Global Online CRM Software Market 2024 by Company, Regions, Type and Application, Forecast to 2030

Global Online CRM Software Market 2024 by Company, Regions, Type and Application, Forecast to 2030

According to our (Global Info Research) latest study, the global Online CRM Software market size was valued at USD 46580 million in 2023 and is forecast to a readjusted size of USD 78070 million by 2030 with a CAGR of 7.7% during review period.

An Online CRM Software is responsible for managing a relationship that exists between a business and its customers. It helps a business to manage a number of business processes that include customer data, customer interaction, tracking leads, marketing, customer support, and much more. They are designed in a unique manner in order to help the organizations to meet all the objectives of a proper customer relationship management. CRM software is responsible for managing the various business contacts, clients, employees, sales lead, and contract wins. The software is customizable and scalable, which has helped the organizations to gain customer insights, view the various business opportunities, and personalize the customer service, based on the history as well as the prior interactions with them.

Salesforce Sales Cloud is one of the most important global key players of the online CRM tools, holds over 10% of shares of the online CRM tools market, other key players include HubSpot CRM, Zoho CRM, etc. America is the largest market, occupied for about 50 percent, followed by Europe. In terms of type, cloud-based is the largest segment, with a share of over 80%, and in terms of end user, the SMBs segment holds a share of over 70 percent.

The Global Info Research report includes an overview of the development of the Online CRM Software industry chain, the market status of Small Business (Strategic CRM, Operational CRM), Enterprise Business (for large enterprises) (Strategic CRM, Operational CRM), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Online CRM Software.

Regionally, the report analyzes the Online CRM Software markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Online CRM Software market, with robust domestic demand, supportive policies, and a strong manufacturing base.

Key Features:

The report presents comprehensive understanding of the Online CRM Software market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Online CRM Software industry.

The report involves analyzing the market at a macro level:

Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., Strategic CRM, Operational CRM).

Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Online CRM Software market.

Regional Analysis: The report involves examining the Online CRM Software market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.

Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Online CRM Software market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.

The report also involves a more granular approach to Online CRM Software:

Company Analysis: Report covers individual Online CRM Software players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.

Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Online CRM Software This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (Small Business, Enterprise Business (for large enterprises)).

Technology Analysis: Report covers specific technologies relevant to Online CRM Software. It assesses the current state, advancements, and potential future developments in Online CRM Software areas.

Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Online CRM Software market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.

Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.

Market Segmentation

Online CRM Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.

Market segment by Type
Strategic CRM
Operational CRM
Analytical CRM
Collaborative CRM
Other Types

Market segment by Application
Small Business
Enterprise Business (for large enterprises)

Market segment by players, this report covers
Oracle
SAP
Salesforce
Microsoft Dynamics
SugarCRM
Zoho
Hubspot
Act
Maximizer
Sage
Infusionsoft
Pipedrive
Apptivo
Salesboom
Base

Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)

The content of the study subjects, includes a total of 13 chapters:

Chapter 1, to describe Online CRM Software product scope, market overview, market estimation caveats and base year.

Chapter 2, to profile the top players of Online CRM Software, with revenue, gross margin and global market share of Online CRM Software from 2019 to 2024.

Chapter 3, the Online CRM Software competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.

Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.

Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Online CRM Software market forecast, by regions, type and application, with consumption value, from 2025 to 2030.

Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.

Chapter 12, the key raw materials and key suppliers, and industry chain of Online CRM Software.

Chapter 13, to describe Online CRM Software research findings and conclusion.