Hilton Worldwide Holdings Inc (HWHI) - Enterprise Tech Ecosystem Series

Hilton Worldwide Holdings Inc (HWHI) - Enterprise Tech Ecosystem Series

Summary

Hilton Worldwide Holdings Inc (HWHI) is a global hospitality company. It operates a chain of luxury and full-service hotels and resorts, extended-stay suites and focused-service hotels. The company offers lodging, food, boarding, restaurants, dining, and loyalty programs. HWHI operates hotels under various brands such as Waldorf Astoria Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, Hilton Hotels & Resorts, Conrad Hotels & Resorts, DoubleTree by Hilton, Embassy Suites, Tru by Hilton, Hilton Garden Inn, Hampton, Homewood Suites by Hilton, Home2 Suites by Hilton, and Hilton Grand Vacations. The company manages a customer loyalty program under Hilton Honors brand.

Hilton launched Innovation Gallery, an incubator and experiential showcase to display cutting-edge, innovative products launched or under testing phase such as Somabar, an automated bartender; Meural, a digital art display; and Pilot, a real-time language translator

Hilton signed a partnership agreement with London & Partners incubator Traveltech Lab in 2017 to financially support startups in developing their proposition and also get an opportunity to collaborate with Hilton’s innovation experts to launch their technology, products, and services.

Hotel of Tomorrow is a think tank that includes participation from global hotel chains such as Hilton, Four Seasons, and Marriott.

This report provides insight into Hilton Worldwide Holdings Inc (HWHI) hospitality services, including its digital transformation strategies, its innovation programs, its technology initiatives, its estimated ICT budget, and its major ICT contracts.

Scope

• Hilton has been focusing on investing and establishing strategic partnerships with technology firms and adopting disruptive technologies to digitally transform its travel & tourism business and provide solutions to customers.
• Hilton partnered with Credera to create a digital strategy and an in-house innovation lab, which helped Hilton to transform into an agile organization
• Hilton has implemented AI, machine learning (ML), and advanced analytics in the form of AI powered customer service, chatbot messaging, and data analytics to provide personalized guest experience.
• Hilton introduced several mobile centric features, placing mobile as a key strategy to improve customer experience like Digital Booking, Digital Keys, Digital Check-Out, Connected Room Concept and Geo-marketing Strategy.

• Gain insights into Hiltons's tech operations.
• Gain insights into its tech strategies and innovation initiatives.
• Gain insights into its technology themes under focus.
• Gain insights into various product launches, partnerships, investments and acquisition strategies.