Global Call Center Artificial Intelligence (AI) Market 2025 by Company, Regions, Type and Application, Forecast to 2031

According to our (Global Info Research) latest study, the global Call Center Artificial Intelligence (AI) market size was valued at US$ million in 2024 and is forecast to a readjusted size of USD million by 2031 with a CAGR of %during review period.

Call centers are increasingly deploying AI-powered virtual assistants, also known as chatbots or voicebots, to handle routine customer inquiries and provide quick resolutions. Integrating AI capabilities with CRM systems enables call center agents to access customer data and historical interactions, improving personalized customer service. AI-driven voice analytics and sentiment analysis tools help call centers monitor customer conversations for sentiment and identify potential issues or opportunities for improvement.

This report is a detailed and comprehensive analysis for global Call Center Artificial Intelligence (AI) market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.

Key Features:

Global Call Center Artificial Intelligence (AI) market size and forecasts, in consumption value ($ Million), 2020-2031

Global Call Center Artificial Intelligence (AI) market size and forecasts by region and country, in consumption value ($ Million), 2020-2031

Global Call Center Artificial Intelligence (AI) market size and forecasts, by Type and by Application, in consumption value ($ Million), 2020-2031

Global Call Center Artificial Intelligence (AI) market shares of main players, in revenue ($ Million), 2020-2025

The Primary Objectives in This Report Are:

To determine the size of the total market opportunity of global and key countries

To assess the growth potential for Call Center Artificial Intelligence (AI)

To forecast future growth in each product and end-use market

To assess competitive factors affecting the marketplace

This report profiles key players in the global Call Center Artificial Intelligence (AI) market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Oracle, IBM, RACKSPACE TECHNOLOGY, Microsoft, Vmware, Dell, Redcentric, Google, Cisco Systems, Red Hat, etc.

This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.

Market segmentation

Call Center Artificial Intelligence (AI) market is split by Type and by Application. For the period 2020-2031, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.

Market segment by Type
Conversational Artificial Intelligence
Interactive Voice Response
Others

Market segment by Application
SME
Large Enterprises

Market segment by players, this report covers
Oracle
IBM
RACKSPACE TECHNOLOGY
Microsoft
Vmware
Dell
Redcentric
Google
Cisco Systems
Red Hat
Getronics
Hewlett Packard Enterprise Development
CenturyLink
NEC Corporation
Joyent
AT&T Intellectual Property
Citrix Systems
NTT DATA Corporation
Five9
Genesys
LivePerson
NICE inContact
Talkdesk
Zendesk
Cognigy
IBM Watson
SmartAction
Verint Systems

Market segment by regions, regional analysis covers

North America (United States, Canada and Mexico)

Europe (Germany, France, UK, Russia, Italy and Rest of Europe)

Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)

South America (Brazil, Rest of South America)

Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)

The content of the study subjects, includes a total of 13 chapters:

Chapter 1, to describe Call Center Artificial Intelligence (AI) product scope, market overview, market estimation caveats and base year.

Chapter 2, to profile the top players of Call Center Artificial Intelligence (AI), with revenue, gross margin, and global market share of Call Center Artificial Intelligence (AI) from 2020 to 2025.

Chapter 3, the Call Center Artificial Intelligence (AI) competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.

Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2020 to 2031

Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2020 to 2025.and Call Center Artificial Intelligence (AI) market forecast, by regions, by Type and by Application, with consumption value, from 2026 to 2031.

Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.

Chapter 12, the key raw materials and key suppliers, and industry chain of Call Center Artificial Intelligence (AI).

Chapter 13, to describe Call Center Artificial Intelligence (AI) research findings and conclusion.