Global IT Service Management (ITSM) Software Market 2024 by Company, Regions, Type and Application, Forecast to 2030

Global IT Service Management (ITSM) Software Market 2024 by Company, Regions, Type and Application, Forecast to 2030

IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

According to our (Global Info Research) latest study, the global IT Service Management (ITSM) Software market size was valued at US$ 8761 million in 2023 and is forecast to a readjusted size of USD 23610 million by 2030 with a CAGR of 14.9% during review period.

Global key players of IT Service Management Software include ServiceNow, Atlassian, Ivanti, IBM, Broadcom, etc. The top five players hold a share over 29%. North America is the largest market, and has a share about 46%, followed by Europe and China with share 27% and 7%, separately. In terms of product type, Cloud-based is the largest segment, occupied for a share of 86%. In terms of application, Configuration Management (CMDB) has a share about 27 percent.

This report is a detailed and comprehensive analysis for global IT Service Management (ITSM) Software market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2024, are provided.

Key Features:

Global IT Service Management (ITSM) Software market size and forecasts, in consumption value ($ Million), 2019-2030

Global IT Service Management (ITSM) Software market size and forecasts by region and country, in consumption value ($ Million), 2019-2030

Global IT Service Management (ITSM) Software market size and forecasts, by Type and by Application, in consumption value ($ Million), 2019-2030

Global IT Service Management (ITSM) Software market shares of main players, in revenue ($ Million), 2019-2024

The Primary Objectives in This Report Are:

To determine the size of the total market opportunity of global and key countries

To assess the growth potential for IT Service Management (ITSM) Software

To forecast future growth in each product and end-use market

To assess competitive factors affecting the marketplace

This report profiles key players in the global IT Service Management (ITSM) Software market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include ServiceNow, Atlassian, Ivanti, IBM, Broadcom, BMC Software, IFS (Axios Systems, Ultimo Software), SAP, OpenText (Micro Focus), Freshworks, etc.

This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.

Market segmentation

IT Service Management (ITSM) Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.

Market segmentation

IT Service Management (ITSM) Software market is split by Type and by Application. For the period 2018-2029, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.

Market segment by Type
Cloud-based
On-premise

Market segment by Application
Configuration Management (CMDB)
Incident and Problem Management
Service Request Management
Knowledge Management
Other Management

Market segment by players, this report covers
ServiceNow
Atlassian
Ivanti
IBM
Broadcom
BMC Software
IFS (Axios Systems, Ultimo Software)
SAP
OpenText (Micro Focus)
Freshworks
Epicor
TOPdesk
Agiloft Service
SysAid
SolarWinds
ServiceHot
Zoho Corporation

Market segment by regions, regional analysis covers

North America (United States, Canada and Mexico)

Europe (Germany, France, UK, Russia, Italy and Rest of Europe)

Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)

South America (Brazil, Rest of South America)

Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)

The content of the study subjects, includes a total of 13 chapters:

Chapter 1, to describe IT Service Management (ITSM) Software product scope, market overview, market estimation caveats and base year.

Chapter 2, to profile the top players of IT Service Management (ITSM) Software, with revenue, gross margin, and global market share of IT Service Management (ITSM) Software from 2019 to 2024.

Chapter 3, the IT Service Management (ITSM) Software competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.

Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2019 to 2030.

Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and IT Service Management (ITSM) Software market forecast, by regions, by Type and by Application, with consumption value, from 2024 to 2030.

Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.

Chapter 12, the key raw materials and key suppliers, and industry chain of IT Service Management (ITSM) Software.

Chapter 13, to describe IT Service Management (ITSM) Software research findings and conclusion.