MGM Resorts International - Enterprise Tech Ecosystem Series

MGM Resorts International - Enterprise Tech Ecosystem Series

Summary

MGM Resorts International (MGM Resorts) is a global hospitality company. The company owns and operates casino and non-casino resort projects across the world. Its major business operations include gaming, hospitality and entertainment activities. The company’s portfolio of destination resorts include the Bellagio, the Signature, MGM Grand, Mandalay Bay, the Mirage, Monte Carlo, Luxor, Excalibur, New York-New York, Gold Strike Tunica, MGM Grand Detroit, MGM Springfield, and Beau Rivage. MGM Resorts owns and operates properties in Nevada, Mississippi, New Jersey, and Michigan. Its operations are spread across the US and Macau.

In 2017, MGM Resorts launched a dedicated digital innovation unit, MGM Digital Ventures, which focuses on four strategic priorities, first being efforts to optimize the appearance and performance of existing digital services, such as web, mobile, kiosk, and email.

Launched in 2014, MGM Resorts International Start Path is a six-month global virtual engagement program that empowers late-stage technology start-ups to scale their business. The program provides access to MGM Resorts International’s technology, expertise, and global partner network MGM Resorts International aims to provide investment support to start-ups through seed or series A investments.

The report provides information and insights into MGM Resorts' tech activities, including -

• Insights of its digital transformation strategies and innovation programs
• Overview of technology initiatives covering partnerships and product launches
• Insights on each technology initiative including technology theme, objective, and benefits
• Details of estimated ICT budgets and major ICT contracts

• MGM Resorts International is enhancing the operations of its casinos by leveraging big data analytics technologies. The company is utilizing real time analytics to monitor games and to prevent errant behavior among customers and mitigate losses.
• The group aims to provide a seamless guest experience by leveraging digital connectivity. It introduced mobile check-in service enabling anytime check in at the hotel and direct access to the room. The mobile apps also enable customers to order room service.
• MGM is fostering the deployment of automated systems in its resorts, casinos, and hotels to enhance its routine operations. The company is contemplating to deploy robots for tasks like making and serving drinks, deliver food orders, and rely on a mobile payment solution instead of a physical cashier.
• In July 2021, MGM Resorts International appointed Tilak Mandadi as Chief Strategy, Innovation, and Technology Officer, responsible to oversee MGM Resorts' digital strategy, driving growth and innovation through technology-led customer-centric experiences, products, and services.

• Gain insights into MGM Resorts' tech operations.
• Gain insights into its tech strategies and innovation initiatives.
• Gain insights into its technology themes under focus.
• Gain insights into various product launches and partnership strategies.