PT Bank Central Asia - Digital Transformation Strategies

PT Bank Central Asia - Digital Transformation Strategies

Summary

PT Bank Central Asia Tbk (BCA) is a provider of personal, commercial, and corporate banking solutions. Its portfolio of products and services comprise savings accounts, time deposits, credit cards, debit cards, pre-paid cards, investment products, housing loans, car loans, working capital loans, investment loans, distributor financing, supplier financing, dealer financing, warehouse financing, showroom financing, and investment financing.

In 2019, BCA introduced SYNRGY Accelerator, a startup accelerator program that provides a collaboration platform, to help grow startup ecosystem in Indonesia. BCA offers selected startups with the opportunity to connect with local and global experts and investors, mentoring and corporate partnerships opportunities.

Launched in 2017, previously known as Interbank Information Network, Liink leverages distributed ledger technology, to create an open and efficient network of information sharing, comprised of largest financial institutions across the world.

The competition organized by organized by BCA invites innovators, software developers, and start-ups to innovate and contribute to the development of financial sector in Indonesia.

The hackathon organized at BCA Learning Institute invited developers and information technology practitioners, to present their ideas and innovations that makes banking easier by developing digital banking applications.

The competition invites big data science community in Indonesia to develop innovative banking solutions through collaboration. The competition provides an opportunity for all the participants to build networks, add insights, and share knowledge on advancements in the field of data science.

BCA collaborated with the Indonesian Blockchain Association to launch Finhacks 2019, a blockchain-based technology competition that combines information technology developers, blockchain enthusiasts, startups, students and professionals to collaborate and create innovate solutions in financial sector, to enhance efficiencies, save costs and reduce risks.

This report provides insight into PT Bank Central Asia's digital activities, including its digital transformation strategies, its innovation programs, its technology initiatives, its estimated ICT budget, and its major ICT contracts.

Scope

• BCA is continuously adopting latest technology developments by undertaking various strategic initiatives to deliver innovative products and services. Due to its consistent digital banking strategy, BCA maintained strong position during pandemic where customers moved to online banking and digital solutions. The online and mobile banking services facilitated 9.6 billion transactions, a 50.8% growth since 2019, accounting for 82.9% of all customer transactions in 2020. In 2021, the bank established BCA Digital, which aims to develop digital products and services for customers.
• BCA has invested and partnered with several technology companies, which are developing solutions around AI, big data, cloud computing, cybersecurity, and payment technologies, to implement them into its business process and achieve operational efficiencies and enhanced customer experiences.
• MBCA launched Digital Buddy Program to support its digital transformation, which aims to strengthen the digital capacity of employees. Throughout 2020, BCA conducted employee training focusing on low code programming, design thinking, UI / UX, data analytics, machine learning, and updated work patterns.

• Gain insights into BCA tech operations.
• Gain insights into its digital strategies and innovation initiatives.
• Gain insights into its technology themes under focus.
• Gain insights into various product launches, partnerships, and acquisition strategies.