Strategic Intelligence: The Future of Work in Travel & Tourism

Strategic Intelligence: The Future of Work in Travel & Tourism

Summary

This report analyzes the key theme of future of work in the travel and tourism sector. The future of work is taking on importance as travel companies look to tackle staff shortages and improve customer experience. This report provides an insight into key trends, challenges, and recommendations, as well as providing concrete case studies to help the reader see examples of future of work technologies in action.

Technologies like automation, connectivity, and interpretation can bolster experiences for customers, who are increasingly expecting services tailored to their individual needs and preferences. According to GlobalData’s Q4 2024 consumer survey, 26% of global respondents said how well a product is tailored to their needs always influences their product choice. AI-driven solutions can further analyze travel and tourism customer data to offer tailored suggestions, enhancing the personalization of services offered.

Scope

• This report provides an overview of the impact future of work technologies have on the travel sector and seeks to understand some of the contributory factors. The key technologies within this theme are split into five categories: visualization, automation, interpretation, collaboration, and connectivity. Several case studies are included to analyze the multiple ways companies have responded to the impact of this theme’s growth and what they are doing to grow with this theme.

• Understand the impact of future of work technologies on the tourism industry, using case studies to help you understand how you can adapt and understand this theme. Assess the strategies that companies are adopting to succeed in the future of work.