Global Interactive Voice Response (IVR) Market 2024 by Company, Regions, Type and Application, Forecast to 2030

Global Interactive Voice Response (IVR) Market 2024 by Company, Regions, Type and Application, Forecast to 2030

According to our (Global Info Research) latest study, the global Interactive Voice Response (IVR) market size was valued at USD 4481.8 million in 2023 and is forecast to a readjusted size of USD 6176.9 million by 2030 with a CAGR of 4.7% during review period.

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.

North America contributed significantly to the growth of the overall interactive voice response market in 2017. However, the IVR market in Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period owing to the rising number of new small and medium enterprises (SMEs) and large enterprises in this region. The presence of a huge end-user base in advanced economies such as Japan and South Korea, and the growing demand for enhanced customer service and a higher level of customer interaction is also expected to fuel the growth of the IVR market in this region.

The Global Info Research report includes an overview of the development of the Interactive Voice Response (IVR) industry chain, the market status of BFSI (Speech Based, Touch-tone Based), Travel and Hospitality (Speech Based, Touch-tone Based), and key enterprises in developed and developing market, and analysed the cutting-edge technology, patent, hot applications and market trends of Interactive Voice Response (IVR).

Regionally, the report analyzes the Interactive Voice Response (IVR) markets in key regions. North America and Europe are experiencing steady growth, driven by government initiatives and increasing consumer awareness. Asia-Pacific, particularly China, leads the global Interactive Voice Response (IVR) market, with robust domestic demand, supportive policies, and a strong manufacturing base.

Key Features:

The report presents comprehensive understanding of the Interactive Voice Response (IVR) market. It provides a holistic view of the industry, as well as detailed insights into individual components and stakeholders. The report analysis market dynamics, trends, challenges, and opportunities within the Interactive Voice Response (IVR) industry.

The report involves analyzing the market at a macro level:

Market Sizing and Segmentation: Report collect data on the overall market size, including the revenue generated, and market share of different by Type (e.g., Speech Based, Touch-tone Based).

Industry Analysis: Report analyse the broader industry trends, such as government policies and regulations, technological advancements, consumer preferences, and market dynamics. This analysis helps in understanding the key drivers and challenges influencing the Interactive Voice Response (IVR) market.

Regional Analysis: The report involves examining the Interactive Voice Response (IVR) market at a regional or national level. Report analyses regional factors such as government incentives, infrastructure development, economic conditions, and consumer behaviour to identify variations and opportunities within different markets.

Market Projections: Report covers the gathered data and analysis to make future projections and forecasts for the Interactive Voice Response (IVR) market. This may include estimating market growth rates, predicting market demand, and identifying emerging trends.

The report also involves a more granular approach to Interactive Voice Response (IVR):

Company Analysis: Report covers individual Interactive Voice Response (IVR) players, suppliers, and other relevant industry players. This analysis includes studying their financial performance, market positioning, product portfolios, partnerships, and strategies.

Consumer Analysis: Report covers data on consumer behaviour, preferences, and attitudes towards Interactive Voice Response (IVR) This may involve surveys, interviews, and analysis of consumer reviews and feedback from different by Application (BFSI, Travel and Hospitality).

Technology Analysis: Report covers specific technologies relevant to Interactive Voice Response (IVR). It assesses the current state, advancements, and potential future developments in Interactive Voice Response (IVR) areas.

Competitive Landscape: By analyzing individual companies, suppliers, and consumers, the report present insights into the competitive landscape of the Interactive Voice Response (IVR) market. This analysis helps understand market share, competitive advantages, and potential areas for differentiation among industry players.

Market Validation: The report involves validating findings and projections through primary research, such as surveys, interviews, and focus groups.

Market Segmentation

Interactive Voice Response (IVR) market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for consumption value by Type, and by Application in terms of value.

Market segment by Type
Speech Based
Touch-tone Based

Market segment by Application
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
ITES
Media, Retail, and E-commerce
Education

Market segment by players, this report covers
inContact
Nuance
Genesys Telecommunication Laboratories
8x8
AT&T
Avaya
Aspect Software Parent
24/7 Customer
Verizon Communications
Five9
Cisco Systems
Convergys
West Corporation
IVR Lab
NewVoiceMedia

Market segment by regions, regional analysis covers
North America (United States, Canada, and Mexico)
Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
South America (Brazil, Argentina and Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)

The content of the study subjects, includes a total of 13 chapters:

Chapter 1, to describe Interactive Voice Response (IVR) product scope, market overview, market estimation caveats and base year.

Chapter 2, to profile the top players of Interactive Voice Response (IVR), with revenue, gross margin and global market share of Interactive Voice Response (IVR) from 2019 to 2024.

Chapter 3, the Interactive Voice Response (IVR) competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.

Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2019 to 2030.

Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and Interactive Voice Response (IVR) market forecast, by regions, type and application, with consumption value, from 2025 to 2030.

Chapter 11, market dynamics, drivers, restraints, trends and Porters Five Forces analysis.

Chapter 12, the key raw materials and key suppliers, and industry chain of Interactive Voice Response (IVR).

Chapter 13, to describe Interactive Voice Response (IVR) research findings and conclusion.