Retail Channel Series: UK Online Retailing 2023-2028

Retail Channel Series: UK Online Retailing 2023-2028 Summary The GlobalData Retail Channel Series: UK Online Retailing 2023-2028 report offers comprehensive insight and analysis of the online channel in the UK, the main trends and hot issues, major players and consumer shopping behaviour. The UK online market returned to positive growth in 2023, yet has failed to recover from a deep decline in 2022. In tandem to inflation boosted sales growth from essential sectors, clothing & footwear the UK's largest sector for online spend, returned to single-digit growth, boosting the total online market performance. Key Highlights - The UK Online Market will grow at a slower CAGR between 2023 to 2028. - Third-party pickup fulfilment growth between 2023-2028 will outpace click & collect in non-food sectors - Amazon has retained its position as the UK's leading online retailer but will face increasing competition from direct-to-consumer marketplaces. Scope - The UK Online Retailing report provides a comprehensive analysis and forecast of the online channel, offering insights into consumer behaviour, economic factors affecting the channel and retailer performance. - This report aims to serve as a valuable resource for retail businesses, investors, policymakers, and other stakeholders interested in the future of the online market in the UK. Reasons to Buy - Use our in-depth consumer and market insight to learn about the growth of different sectors online and the issues affecting the online market to ensure you capitalise on high growth areas such as click & collect and third-party pickup in a given sector. - Understand why and how consumers shop online for different products to capitalise on the growth in the online market. - Understand which retailers have the most popular online propositions in each sector, enabling you to better compete with market leading players and enhance your own online propositions.


  • Executive Summary
    • Summary
  • Key Trends in the UK Online Market
    • UK Online Market Drivers
    • UK Online Market Inhibitors
    • Key Trend: Alternative fulfilment is now essential for consumer shopping journeys
    • Key Trend: Hassle-free returns have backfired on retailers as they now face exceedingly high value of returns
    • Key Trend: Social media presence is integral for retailers, yet influence on purchases is declining
    • Key Trend: Retailers promote subscription formats to retain shoppers
    • Strategies for Success in the UK Online Market
  • The UK Online Market: Market Size and Forecasts 2023-2028
    • UK Online Market, five year growth 2018-2028
    • UK Online Market Size, 2018-2028
    • UK Online Growth vs Total Retail Growth, 2018-2028
    • UK Online Share of Total Retail, 2018-2028
    • UK Online Non-Food Share of Non-Food Retail, 2018-2028
    • UK Fulfilment Method Share of Online Retail, 2018, 2023, &2028
  • The UK Online Market: Category Performance and Forecasts 2023-2028
    • Key Category Trends
    • UK Online Sector Growth %, 2023-2028
    • UK Online Market by Sector %, 2018-2028
    • UK Online Market Sector Value & Forecast, 2018, 2023 & 2028
    • UK Online Sector Penetration %, 2023
    • UK Click & Collect Sector Sales, 2018, 2023 & 2028
    • UK Third-Party Pickup Sector Sales, 2018, 2023 & 2028
    • UK Online Returns Market by Sector, 2018, 2023 & 2028
    • UK Online Clothing & Footwear Market, 2018-2028
    • UK Online Clothing & Footwear Market, 2018-2028
    • UK Clothing & Footwear Market Growth by Channel, 2023-2028
    • UK Online Food & Grocery Market, 2018-2028
    • UK Food & Grocery Market Growth by Channel, 2023-2028
    • UK Online Electricals Market, 2018-2028
    • UK Electricals Market Growth by Channel, 2023-2028
    • UK Online Health & Beauty Market, 2018-2028
    • UK Health & Beauty Market Growth by Channel, 2023-2028
    • UK Online Furniture & Floorcoverings Market, 2018-2028
  • UK Furniture & Floorcoverings Market Growth by Channel, 2023-2028
    • UK Online Homewares Market, 2018-2028
    • UK Homewares Market Growth by Channel, 2023-2028
    • UK Online DIY & Gardening Market, 2018-2028
    • UK DIY & Gardening Market Growth by Channel, 2023-2028
    • UK Online Other Market, 2018-2028
    • UK Other Market Growth by Channel, 2023-2028
  • Competitive Landscape: Retailer Market Shares and Retailer Usage
    • Top 10 UK Online Retailers, 2023
    • Market Shares of Top 10 UK Online Retailers, 2022, 2023 & 2024e
    • Top 10 Retailers Purchased from by Sector, 2024
  • Consumer Attitudes
    • Key Findings
    • UK Online Shopper Penetration and Profile, 2024
    • UK Online Books Shopper Penetration, 2024
    • UK Online Clothing Shopper Penetration, 2024
    • UK Online DIY Shopper Penetration, 2024
    • UK Online Electricals Shopper Penetration, 2024
    • UK Online Entertainment Shopper Penetration, 2024
    • UK Online Fashion Accessories Shopper Penetration, 2024
    • UK Online Fine Jewellery Shopper Penetration, 2024
    • UK Online Food & Grocery Shopper Penetration, 2024
    • UK Online Footwear Shopper Penetration, 2024
    • UK Online Furniture & Floorcoverings Shopper Penetration, 2024
    • UK Online Gardening Shopper Penetration, 2024
    • UK Online Greeting Cards Shopper Penetration, 2024
    • UK Online Health & Beauty Shopper Penetration, 2024
    • UK Online Homewares Shopper Penetration, 2024
    • UK Online Pet Care Shopper Penetration, 2024
    • UK Online Sports Equipment Shopper Penetration, 2024
    • UK Online Stationery Shopper Penetration, 2024
    • UK Online Toys & Games Shopper Penetration, 2024
    • Channel preference
    • Online Shopping Drivers, 2024
    • Device Penetration, 2024
    • Online Order Fulfilment, 2024
    • Online Returns Method Usage, 2024
    • Drivers of Online Clothing & Footwear Returns, 2024
    • Rapid delivery services usage, 2024
  • Methodology, Definitions & Contacts
    • Methodology
    • Definitions

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