Robotics in Travel and Tourism - Thematic Intelligence

Robotics in Travel and Tourism - Thematic Intelligence

Summary

Robotics is the branch of technology which deals with the design, construction, operation, and application of robots. Robots are machines capable of carrying out a complex series of actions automatically, either programmed by a computer or using artificial intelligence. Investment in robotics in travel and tourism is on the rise. Robotics can contribute to operational efficiency and cost saving, as well as safety, customer service, and guest experience. The robotics industry will be worth $568 billion by 2030, up from $70 billion in 2022. Service robotics will make up 38% of the market in 2030, growing at a CAGR of 21.5% to $216 billion.

This thematic report takes an in-depth look at look at how important robotics are in the travel and tourism sector. Firstly, the value chain section summarizes an in-depth description of each of the segments of robotics technology stack, from hardware and software to robotics-as-a-service, and outlines the specialist vendors and leading adopters of robotics in the travel and tourism sector. The challenges section outlines the key challenges being faced by the travel and tourism sector. This is followed by an impact assessment detailing the areas in robotics where travel and tourism companies should focus and outlines how these challenges faced by the industry have accelerated the adoption and need for robotics. A case study section is then provided, which shows leading examples of investment in robotics within the travel and tourism sector. A data analysis section provides market size and growth forecasts, followed by mergers and acquisition activity, a cybersecurity timeline, and insight into company filings, hiring, and patent trends. Next, the report highlights companies making their mark within the theme, and finally, the relative position of these companies within the airlines, rail and road transport, and lodging sectors is summarized.

“Investment in robotics in the travel and tourism industry has been seen as a gimmick in the past, used for guest experiences without improving efficiency for staff and guests, but as the technology improves, investment is increasing. Robots can offer room service deliveries, cleaning services, inspection services using drones, translation services, and customer service, improving operational efficiency. As robotic intelligence and cloud robotics develop, coordinated cleaning fleets and language translation check-in assistants will become more common and useful, but human staff will not be replaced.”

Key Highlights

• The global robotics market is projected to rise exponentially over the rest of this decade. The robotics industry will be worth $568 billion by 2030, up from $70 billion in 2022. Service robotics will make up 38% of the market in 2030, growing at a CAGR of 21.5% to $216 billion.
• COVID-19 drove investment in inspection, cleaning, and maintenance robotics across the travel and tourism industry. This trend will stay and increase post-pandemic. Logistics robots, using SLAM algorithms, will be of the main use cases for lodging operators and cruises.
• Robotic intelligence and cloud robotics are the future of robotics in the travel and tourism industry. Robots will be able to share data, creating intelligent fleets of robots performing collectively. Advances in AI will improve robotic intelligence, such as improving translation capabilities and facial recognition.
• Leading lodging companies investing in robotics are MSC Cruises, Shangri La Asia, and Best Western Hotels and Resorts.
• Leading airlines investing in robotics are easyJet, Southwestern Airlines, LATAM Airlines, China Eastern Airlines, and Delta Air Lines.
• Leading airports investing in robotics are Philadelphia Airport, London Heathrow Airport, and Hartsfield-Jackson Atlanta International Airport.

• This report provides an overview of robotics in travel and tourism.
• This report explains why robotics will continue to grow in importance for the travel and tourism industry.
• This report outlines how an effective robotics strategy can enhance the traveler experience and contribute to operational efficiency.
• This report provides examples of what companies and organizations in the travel and tourism industry are doing in reaction to this theme, and how they create differentiation.
• We highlight travel and tourism companies that are leading in this theme.

• To access market size and grown forecasts of the robotics market
• To identify leaders and laggards across lodging and cruises, airlines, and airports
• To understand the key challenges facing the travel and tourism industry, and how these challenges increase the need for robotics
• To access case study examples of robotics investment in the travel and tourism industry, including customer service robots, operational robots, and exoskeleton robots
• To understand robotics adoption using alternative datasets and analysis showing robotics patents, company filings, and hiring trends in the travel and tourism sector
• GlobalData’s thematic research ecosystem is a single, integrated global research platform that provides an easy-to-use framework for tracking all themes across all companies in all sectors. It has a proven track record of identifying the important themes early, enabling companies to make the right investments ahead of the competition, and secure that all-important competitive advantage.