Chatbot Market Size, Share & Trends, Analysis Report By Application (Customer Services, Branding & Advertising), By Type, By Vertical, By Region (North America, Europe, Asia Pacific, South America), And Segment Forecasts, 2023 - 2030

Chatbot Market Size, Share & Trends, Analysis Report By Application (Customer Services, Branding & Advertising), By Type, By Vertical, By Region (North America, Europe, Asia Pacific, South America), And Segment Forecasts, 2023 - 2030


Chatbot Market Growth & Trends


The global chatbot market size is expected to reach USD 27,297.2 million by 2030, registering a CAGR of 23.3% from 2023 to 2030, according to a new report by Grand View Research, Inc. The chatbot industry is expected to witness a significant growth during the forecast period as they enable enterprises to substantially reduce operating costs. Additionally, innovations in artificial intelligence and machine learning technologies are likely to enhance the features of chatbots, which acts as a major driver for the market.

A significant rise has been observed in the number of users of messaging services, which is expected to surpass the number of users of social networking sites. Additionally, there has been a significant development in the NLP field, which has resulted in streamlined interactions between computers and human languages. The entire chatbot ecosystem comprises various cross-linking features, which facilitates enhanced performance of the chatbots in all applications.

Most companies prefer in-built chatbots on their websites as they facilitate enterprises in providing instant customer interaction. For instance, Slack and Twitter messaging platforms are preferred by the majority of businesses.

One of the critical milestones in the Industry 4.0 idea is human-centered automation. Industry 4.0 seeks to develop a new interaction between machine capabilities and human flexibility, not to replace humans with machines. The manufacturing sector is also known as "Industry 4.0," which refers to how manufacturers incorporate new technology into their production processes to raise the productivity of their operations and the quality of their output.

Since a single bot can answer multiple inquiries simultaneously, they are available 365 days a year, around the clock. With the automation of repetitive activities, chatbots deliver accurate responses to every customer's question and, if necessary, can transfer the discussion to a human agent. This helps to distribute the burden effectively and boost business efficiency.

North America is expected to emerge as the major region for the chatbot market during the forecast period. The growth in this region is mainly attributed to the increasing deployment of the chatbots in various business verticals. Technologies such as artificial intelligence, IoT, and APIs, among others, are evolving at a rapid speed. Chatbots are integrated with these technologies to offer enhanced operations, thereby driving the market demand.

Artificial intelligence and audio speech-based chatbots are expected to account for the largest market share in the future. Additionally, speech recognition has improved drastically, especially in terms of native languages, which is expected to result in enhanced performance of chatbots in various applications.

Chatbot Market Report Highlights

  • Chatbots find various applications in e-commerce, healthcare, and BFSI sectors. Large enterprise emerged as the largest end-user segment in 2022 and is estimated to register a CAGR of 23.3% during the forecast period
  • The chatbots for marketing segment are expected to witness the largest growth during the forecast period as these chatbots can connect the customers directly to service providers
  • The standalone segment is estimated to expand at a CAGR of 23.7% during the forecast period
  • Asia Pacific market is estimated to witness substantial growth during the next decade owing to the various technological developments across major economies. The regional market is expected to extend at a CAGR of 24.7% from 2023 to 2030
  • Chatbots have found wide applications in large enterprises as they enable better understanding of consumer behavior with the help of machine learning
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Chapter 1 Methodology and Scope
1.1 Research Methodology
1.2 Research Scope & Assumptions
1.3 List of Data Sources
Chapter 2 Executive Summary
2.1 Chatbot - Industry Snapshot & Key Buying Criteria, 2017 - 2030
Chapter 3 Industry Outlook
3.1 Market Segmentation
3.2 Market Size and Growth Prospects
3.3 Evolution of Chatbot Industry
3.4 Chatbot - Ecosystem
3.5 Chatbot Market Dynamics
3.5.1 Market driver analysis
3.5.1.1 Increasing messaging applications
3.5.1.2 Reduction in expenses of enterprises
3.5.1.3 Increasing application in e-commerce and BFSI industries
3.5.2 Market restraint analysis
3.5.2.1 Availability of free chatbot with specific rule set
3.5.3 Market Opportunity Analysis
3.5.3.1 Integration with Payment services
3.5.3.2 Integration with various IOT devices
3.6 Segmental Trends
3.7 Key Opportunities - Prioritized
3.8 Chatbot - Key Company Analysis, 2022
3.9 Industry Analysis - Porter’s
3.10 Chatbot-PEST Analysis
3.11 Chatbot Market Insights
3.11.1 Major platforms on which chatbots are build
3.11.2 Major messaging platforms for which chatbots are build
3.11.3 Major investors and companies
3.11.4 General cost structure
3.11.5 Key features of chatbot
3.12 Chatbot Market Impact Analysis
3.12.1 Hurdles faced- how they are addressed
3.12.1.1 Threat from the messaging platforms
3.12.1.2 Charges for deployment & distribution
3.12.1.3 Stiff competition
3.12.1.4 Monetization
3.12.1.5 Voice bots or virtual assistants
3.12.1.6 Discovery, marketing & distribution
3.12.1.7 Picking the right platform
3.12.2 Investors strategy
3.12.3 Recent major mergers & acquisitions
3.12.4 Future of chatbot industry
3.12.5 Chatbot companies key strategies
3.12.6 Analyst recommendations
Chapter 4 Chatbot: Offering Estimates & Trend Analysis
4.1 Chatbot Market: Offering Movement Analysis
4.1.1 Solution
4.1.1.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
4.1.2 Services
4.1.2.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
Chapter 5 Chatbot: Type Estimates & Trend Analysis
5.1 Chatbot Market: Application Movement Analysis
5.1.1 Standalone
5.1.1.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
5.1.2 Web-based
5.1.2.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
5.1.3 Messenger-based/Third Party
5.1.3.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
Chapter 6 Chatbot: Medium Estimates & Trend Analysis
6.1 Chatbot Market: Medium Movement Analysis
6.1.1 Contact Centers
6.1.1.1 Global market estimates and forecasts, 2016 - 2030 (USD Million)
6.1.2 Websites
6.1.2.1 Global market estimates and forecasts, 2016 - 2030 (USD Million)
6.1.3 Social Media
6.1.3.1 Global market estimates and forecasts, 2016 - 2030 (USD Million)
6.1.4 Mobile Application
6.1.4.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
Chapter 7 Chatbot: Business Function Estimates & Trend Analysis
7.1 Chatbot Market: Medium Movement Analysis
7.1.1 IT Services
7.1.1.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
7.1.2 HR Services
7.1.2.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
7.1.3 Sales & Marketing
7.1.3.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
7.1.4 Finance
7.1.4.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
Chapter 8 Chatbot: Application Estimates & Trend Analysis
8.1 Chatbot Market: Medium Movement Analysis
8.1.1 Customer Services
8.1.1.1 Global market estimates and forecasts, 2018 - 2030 (USD Million)
8.1.2 Branding & Advertising
8.1.2.1 Global market estimates and forecasts, 2018 - 2030 (USD Million)
8.1.3 Personal Assistance
8.1.3.1 Global market estimates and forecasts, 2018 - 2030 (USD Million)
8.1.4 Data Privacy & Compliance
8.1.4.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
8.1.5 Payment Processing
8.1.5.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
8.1.6 Others
8.1.6.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
Chapter 9 Chatbot: Vertical Estimates & Trend Analysis
9.1 Chatbot Market: Vertical Movement Analysis
9.1.1 Healthcare
9.1.1.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
9.1.2 Retail and e-commerce
9.1.2.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
9.1.3 Banking Financial Services and Insurance (BFSI)
9.1.3.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
9.1.4 Media and entertainment
9.1.4.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
9.1.5 Travel & tourism
9.1.5.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
9.1.6 Transportation and Logistics
9.1.6.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
9.1.7 Other
9.1.7.1 Global market estimates and forecasts, 2017 - 2030 (USD Million)
Chapter 10 Chatbot: Regional Estimates & Trend Analysis
10.1 Chatbot Market: Regional Movement Analysis
10.2 North America
10.2.1 North America market place: Key takeaways
10.2.2 North America Chatbot market, 2017 - 2030
10.2.2.1 North America market estimates and forecasts, 2017 - 2030 (USD Million)
10.2.3 U.S. chatbot market, 2017 - 2030
10.2.3.1 U.S. market estimates and forecasts, 2017 - 2030 (USD Million)
10.2.4 Canada chatbot market, 2017 - 2030
10.2.4.1 Canada market estimates and forecasts, 2017 - 2030 (USD Million)
10.2.5 Mexico chatbot market, 2017 - 2030
10.2.5.1 Mexico market estimates and forecasts, 2017 - 2030 (USD Million)
10.3 Europe
10.3.1 Europe market place: Key takeaways
10.3.2 Europe chatbot market, 2017 - 2030
10.3.2.1 Europe market estimates and forecasts, 2017 - 2030 (USD Million)
10.3.3 Germany chatbot market, 2017 - 2030
10.3.3.1 Germany market estimates and forecasts, 2017 - 2030 (USD Million)
10.3.4 U.K. chatbot market, 2017 - 2030
10.3.4.1 U.K. market estimates and forecasts, 2017 - 2030 (USD Million)
10.4 Asia Pacific
10.4.1 Asia Pacific market place: Key takeaways
10.4.2 Asia Pacific chatbot market, 2017 - 2030
10.4.2.1 Asia Pacific market estimates and forecasts, 2017 - 2030 (USD Million)
10.4.3 China Chatbot market, 2017 - 2030
10.4.3.1 China market estimates and forecasts, 2017 - 2030 (USD Million)
10.4.4 South Korea chatbot market, 2017 - 2030
10.4.4.1 South Korea market estimates and forecasts, 2017 - 2030 (USD Million)
10.4.5 Japan chatbot market, 2017 - 2030
10.4.5.1 Japan market estimates and forecasts, 2017 - 2030 (USD Million)
10.5 South America
10.5.1 South America market place: Key takeaways
10.5.2 South America chatbot market, 2017 - 2030
10.5.2.1 South America market estimates and forecasts, 2017 - 2030 (USD Million)
10.5.3 Brazil chatbot market, 2017 - 2030
10.5.3.1 Brazil market estimates and forecasts, 2017 - 2030 (USD Million)
10.6 MEA
10.6.1 MEA marketplace: Key takeaways
10.6.2 MEA chatbot market, 2017 - 2030
10.6.2.1 MEA market estimates and forecasts, 2017 - 2030 (USD Million)
Chapter 11 Competitive Product landscape
11.1 [24]7.ai, Inc
11.1.1 Company overview
11.1.2 Financial performance
11.1.3 Product benchmarking
11.1.4 Strategic Initiatives
11.2 Acuvate
11.2.1 Company overview
11.2.2 Financial performance
11.2.3 Product benchmarking
11.2.4 Strategic Initiatives
11.3 Aivo
11.3.1 Company overview
11.3.2 Financial performance
11.3.3 Product benchmarking
11.3.4 Strategic Initiatives
11.4 Artificial Solutions
11.4.1 Company overview
11.4.2 Financial performance
11.4.3 Product benchmarking
11.4.4 Strategic Initiatives
11.5 Botsify Inc.
11.5.1 Company overview
11.5.2 Financial performance
11.5.3 Product benchmarking
11.5.4 Strategic Initiatives
11.6 Creative Virtual Ltd.
11.6.1 Company overview
11.6.2 Financial performance
11.6.3 Product benchmarking
11.6.4 Strategic Initiatives
11.7 eGain Corporation
11.7.1 Company overview
11.7.2 Financial performance
11.7.3 Product benchmarking
11.7.4 Strategic Initiatives
11.8 IBM Corporation
11.8.1 Company overview
11.8.2 Financial performance
11.8.3 Product benchmarking
11.8.4 Strategic Initiatives
11.9 Inbenta Technologies Inc.
11.9.1 Company overview
11.9.2 Financial performance
11.9.3 Product benchmarking
11.9.4 Strategic Initiatives
11.11 Next IT Corp.
11.11.1 Company overview
11.11.2 Financial performance
11.11.3 Product benchmarking
11.11.4 Strategic Initiatives
11.11 Next IT Corp
11.11.1 Company overview
11.11.2 Financial performance
11.11.3 Product benchmarking
11.11.4 Strategic Initiatives

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