Global Outlook Report: Communications and Collaboration

Global Outlook Report: Communications and Collaboration Summary The global enterprise communications and collaboration market research report provides an executive-level overview of the current communications and collaboration market worldwide, with detailed forecasts of key indicators up to 2027. Published annually, the global enterprise communications and collaboration market report provides a detailed analysis of the near-term opportunities, competitive dynamics, and evolution of demand by product/service type and verticals across the large enterprise and micro, small & medium enterprise (MSME) markets, as well as a review of key communications and collaboration market trends as well as the technological developments that are shaping the communications and collaboration landscape. The global outlook report provides information and insights into enterprise communications and collaboration market - The primary finding from GlobalData's view of revenue opportunities in the enterprise communications and collaboration market through to 2027, highlighting the market size and growth by product/service, by region, by vertical and by size band. - The latest trends impacting the enterprise communications and collaboration market. - The market drivers that will facilitate the growth of enterprise communications and collaboration market. - The market challenges/inhibitors that may hinder the pervasive adoption of enterprise communications and collaboration solutions. - The overview of top ICT vendors in the enterprise communications and collaboration market. Scope - The global enterprise communications and collaboration market size was valued at $281.3 billion in 2022. The market is expected to grow at a CAGR of 7% during the forecast period (2022-2027). The rapid adoption of remote working among enterprises demands efficient C&C to facilitate working in groups and holding real-time meetings remotely among team members. Growing adoption of unified and cloud-based C&C solutions, and the use of new technologies like AI, analytics with traditional C&C solutions, will drive growth in the overall C&C market. - According to GlobalData, enterprise communications and collaboration market would see majority share of its revenue come from mobile data services segment over the forecast period. Revenue from mobile data services reached $92.1 billion in 2022 and is set to grow up to $158.1 billion in 2027 at a CAGR of 11.4%. - BFSI and manufacturing are the leading end-use vertical segment for enterprise communications and collaboration, in terms of revenue contribution, and will remain so over the forecast period. - Asia-Pacific is the leading regional market with revenue estimated at $108.8 billion for 2022 and set to grow up to $170.1 billion by 2027 at a CAGR of 9.3%. Reasons to Buy This Global Outlook Report provides a comprehensive assessment of the enterprise communications and collaboration market. It helps the reader to understand the enterprise communications and collaboration market landscape, the recent trends, drivers, and challenges/inhibitors shaping the enterprise communications and collaboration market. - The report is exhaustive and up-to-date providing market opportunity forecasts in the enterprise communications and collaboration market from 2022 to 2027, spanning technology segments (services), six regions, 22 verticals, and two size bands. - The report provides an assessment of enterprise communications and collaboration vendors. - The report also discusses the opportunities and recommendations for vendors.


  • Executive Summary
  • Market Overview
    • Market & Technology Trends
    • Market Growth Drivers
    • Market Growth Inhibitors/Challenges
  • Key Product/Service Market Snapshot
    • C&C Product/Service Market Attractiveness
    • Market Analysis by Product/Service - Mobile Data
    • Market Analysis by Product/Service - Communications Platforms
    • Market Analysis by Product/Service - Enterprise Social Networking and Collaboration Platforms
  • Key Regional Market Snapshot
    • Market Analysis by Region - Asia-Pacific
    • Market Analysis by Region - North America
    • Market Analysis by Region - Western Europe
  • Key Vertical Market Snapshot
    • Market Analysis by Vertical Industry - BFSI
    • Market Analysis by Vertical Industry - Manufacturing
    • Market Analysis by Vertical Industry - IT
  • Competitive Landscape
    • Company Snapshot: Cisco Systems
    • Company Snapshot: Microsoft
    • Company Snapshot: Zoom Video Communications
    • Company Snapshot: Salesforce
    • Company Snapshot: Google
  • Appendix
    • Glossary

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