Business Process Outsourcing (BPO) Market Size, Share, Trends and Analysis by Region, Service (Customer Relationship Management, Finance and Accounting), Enterprise Size, Vertical (IT and Telecom, BFSI) and Segment Forecast, 2021-2026
Summary
The global business process outsourcing market size was valued at US$316.43 billion in 2021 and is expected to grow at a compound annual growth rate (CAGR) of 5.0% during 2022-2026. The business process outsourcing market report provides an executive-level overview of the current global BPO sector, with detailed forecasts of key indicators up to 2026.
This market intelligence report offers a thorough, forward-looking analysis of the global business process outsourcing market, and key segments in a concise format to help executives build proactive and profitable growth strategies.
The global business process outsourcing market size was valued at US$316.43 billion in 2021 and is expected to grow at a compound annual growth rate (CAGR) of 5.0% during 2022-2026. The BPO market is driven by the increasing demand for outsourcing various business functions, including human resources, IT services, finance and accounting, customer services, supply chain, market research, data conversion, data entry, marketing, and sales, among others.
Scope
- This report provides overview and service addressable market for business process outsourcing market.
- It identifies the key trends impacting growth of the market over the next 12 to 24 months.
- It includes global market forecasts for the BPO industry and analysis of patents, company filings, and hiring trends.
- It contains details of M&A and VF deals in the BPO space.
- This market intelligence report offers a thorough, forward-looking analysis of the global BPO market, service type, enterprise size, verticals, key vendor outlook, and key opportunities in a concise format to help executives build proactive and profitable growth strategies.
- Accompanying GlobalData’s Forecast products, the report examines the assumptions and drivers behind ongoing and upcoming trends in BPO markets.
- With more than 20 charts and tables, the report is designed for an executive-level audience, boasting presentation quality.
- The report provides an easily digestible market assessment for decision-makers built around in-depth information gathered from local market players, which enables executives to quickly get up to speed with the current and emerging trends in BPO markets.
- The broad perspective of the report coupled with comprehensive, actionable detail will help BPO players, investors, and other stakeholders succeed in the growing BPO market globally.
- CHAPTER 01 Executive Summary
- 1.1 Business Process Outsourcing (BPO) Market Snapshot
- CHAPTER 02 Research Scope & Segmentation
- CHAPTER 03 Business Process Outsourcing (BPO) Industry Trend Analysis
- 3.1 Business Process Outsourcing (BPO) - Industry Value Chain
- 3.2 Business Process Outsourcing (BPO) Market Structure - PORTER’s Analysis
- 3.3 Business Process Outsourcing (BPO) Market - PEST Analysis
- 3.4 Business Process Outsourcing (BPO) - Market Variables & Impact Analysis
- 3.4.1 MARKET DRIVER ANALYSIS
- 3.4.1.1 Increasing Focus on Core Business Functions
- 3.4.1.2 Enterprise Willingness to Outsource High-End Processes
- 3.4.1.3 Startups Outsourcing Business to Reduce Costs and Gain Technical Expertise
- 3.4.1.4 Business Process Outsourcing in Fintech Sector Gains Momentum
- 3.4.2 MARKET CHALLENGES/IMPEDIMENTS
- 3.4.2.1 Stringent Data Security Regulations
- 3.4.2.2 Lack of Niche Expertise
- 3.4.2.3 In-house Process Automation is expected to Restrict Market Growth
- 3.4.2.4 Increased Emotions of Trade Protectionism to Impact Offshoring
- 3.4.2.5 Captive BPOs - A challenge for third-party BPO service providers
- 3.4.3 MARKET OPPORTUNITIES AND RECOMMENDATIONS
- 3.4.4 MARKET AND TECHNOLOGY TRENDS
- 3.4.4.1 Omni-channel & multi-functional BPOs make the cut
- 3.4.4.2 AI-powered RPA helping BPOs to simplify repetitive tasks
- 3.4.4.3 Specialized BPO Analytics Firms Emerge to take the BPO value Proposition to the Next Level
- 3.4.4.4 Social Media Management Services to Drive Business Value
- 3.4.4.5 Cloud Technology continues to Facilitate Outsourcing Functions
- 3.4.4.6 BPO Firms Deploying AI and BDA To Improve Customer Engagement Outcomes
- 3.4.5 EMERGING BPO DESTINATIONS
- 3.4.5.1 Malaysia
- 3.4.5.2 Poland
- 3.4.5.3 Bulgaria
- 3.4.5.4 Romania
- 3.4.5.5 Egypt
- 3.4.5.6 South and Central America
- 3.4.6 BPO CONSUMER AND INVESTMENT INSIGHT SURVEYS, 2022
- 3.4.6.1 BPO Technologies Used
- 3.4.6.2 BPO Technologies - Investment Priority
- 3.4.6.3 Investments - BPO/KPO
- 3.4.7 COVID-19 IMPACT ANALYSIS
- 3.5 Business Process Outsourcing (BPO)- Mergers & Acquisitions (M&A)
- 3.5.1 M&A ACTIVITY DASHBOARD
- 3.6 Business Process Outsourcing (BPO)- Patent Analysis
- 3.6.1 PATENT ANALYTICS DASHBOARD
- 3.7 Business Process Outsourcing (BPO)- Job Analysis
- 3.7.1 JOB ANALYTICS DASHBOARD
- 3.8 Business Process Outsourcing (BPO)- Venture Financing Analysis
- 3.8.1 VENTURE FINANCING DASHBOARD
- CHAPTER 04 Global Business Process Outsourcing (BPO) Revenue Opportunity
- 4.1 Global Business Process Outsourcing (BPO) Market Revenue Snapshot
- 4.2 Global Business Process Outsourcing (BPO) Market, By Service
- 4.2.1 IT & Telecom
- 4.2.2 Customer Relationship Management (CRM)
- 4.2.3 Finance and Accounting
- 4.2.4 Human Resources
- 4.2.5 Knowledge Process Outsourcing (KPO)
- 4.2.6 Procurement and Supply-Chain
- 4.2.7 Vertical-specific BPO
- 4.3 Global Business Process Outsourcing (BPO) Market, By Enterprise Size
- 4.3.1 Micro (Less than 50)
- 4.3.2 Small (51-250)
- 4.3.3 Medium (251-1000)
- 4.3.4 Large (1001-4999)
- 4.3.5 Very Large (5000+)
- 4.4 Global Business Process Outsourcing (BPO) Market, By Vertical
- 4.4.1 IT & Telecom
- 4.4.2 BFSI
- 4.4.3 Healthcare and Pharmaceuticals
- 4.4.4 Government
- 4.4.5 Retail
- 4.4.6 Manufacturing
- 4.4.7 Energy & Utilities
- 4.4.8 Education
- 4.4.9 Others
- CHAPTER 05 Business Process Outsourcing (BPO) Regional Outlook
- 5.1 Business Process Outsourcing (BPO) - Regional Deep Dive
- 5.2 North America Business Process Outsourcing (BPO) Market Snapshot
- 5.2.1 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY COUNTRY
- 5.2.2 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE
- 5.2.3 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ENTERPRISE SIZE
- 5.2.4 NORTH AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY VERTICAL
- 5.2.5 US BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.2.4.1 US Business Process Outsourcing (BPO) Market, By Service
- 5.2.4.2 US Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.2.4.3 US Business Process Outsourcing (BPO) Market, By Vertical
- 5.2.4.4 List of Major BPO Companies, US
- 5.2.6 CANADA BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.2.6.1 Canada Business Process Outsourcing (BPO) Market, By Service
- 5.2.6.2 Canada Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.2.6.3 Canada Business Process Outsourcing (BPO) Market, By Vertical
- 5.2.6.4 List of Major BPO Companies, Canada
- 5.2.7 MEXICO BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.2.7.1 Mexico Business Process Outsourcing (BPO) Market, By Service
- 5.2.7.2 Mexico Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.2.7.3 Mexico Business Process Outsourcing (BPO) Market, By Vertical
- 5.2.7.4 List of Major BPO Companies, Mexico
- 5.3 Western Europe Business Process Outsourcing (BPO) Market Snapshot
- 5.3.1 WESTERN EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY COUNTRY
- 5.3.2 WESTERN EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE
- 5.3.3 WESTERN EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ENTERPRISE SIZE
- 5.3.4 WESTERN EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY VERTICAL
- 5.3.5 UK BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.3.5.1 UK Business Process Outsourcing (BPO) Market, By Service
- 5.3.5.2 UK Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.3.5.3 UK Business Process Outsourcing (BPO) Market, By Vertical
- 5.3.5.4 List of Major BPO Companies, UK
- 5.3.6 GERMANY BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.3.6.1 Germany Business Process Outsourcing (BPO) Market, By Service
- 5.3.6.2 Germany Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.3.6.3 Germany Business Process Outsourcing (BPO) Market, By Vertical
- 5.3.6.4 List of Major BPO Companies, Germany
- 5.3.7 FRANCE BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.3.7.1 France Business Process Outsourcing (BPO) Market, By Service
- 5.3.7.2 France Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.3.7.3 France Business Process Outsourcing (BPO) Market, By Vertical
- 5.3.7.4 List of Major BPO Companies, France
- 5.3.8 NETHERLANDS BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.3.8.1 Netherlands Business Process Outsourcing (BPO) Market, By Service
- 5.3.8.2 Netherlands Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.3.8.3 Netherlands Business Process Outsourcing (BPO) Market, By Vertical
- 5.3.8.4 List of Major BPO Companies, Netherlands
- 5.3.9 ITALY BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.3.9.1 Italy Business Process Outsourcing (BPO) Market, By Service
- 5.3.9.2 Italy Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.3.9.3 Italy Business Process Outsourcing (BPO) Market, By Vertical
- 5.3.9.4 List of Major BPO Companies, Italy
- 5.3.10 SPAIN BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.3.10.1 Spain Business Process Outsourcing (BPO) Market, By Service
- 5.3.10.2 Spain Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.3.10.3 Spain Business Process Outsourcing (BPO) Market, By Vertical
- 5.3.10.4 List of Major BPO Companies, Spain
- 5.3.11 BELGIUM BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.3.11.1 Belgium Business Process Outsourcing (BPO) Market, By Service
- 5.3.11.2 Belgium Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.3.11.3 Belgium Business Process Outsourcing (BPO) Market, By Vertical
- 5.3.11.4 List of Major BPO Companies, Belgium
- 5.3.12 SWITZERLAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.3.12.1 Switzerland Business Process Outsourcing (BPO) Market, By Service
- 5.3.12.2 Switzerland Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.3.12.3 Switzerland Business Process Outsourcing (BPO) Market, By Vertical
- 5.3.12.4 List of Major BPO Companies, Switzerland
- 5.3.13 SWEDEN BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.3.13.1 Sweden Business Process Outsourcing (BPO) Market, By Service
- 5.3.13.2 Sweden Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.3.13.3 Sweden Business Process Outsourcing (BPO) Market, By Vertical
- 5.3.13.4 List of Major BPO Companies, Sweden
- 5.3.14 REST OF WESTERN EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.3.14.1 Rest of Western Europe Business Process Outsourcing (BPO) Market, By Service
- 5.3.14.2 Rest of Western Europe Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.3.14.3 Rest of Western Europe Business Process Outsourcing (BPO) Market, By Vertical
- 5.4 Central and Eastern Europe Business Process Outsourcing (BPO) Market Snapshot
- 5.4.1 CENTRAL AND EASTERN EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE
- 5.4.2 CENTRAL AND EASTERN EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ENTERPRISE SIZE
- 5.4.3 CENTRAL AND EASTERN EUROPE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY VERTICAL
- 5.5 Asia Pacific Business Process Outsourcing (BPO) Market Snapshot
- 5.5.1 ASIA PACIFIC BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY COUNTRY
- 5.5.2 ASIA PACIFIC BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE
- 5.5.3 ASIA PACIFIC BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ENTERPRISE SIZE
- 5.5.4 ASIA PACIFIC BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY VERTICAL
- 5.5.5 CHINA BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.5.5.1 China Business Process Outsourcing (BPO) Market, By Service
- 5.5.5.2 China Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.5.5.3 China Business Process Outsourcing (BPO) Market, By Vertical
- 5.5.5.4 List of Major BPO Companies, China
- 5.5.6 INDIA BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.5.6.1 India Business Process Outsourcing (BPO) Market, By Service
- 5.5.6.2 India Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.5.6.3 India Business Process Outsourcing (BPO) Market, By Vertical
- 5.5.6.4 List of Major BPO Companies, India
- 5.5.7 JAPAN BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.5.7.1 Japan Business Process Outsourcing (BPO) Market, By Service
- 5.5.7.2 Japan Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.5.7.3 Japan Business Process Outsourcing (BPO) Market, By Vertical
- 5.5.7.4 List of Major BPO Companies, Japan
- 5.5.8 SOUTH KOREA BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.5.8.1 South Korea Business Process Outsourcing (BPO) Market, By Service
- 5.5.8.2 South Korea Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.5.8.3 South Korea Business Process Outsourcing (BPO) Market, By Vertical
- 5.5.8.4 List of Major BPO Companies, South Korea
- 5.5.9 AUSTRALIA BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.5.9.1 Australia Business Process Outsourcing (BPO) Market, By Service
- 5.5.9.2 Australia Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.5.9.3 Australia Business Process Outsourcing (BPO) Market, By Vertical
- 5.5.9.4 List of Major BPO Companies, Australia
- 5.5.10 SINGAPORE BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.5.10.1 Singapore Business Process Outsourcing (BPO) Market, By Service
- 5.5.10.2 Singapore Business Process Outsourcing (BPO) Market, By Enterprise SizE
- 5.5.10.3 Singapore Business Process Outsourcing (BPO) Market, By Vertical
- 5.5.10.4 List of Major BPO Companies, Singapore
- 5.5.11 MALAYSIA BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.5.11.1 Malaysia Business Process Outsourcing (BPO) Market, By Service
- 5.5.11.2 Malaysia Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.5.11.3 Malaysia Business Process Outsourcing (BPO) Market, By Vertical
- 5.5.11.4 List of Major BPO Companies, Malaysia
- 5.5.12 INDONESIA BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.5.12.1 Indonesia Business Process Outsourcing (BPO) Market, By Service
- 5.5.12.2 Indonesia Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.5.12.3 Indonesia Business Process Outsourcing (BPO) Market, By Vertical
- 5.5.12.4 List of Major BPO Companies, Indonesia
- 5.5.13 THAILAND BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.5.13.1 Thailand Business Process Outsourcing (BPO) Market, By Service
- 5.5.13.2 Thailand Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.5.13.3 Thailand Business Process Outsourcing (BPO) Market, By Vertical
- 5.5.13.4 List of Major BPO Companies, Thailand
- 5.5.14 REST OF ASIA PACIFIC BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.5.14.1 Rest of Asia Pacific Business Process Outsourcing (BPO) Market, By Service
- 5.5.14.2 Rest of Asia Pacific Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.5.14.3 Rest of Asia Pacific Business Process Outsourcing (BPO) Market, By Vertical
- 5.6 South and Central America Business Process Outsourcing (BPO) Market Snapshot
- 5.6.1 SOUTH AND CENTRAL AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY COUNTRY
- 5.6.2 SOUTH AND CENTRAL AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE
- 5.6.3 SOUTH AND CENTRAL AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ENTERPRISE SIZE
- 5.6.4 SOUTH AND CENTRAL AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY VERTICAL
- 5.6.5 BRAZIL BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.6.5.1 Brazil Business Process Outsourcing (BPO) Market, By Service
- 5.6.5.2 Brazil Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.6.5.3 Brazil Business Process Outsourcing (BPO) Market, By Vertical
- 5.6.5.4 List of Major BPO Companies, Brazil
- 5.6.6 ARGENTINA BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.6.6.1 Argentina Business Process Outsourcing (BPO) Market, By Service
- 5.6.6.2 Argentina Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.6.6.3 Argentina Business Process Outsourcing (BPO) Market, By Vertical
- 5.6.6.4 List of Major BPO Companies, Argentina
- 5.6.7 REST OF SOUTH AND CENTRAL AMERICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.6.7.1 Rest of South and Central America Business Process Outsourcing (BPO) Market, By Service
- 5.6.7.2 Rest of South and Central America Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.6.7.3 Rest of South and Central America Business Process Outsourcing (BPO) Market, By Vertical
- 5.7 Middle East and Africa Business Process Outsourcing (BPO) Market Snapshot
- 5.7.1 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY COUNTRY
- 5.7.2 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE
- 5.7.3 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ENTERPRISE SIZE
- 5.7.4 MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY VERTICAL
- 5.7.5 SAUDI ARABIA BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.7.5.1 Saudi Arabia Business Process Outsourcing (BPO) Market, By Service
- 5.7.5.2 Saudi Arabia Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.7.5.3 Saudi Arabia Business Process Outsourcing (BPO) Market, By Vertical
- 5.7.5.4 List of Major BPO Companies, Saudi Arabia
- 5.7.6 SOUTH AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.7.6.1 South Africa Business Process Outsourcing (BPO) Market, By Service
- 5.7.6.2 South Africa Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.7.6.3 South Africa Business Process Outsourcing (BPO) Market, By Vertical
- 5.7.6.4 List of Major BPO Companies, South Africa
- 5.7.7 UAE BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.7.7.1 UAE Business Process Outsourcing (BPO) Market, By Service
- 5.7.7.2 UAE Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.7.7.3 UAE Business Process Outsourcing (BPO) Market, By Vertical
- 5.7.7.4 List of Major BPO Companies, UAE
- 5.7.8 REST OF MIDDLE EAST AND AFRICA BUSINESS PROCESS OUTSOURCING (BPO) MARKET
- 5.7.8.1 Rest of Middle East and Africa Business Process Outsourcing (BPO) Market, By Service
- 5.7.8.2 Rest of Middle East and Africa Business Process Outsourcing (BPO) Market, By Enterprise Size
- 5.7.8.3 Rest of Middle East and Africa Business Process Outsourcing (BPO) Market, By Vertical
- CHAPTER 06 Global Business Process Outsourcing (BPO) Competitive Landscape
- 6.1 Business Process Outsourcing Growth Innovation Matrix
- 6.2 Business Process Outsourcing Vendor Market Shares, 2021
- 6.2.1 AMERICAS
- 6.2.2 ASIA PACIFIC
- 6.2.3 EUROPE, MIDDLE EAST AND AFRICA (EMEA)
- 6.3 Business Process Outsourcing (BPO) Company Profiles
- 6.3.1 ACCENTURE PLC
- 6.3.1.1 Company Overview and Financial Performance
- 6.3.1.2 Recent Developments And Innovations
- 6.3.2 AON PLC
- 6.3.1.1 Company Overview and Financial Performance
- 6.3.1.2 Recent Developments And Innovations
- 6.3.3 AUTOMATIC DATA PROCESSING INC
- 6.3.1.1 Company Overview and Financial Performance
- 6.3.1.2 Recent Developments And Innovations
- 6.3.4 CAPITA PLC
- 6.3.1.1 Company Overview and Financial Performance
- 6.3.1.2 Recent Developments And Innovations
- 6.3.5 CONCENTRIX CORP
- 6.3.1.1 Company Overview and Financial Performance
- 6.3.1.2 Recent Developments And Innovations
- 6.3.6 CONDUENT INC
- 6.3.1.1 Company Overview and Financial Performance
- 6.3.1.2 Recent Developments And Innovations
- 6.3.7 GENPACT LTD
- 6.3.1.1 Company Overview and Financial Performance
- 6.3.1.2 Recent Developments And Innovations
- 6.3.8 RANDSTAD NV
- 6.3.1.1 Company Overview and Financial Performance
- 6.3.1.2 Recent Developments And Innovations
- 6.3.9 CAPGEMINI SE
- 6.3.1.1 Company Overview and Financial Performance
- 6.3.1.2 Recent Developments And Innovations
- 6.3.10 SITEL WORLDWIDE CORP
- 6.3.1.1 Company Overview and Financial Performance
- 6.3.1.2 Recent Developments And Innovations
- 6.3.11 TATA CONSULTANCY SERVICES LTD
- 6.3.1.1 Company Overview and Financial Performance
- 6.3.1.2 Recent Developments And Innovations
- 6.3.12 TELEPERFORMANCE SE
- 6.3.1.1 Company Overview and Financial Performance
- 6.3.1.2 Recent Developments And Innovations
- 6.3.13 MPHASIS
- 6.3.14 NEUSOFT
- 6.3.15 AMDOCS
- 6.3.16 CBRE
- 6.3.17 HCL TECHNOLOGIES LIMITED
- 6.3.18 INFOSYS LIMITED
- 6.3.19 SODEXO
- 6.3.20 NCR CORPORATION
- 6.3.21 WIPRO
- 6.3.22 TTEC
- 6.3.23 WNS LTD.
- 6.3.24 ALIGHT SOLUTIONS LLC
- 6.3.25 AMERICAN DATA EXCHANGE
- 6.3.26 CERIDIAN HCM, INC.
- 6.3.27 CGI GROUP, INC.
- 6.3.28 DXC TECHNOLOGY CO.,
- 6.3.29 KARVY GLOBAL SERVICES LIMITED
- 6.3.30 NGA HUMAN RESOURCES
- 6.3.31 TRINET GROUP, INC.
- CHAPTER 07 Methodology and Scope
- 7.1 Information Procurement
- 7.2 Business Process Outsourcing Analysis
- 7.3 Market Opportunity Forecast - Research Methodology & Formulation
- 7.4 Competitive Index - Research Methodology & Formulation
- Contact Us
- List of Tables
- Table 1 Key Trends Overview
- Table 2 Emerging Office Locations in Poland
- Table 3 Global Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 4 Global Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 5 Global Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 6 North America Business Process Outsourcing (BPO) Market, By Country, 2019 - 2026 ($Mn)
- Table 7 North America Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 8 North America Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 9 North America Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 10 US Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 11 US Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 12 US Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 13 Canada Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 14 Canada Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 15 Canada Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 16 Mexico Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 17 Mexico Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 18 Mexico Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 19 Western Europe Business Process Outsourcing (BPO) Market, By Country, 2019 - 2026 ($Mn)
- Table 20 Western Europe Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 21 Western Europe Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 22 Western Europe Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 23 UK Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 24 UK Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 25 UK Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 26 Germany Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 27 Germany Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 28 Germany Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 29 France Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 30 France Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 31 France Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 32 Netherlands Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 33 Netherlands Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 34 Netherlands Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 35 Italy Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 36 Italy Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 37 Italy Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 38 Spain Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 39 Spain Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 40 Spain Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 41 Belgium Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 42 Belgium Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 43 Belgium Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 44 Switzerland Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 45 Switzerland Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 46 Switzerland Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 47 Sweden Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 48 Sweden Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 49 Sweden Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 50 Rest of Western Europe Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 51 Rest of Western Europe Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 52 Rest of Western Europe Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 53 Central and Eastern Europe Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 54 Central and Eastern Europe Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 55 Central and Eastern Europe Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 56 Asia Pacific Business Process Outsourcing (BPO) Market, By Country, 2019 - 2026 ($Mn)
- Table 57 Asia Pacific Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 58 Asia Pacific Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 59 Asia Pacific Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 60 China Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 61 China Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 62 China Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 63 India Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 64 India Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 65 India Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 66 Japan Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 67 Japan Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 68 Japan Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 69 South Korea Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 70 South Korea Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 71 South Korea Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 72 Australia Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 73 Australia Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 74 Australia Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 75 Singapore Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 76 Singapore Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 77 Singapore Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 78 Malaysia Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 79 Malaysia Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 80 Malaysia Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 81 Indonesia Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 82 Indonesia Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 83 Indonesia Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 84 Thailand Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 85 Thailand Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 86 Thailand Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 87 Rest of Asia Pacific Business Process Outsourcing (BPO) Market, By Service, 2019 - 2026 ($Mn)
- Table 88 Rest of Asia Pacific Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019 - 2026 ($Mn)
- Table 89 Rest of Asia Pacific Business Process Outsourcing (BPO) Market, By Vertical, 2019 - 2026 ($Mn)
- Table 90 South and Central America Business Process Outsourcing (BPO) Market, By Country, 2019 - 2026 ($Mn)
- List of Figures
- Figure 1 Business Process Outsourcing (BPO) Market Snapshot
- Figure 2 Business Process Outsourcing (BPO) Market Segmentation
- Figure 3 Business Process Outsourcing (BPO) Industry Value Chain Analysis
- Figure 4 Global Business Process Outsourcing (BPO) PORTER’s Five Force Analysis
- Figure 5 Business Process Outsourcing (BPO) Market - Key Drivers Impact Analysis
- Figure 6 Core Vs. Non-Core Business Operations
- Figure 7 Outsourcing of High-End Business Services
- Figure 8 Business Process Outsourcing (BPO)- Key Market Challenges/Impediments Impact Analysis
- Figure 9 Data Security Regulations in Various Countries
- Figure 10 Niche Expertise required in BPO
- Figure 11 Restrictions On Hiring/Outsourcing Foreign Professionals
- Figure 12 Enterprise Investment Priority for Business Process Outsourcing: Now vs. Next Two Years
- Figure 13 BPO Technologies Used Survey
- Figure 14 BPO Technologies - Investment Priority
- Figure 15 Investments - BPO/KPO
- Figure 16 IT Services (BPO)- M&A Activity Dashboard
- Figure 17 IT Services- Patent Activity Dashboard
- Figure 18 IT Services- Job Analytics Dashboard
- Figure 19 IT Services- Venture Financing Dashboard
- Figure 20 Global Business Process Outsourcing (BPO) Market - Revenue Opportunity Forecast, 2019-2026 (US$ Million)
- Figure 21 Global Business Process Outsourcing (BPO) Market, By Service, 2019-2026 (US$ Million)
- Figure 22 Global Business Process Outsourcing (BPO) Market, By Enterprise Size, 2019-2026 (US$ Million)
- Figure 23 Global Business Process Outsourcing (BPO) Market, By Vertical, 2019-2026 (US$ Million)
- Figure 24 Business Process Outsourcing (BPO)- Market Overview
- Figure 25 North America Business Process Outsourcing (BPO) Market Snapshot
- Figure 26 North America Business Process Outsourcing (BPO), By Country Share - 2021 & 2026 (%)
- Figure 27 North America Business Process Outsourcing (BPO), By Service Share - 2021 & 2026 (%)
- Figure 28 North America Business Process Outsourcing (BPO), By Enterprise Size Share - 2021 & 2026 (%)
- Figure 29 North America Business Process Outsourcing (BPO), By Vertical Share - 2021 & 2026 (%)
- Figure 30 US Business Process Outsourcing (BPO), By Service Share - 2021 & 2026 (%)
- Figure 31 US Business Process Outsourcing (BPO), By Enterprise Size Share - 2021 & 2026 (%)
- Figure 32 US Business Process Outsourcing (BPO), By Vertical Share - 2021 & 2026 (%)
- Figure 33 Canada Business Process Outsourcing (BPO), By Service Share - 2021 & 2026 (%)
- Figure 34 Canada Business Process Outsourcing (BPO), By Enterprise Size Share - 2021 & 2026 (%)
- Figure 35 Canada Business Process Outsourcing (BPO), By Vertical Share - 2021 & 2026 (%)
- Figure 36 Mexico Business Process Outsourcing (BPO), By Service Share - 2021 & 2026 (%)
- Figure 37 Mexico Business Process Outsourcing (BPO), By Enterprise Size Share - 2021 & 2026 (%)
- Figure 38 Mexico Busin
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