Million)
6.3. Cloud
6.3.1. Cloud Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
6.4. On-premises
6.4.1. On-p remises Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
Chapter 7. Conversational AI Market: Technology Estimates & Trend Analysis
7.1. Segment Dashboard
7.2. Conversational AI Market: Technology Movement Analysis, 2022 & 2030 (USD Million)
7.3. Natural Language Processing (NLP)
7.3.1. Natural Language Processing (NLP) Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
7.4. ML & Deep Learning
7.4.1. ML & Deep Learning Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
7.5. Automatic Speech Recognition (ASR)
7.6. Automatic Speech Recognition (ASR) Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
Chapter 8. Conversational AI Market: End-user Estimates & Trend Analysis
8.1. Segment Dashboard
8.2. Conversational AI Market: End-user Movement Analysis, 2022 & 2030 (USD Million)
8.3. BFSI
8.3.1. BFSI Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
8.4. Healthcare
8.4.1. Healthcare Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
8.5. IT & Telecom
8.5.1. IT & Telecom Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
8.6. Retail & eCommerce
8.6.1. Retail & eCommerce Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
8.7. Education
8.7.1. Education Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
8.8. Media & Entertainment
8.8.1. Media & Entertainment Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
8.9. Automotive
8.9.1. Automotive Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
8.10. Others
8.10.1. Others Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
Chapter 9. Conversational AI Market: Regional Estimates & Trend Analysis
9.1. Conversational AI Market Share, By Region, 2022 & 2030 (USD Million)
9.2. North America
9.2.1. North America Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.2.2. U.S.
9.2.2.1. U.S. Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.2.3. Canada
9.2.3.1. Canada Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.3. Europe
9.3.1. Europe Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.3.2. UK
9.3.2.1. UK Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.3.3. Germany
9.3.3.1. Germany Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.3.4. France
9.3.4.1. France Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.4. Asia Pacific
9.4.1. Asia Pacific Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.4.2. China
9.4.2.1. China Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.4.3. Japan
9.4.3.1. Japan Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.4.4. India
9.4.4.1. India Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.4.5. South Korea
9.4.5.1. South Korea Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.4.6. Australia
9.4.6.1. Australia Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.5. Latin America
9.5.1. Latin America Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.5.2. Brazil
9.5.2.1. Brazil Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.5.3. Mexico
9.5.3.1. Mexico Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.6. Middle East & Africa
9.6.1. Middle East & Africa Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.6.2. Kingdom of Saudi Arabia
9.6.2.1. Kingdom of Saudi Arabia Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.6.3. UAE
9.6.3.1. UAE Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
9.6.4. South Africa
9.6.4.1. South Africa Conversational AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
Chapter 10. Competitive Landscape
10.1. Company Categorization
10.2. Company Market Positioning
10.3. Participant’s Overview
10.4. Financial Performance
10.5. Product Benchmarking
10.6. Company Heat Map Analysis
10.7. Strategy Mapping
10.8. Company Profiles/Listing
10.8.1. Google
10.8.2. Microsoft
10.8.3. Amazon Web Services, Inc.
10.8.4. IBM
10.8.5. Oracle
10.8.6. Nuance Communications, Inc.
10.8.7. FIS
10.8.8. SAP SE
10.8.9. Artificial Solutions
10.8.10. Kore.ai, Inc.
10.8.11. Avaamo
10.8.12. Conversica, Inc.
10.8.13. Jio Haptik Technologies Limited
10.8.14. Rasa Technologies Inc.
10.8.15. Solvvy
10.8.16. Pypestream Inc.
10.8.17. Kasisto
10.8.18. Cognigy

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