Business Process Outsourcing (BPO) Market Size, Share, Trends and Analysis by Service (Customer Relationship Management, Finance and Accounting), Vertical (IT and Telecom, BFSI), Enterprise Size, Region and Segment Forecast, 2023-2026

Business Process Outsourcing (BPO) Market Size, Share, Trends and Analysis by Service (Customer Relationship Management, Finance and Accounting), Vertical (IT and Telecom, BFSI), Enterprise Size, Region and Segment Forecast, 2023-2026


Summary

This market intelligence report offers a thorough, forward-looking analysis of the global business process outsourcing market, and key segments in a concise format to help executives build proactive and profitable growth strategies.

The global business process outsourcing market size was valued at $329.9 billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 2.8% during 2023-2026. The business process outsourcing market report provides an executive-level overview of the current global BPO sector, with detailed forecasts of key indicators up to 2026.

Key Highlights

The global business process outsourcing market size was valued at $329.9 billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 2.8% during 2023-2026. The BPO market is driven by the increasing demand for outsourcing various business functions, including human resources, IT services, finance and accounting, customer services, supply chain, market research, data conversion, data entry, marketing, and sales, among others.

Scope
  • This report provides overview and service addressable market for business process outsourcing market.
  • It identifies the key trends impacting growth of the market over the next 12 to 24 months.
  • It includes global market forecasts for the BPO industry and analysis of patents, company filings, and hiring trends.
  • It contains details of M&A and VF deals in the BPO space.
Reasons to Buy
  • This market intelligence report offers a thorough, forward-looking analysis of the global BPO market, service type, enterprise size, verticals, key vendor outlook, and key opportunities in a concise format to help executives build proactive and profitable growth strategies.
  • Accompanying GlobalData’s Forecast products, the report examines the assumptions and drivers behind ongoing and upcoming trends in BPO markets.
  • With more than 20 charts and tables, the report is designed for an executive-level audience, boasting presentation quality.
  • The report provides an easily digestible market assessment for decision-makers built around in-depth information gathered from local market players, which enables executives to quickly get up to speed with the current and emerging trends in BPO markets.
  • The broad perspective of the report coupled with comprehensive, actionable detail will help BPO players, investors, and other stakeholders succeed in the growing BPO market globally.


CHAPTER 01 Executive Summary
1.1 Business Process Outsourcing (BPO) Market Snapshot
CHAPTER 02 Research Scope & Segmentation
CHAPTER 03 Business Process Outsourcing (BPO) Industry Trend Analysis
3.1 Business Process Outsourcing (BPO) - Industry Value Chain
3.2 Business Process Outsourcing (BPO) Market Structure - PORTER’s Analysis
3.3 Business Process Outsourcing (BPO) Market - PEST Analysis
3.4 Business Process Outsourcing (BPO) - Market Variables & Impact Analysis
3.4.1 MARKET DRIVER ANALYSIS
3.4.1.1 Increasing Focus on Core Business Functions
3.4.1.2 Enterprise Willingness to Outsource High-End Processes
3.4.1.3 Startups Outsourcing Business to Reduce Costs and Gain Technical Expertise
3.4.1.4 Business Process Outsourcing in Fintech Sector Gains Momentum
3.4.2 MARKET CHALLENGES/IMPEDIMENTS
3.4.2.1 Stringent Data Security Regulations
3.4.2.2 Lack of Niche Expertise
3.4.2.3 In-house Process Automation is expected to Restrict Market Growth
3.4.2.4 Increased Emotions of Trade Protectionism to Impact Offshoring
3.4.2.5 Captive BPOs - A challenge for third-party BPO service providers
3.4.3 MARKET OPPORTUNITIES AND RECOMMENDATIONS
3.4.4 MARKET AND TECHNOLOGY TRENDS
3.4.4.1 Omni-channel & multi-functional BPOs make the cut
3.4.4.2 AI-powered RPA helping BPOs to simplify repetitive tasks
3.4.4.3 Specialized BPO Analytics Firms Emerge to take the BPO value Proposition to the Next Level
3.4.4.4 Social Media Management Services to Drive Business Value
3.4.4.5 Cloud Technology continues to Facilitate Outsourcing Functions
3.4.4.6 BPO Firms Deploying AI and BDA To Improve Customer Engagement Outcomes
3.4.5 EMERGING BPO DESTINATIONS
3.4.5.1 Malaysia
3.4.5.2 Poland
3.4.5.3 Bulgaria
3.4.5.4 Romania
3.4.5.5 Egypt
3.4.5.6 South and Central America
3.4.6 BPO CONSUMER AND INVESTMENT INSIGHT SURVEYS, 2022
3.4.6.1 BPO Technologies Used
3.4.6.2 BPO Technologies - Investment Priority
3.4.6.3 Investments - BPO/KPO
3.4.7 COVID-19 IMPACT ANALYSIS
3.5 IT Services- Mergers & Acquisitions (M&A)
3.5.1 M&A ACTIVITY DASHBOARD
3.6 IT Services- Patent Analysis
3.6.1 PATENT ANALYTICS DASHBOARD
3.7 IT Services- Venture Financing Analysis
3.7.1 VENTURE FINANCING DASHBOARD
CHAPTER 04 Global Business Process Outsourcing (BPO) Revenue Opportunity
4.1 Global Business Process Outsourcing (BPO) Market Revenue Snapshot
4.2 Global Business Process Outsourcing (BPO) Market, By Service
4.3 Global Business Process Outsourcing (BPO) Market, By Enterprise Size
4.4 Global Business Process Outsourcing (BPO) Market, By Vertical
CHAPTER 05 Business Process Outsourcing (BPO) Regional Outlook
CHAPTER 06 Global Business Process Outsourcing (BPO) Competitive Landscape
CHAPTER 07 Methodology and Scope
7.1 Information Procurement
7.2 Business Process Outsourcing Analysis
7.3 Market Opportunity Forecast - Research Methodology & Formulation
7.4 Competitive Index - Research Methodology & Formulation
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List of Tables
Table 1 Key Trends Overview
Table 2 Emerging Office Locations in Poland
Table 3 Global Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 4 Global Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 5 Global Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 6 North America Business Process Outsourcing (BPO) Market, By Country, 2019 - 2026 ($Mn)
Table 7 North America Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 8 North America Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 9 North America Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 10 US Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 11 US Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 12 US Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 13 Canada Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 14 Canada Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 15 Canada Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 16 Mexico Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 17 Mexico Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 18 Mexico Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 19 Western Europe Business Process Outsourcing (BPO) Market, By Country, 2019 - 2026 ($Mn)
Table 20 Western Europe Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 21 Western Europe Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 22 Western Europe Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 23 UK Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 24 UK Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 25 UK Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 26 Germany Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 27 Germany Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 28 Germany Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 29 France Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 30 France Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 31 France Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 32 Netherlands Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 33 Netherlands Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 34 Netherlands Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 35 Italy Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 36 Italy Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 37 Italy Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 38 Spain Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 39 Spain Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 40 Spain Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 41 Belgium Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 42 Belgium Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 43 Belgium Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 44 Switzerland Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 45 Switzerland Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 46 Switzerland Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 47 Sweden Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 48 Sweden Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 49 Sweden Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 50 Rest of Western Europe Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 51 Rest of Western Europe Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 52 Rest of Western Europe Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 53 Central and Eastern Europe Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 54 Central and Eastern Europe Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 55 Central and Eastern Europe Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 56 Asia Pacific Business Process Outsourcing (BPO) Market, By Country, 2019 - 2026 ($Mn)
Table 57 Asia Pacific Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 58 Asia Pacific Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 59 Asia Pacific Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 60 China Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 61 China Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 62 China Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 63 India Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 64 India Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 65 India Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 66 Japan Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 67 Japan Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 68 Japan Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 69 South Korea Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 70 South Korea Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 71 South Korea Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 72 Australia Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 73 Australia Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 74 Australia Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 75 Singapore Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 76 Singapore Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 77 Singapore Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 78 Malaysia Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 79 Malaysia Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 80 Malaysia Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 81 Indonesia Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 82 Indonesia Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 83 Indonesia Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 84 Thailand Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 85 Thailand Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 86 Thailand Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 87 Rest of Asia Pacific Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 88 Rest of Asia Pacific Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 89 Rest of Asia Pacific Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
Table 90 South and Central America Business Process Outsourcing (BPO) Market, By Country, 2019 - 2026 ($Mn)
Table 91 South and Central America Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
Table 92 South and Central America Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
Table 93 South and Central America Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
List of Figures
Figure 1 Business Process Outsourcing (BPO) Market Snapshot
Figure 2 Business Process Outsourcing (BPO) Market Segmentation
Figure 3 Business Process Outsourcing (BPO) Industry Value Chain Analysis
Figure 4 Global Business Process Outsourcing (BPO) PORTER’s Five Force Analysis
Figure 5 Business Process Outsourcing (BPO) Market - Key Drivers Impact Analysis
Figure 6 Core Vs. Non-Core Business Operations
Figure 7 Outsourcing of High-End Business Services
Figure 8 Business Process Outsourcing (BPO)- Key Market Challenges/Impediments Impact Analysis
Figure 9 Data Security Regulations in Various Countries
Figure 10 Niche Expertise required in BPO
Figure 11 Restrictions On Hiring/Outsourcing Foreign Professionals
Figure 12 Enterprise Investment Priority for Business Process Outsourcing: Now vs. Next Two Years
Figure 13 BPO Technologies Used Survey
Figure 14 BPO Technologies - Investment Priority
Figure 15 Investments - BPO/KPO
Figure 16 IT Services (BPO)- M&A Activity Dashboard
Figure 17 IT Services- Patent Activity Dashboard
Figure 18 IT Services- Job Analytics Dashboard
Figure 19 IT Services- Venture Financing Dashboard
Figure 20 Global Business Process Outsourcing (BPO) Market - Revenue Opportunity Forecast, 2019-2026 ($ Mn)
Figure 21 Global Business Process Outsourcing (BPO) Market, By Service, 2019-2026 ($ Mn)
Figure 22 Global Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019-2026 ($ Mn)
Figure 23 Global Business Process Outsourcing (BPO) Market, By Vertical, 2019-2026 ($ Mn)
Figure 24 Business Process Outsourcing (BPO)- Market Overview
Figure 25 North America Business Process Outsourcing (BPO) Market Snapshot
Figure 26 North America Business Process Outsourcing (BPO), By Country Share - 2022 & 2026 (%)
Figure 27 North America Business Process Outsourcing (BPO), By Service Share - 2022 & 2026 (%)
Figure 28 North America Business Process Outsourcing (BPO), By Enterprise Size Share - 2022 & 2026 (%)
Figure 29 North America Business Process Outsourcing (BPO), By Vertical Share - 2022 & 2026 (%)
Figure 30 US Business Process Outsourcing (BPO), By Service Share - 2022 & 2026 (%)
Figure 31 US Business Process Outsourcing (BPO), By Enterprise Size Share - 2022 & 2026 (%)
Figure 32 US Business Process Outsourcing (BPO), By Vertical Share - 2022 & 2026 (%)
Figure 33 Canada Business Process Outsourcing (BPO), By Service Share - 2022 & 2026 (%)
Figure 34 Canada Business Process Outsourcing (BPO), By Enterprise Size Share - 2022 & 2026 (%)
Figure 35 Canada Business Process Outsourcing (BPO), By Vertical Share - 2022 & 2026 (%)
Figure 36 Mexico Business Process Outsourcing (BPO), By Service Share - 2022 & 2026 (%)
Figure 37 Mexico Business Process Outsourcing (BPO), By Enterprise Size Share - 2022 & 2026 (%)
Figure 38 Mexico Business Process Outsourcing (BPO), By Vertical Share - 2022 & 2026 (%)
Figure 39 Western Europe Business Process Outsourcing (BPO) Market Snapshot
Figure 40 Western Europe Business Process Outsourcing (BPO), By Country Share - 2022 & 2026 (%)
Figure 41 Western Europe Business Process Outsourcing (BPO), By Service Share - 2022 & 2026 (%)
Figure 42 Western Europe Business Process Outsourcing (BPO), By Enterprise Size Share - 2022 & 2026 (%)
Figure 43 Western Europe Business Process Outsourcing (BPO), By Vertical Share - 2022 & 2026 (%)
Figure 44 UK Business Process Outsourcing (BPO), By Service Share - 2022 & 2026 (%)
Figure 45 UK Business Process Outsourcing (BPO), By Enterprise Size Share - 2022 & 2026 (%)
Figure 46 UK Business Process Outsourcing (BPO), By Vertical Share - 2022 & 2026 (%)
Figure 47 Germany Business Process Outsourcing (BPO), By Service Share - 2022 & 2026 (%)
Figure 48 Germany Business Process Outsourcing (BPO), By Enterprise Size Share - 2022 & 2026 (%)
Figure 49 Germany Business Process Outsourcing (BPO), By Vertical Share - 2022 & 2026 (%)
Figure 50 France Business Process Outsourcing (BPO), By Service Share - 2022 & 2026 (%)
Figure 51 France Business Process Outsourcing (BPO), By Enterprise Size Share - 2022 & 2026 (%)
Figure 52 France Business Process Outsourcing (BPO), By Vertical Share - 2022 & 2026 (%)
Figure 53 Netherlands Business Process Outsourcing (BPO), By Service Share - 2022 & 2026 (%)
Figure 54 Netherlands Business Process Outsourcing (BPO), By Enterprise Size Share - 2022 & 2026 (%)
Figure 55 Netherlands Business Process Outsourcing (BPO), By Vertical Share - 2022 & 2026 (%)
Figure 56 Italy Business Process Outsourcing (BPO), By Service Share - 2022 & 2026 (%)
Figure 57 Italy Business Process Outsourcing (BPO), By Enterprise Size Share - 2022 & 2026 (%)
Figure 58 Italy Business Process Outsourcing (BPO), By Vertical Share - 2022 & 2026 (%)
Figure 59 Spain Business Process Outsourcing (BPO), By Service Share - 2022 & 2026 (%)
Figure 60 Spain Business Process Outsourcing (BPO), By Enterprise Size Share - 2022 & 2026 (%)
Figure 61 Spain Business Process Outsourcing (BPO), By Vertical Share - 2022 & 2026 (%)
Figure 62 Belgium Business Process Outsourcing (BPO), By Service Share - 2022 & 2026 (%)
Figure 63 Belgium Business Process Outsourcing (BPO), By Enterprise Size Share - 2022 & 2026 (%)
Figure 64 Belgium Business Process Outsourcing (BPO), By Vertical Share - 2022 & 2026 (%)
Figure 65 Switzerland Business Process Outsourcing (BPO), By Service Share - 2022 & 2026 (%)
Figure 66 Switzerland Business Process Outsourcing (BPO), By Enterprise Size Share - 2022 & 2026 (%)
Figure 67 Switzerland Business Process Outsourcing (BPO), By Vertical Share - 2022 & 2026 (%)
Figure 68 Sweden Business Process Outsourcing (BPO), By Service Share - 2022 & 2026 (%)
Figure 69 Sweden Business Process Outsourcing (BPO), By Enterprise Size Share - 2022 & 2026 (%)
Figure 70 Sweden Business Process Outsourcing (BPO), By Vertical Share - 2022 & 2026 (%)
Figure 71 Rest of Western Europe Business Process Outsourcing (BPO), By Service Share - 2022 & 2026 (%)
Figure 72 Rest of Western Europe Business Process Outsourcing (BPO), By Enterprise Size Share - 2022 & 2026 (%)
Figure 73 Rest of Western Europe Business Process Outsourcing (BPO), By Vertical Share - 2022 & 2026 (%)
Figure 74 Central and Eastern Europe Business Process Outsourcing (BPO) Market Snapshot
Figure 75 Central and Eastern Europe Business Process Outsourcing (BPO), By Service Share - 2022 & 2026 (%)
Figure 76 Central and Eastern Europe Business Process Outsourcing (BPO), By Enterprise Size Share - 2022 & 2026 (%)
Figure 77 Central and Eastern Europe Business Process Outsourcing (BPO), By Vertical Share - 2022 & 2026 (%)
Figure 78 Asia Pacific Business Process Outsourcing (BPO) Market Snapshot
Figure 79 Asia Pacific Business Process Outsourcing (BPO), By Country Share - 2022 & 2026 (%)
Figure 80 Asia Pacific Business Process Outsourcing (BPO), By Service Share - 2022 & 2026 (%)

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