Ecommerce in Consumer Goods, 2022 - Thematic Research

Ecommerce in Consumer Goods, 2022 - Thematic Research

Summary

In this report, we identify the top five themes that will impact the consumer goods sector in 2022. For each theme, we offer a definition of the theme, highlight trends and opportunities, and then give key considerations for brands and manufacturers.

In 2022, the major themes impacting the consumer goods sector will be: Health and Wellness, Future of Work, Digitalization, Easy & Affordable, and ESG.

Scope

  • Online engagement intended to drive ecommerce purchases is becoming more sophisticated as consumer interactions increasingly include a wider range of digital tools and elements.
  • Ecommerce solutions are now diversifying into sub-channels such as direct-to-consumer (D2C), social media commerce (s-commerce), and quick commerce (q-commerce).
  • The key themes and trends for immediate consideration will be centered around consumer demand for sustainability and value in line with convenience.
Reasons to Buy
  • Understand multiple themes and company responses in order to tap into what is really impacting the industry.
  • Gain a broader appreciation of the fast-moving consumer goods industry by gaining insights from both within and outside of your sector.
  • Access valuable strategic take-outs to help direct future decision-making and inform new product development.


  • Executive Summary
  • Ecommerce Value Chain
    • Table Figure 1: The ecommerce value chain
    • Customer interface
      • Applications
      • Websites
    • Order management
      • Query handling
      • Order capture
      • Customer verification
      • Order confirmation
    • Transaction processing
      • Payment processing
      • Invoicing
    • Fulfillment
      • Inventory management
      • Delivery
    • After-sales service management
      • Returns and cancellations
      • Customer support and feedback
      • Loyalty programs
    • Data layer
      • Data governance and security
      • Business intelligence (BI)
      • Data analysis
      • Data storage
      • Data processing
      • Data aggregation
      • Data integration
  • Industry Trends
    • Table Industry Trends
  • The Impact of Ecommerce on Consumer Goods
    • Table Figure 2: Thematic impact assessment
    • How ecommerce can address evolving online purchasing channels and the role of traditional retailers
    • How ecommerce can help address the challenge of consumer engagement
    • How ecommerce can help address the challenge of COVID-19
    • How ecommerce can help address the challenge of financial uncertainty
  • Case Studies
    • Case study 1: PepsiCo's snack delivery robots
    • Case study 2: Mars
  • Market Size and Growth Forecasts
    • Table Figure 3: Global ecommerce sales in consumer goods will reach $509 billion in 2025, from $355 billion in 2022
  • Ecommerce Timeline
    • Table Figure 4: The ecommerce story
  • Companies
    • Leading ecommerce adopters in consumer
      • Table Leading ecommerce adopters in consumer
    • Leading ecommerce companies
      • Table Leading ecommerce companies
    • Specialist ecommerce vendors in consumer
      • Table Specialist ecommerce vendors in consumer
  • Glossary
    • Table Glossary
  • Further Reading
    • GlobalData reports
      • Table GlobalData reports
  • Our thematic research methodology
    • Table Figure 5: Our five-step approach for generating a sector scorecard
  • About GlobalData
  • Contact Us

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