American Express - Digital Transformation Strategies

American Express - Digital Transformation Strategies

Summary

American Express (Amex) is a provider of card products and travel-related services. It offers a range of credit cards, charge cards, and other payment and financing solutions to individuals, small and medium-sized businesses, and corporates. The company conducts merchant acquisition and processing, payment settlement and point-of-sale (POS) marketing, and network services. Its travel solutions include personal and corporate travel advisory, hotel and resort booking, and travel management. Amex also offers foreign exchange services, travel insurance, and traveler’s cheques. The company operates through various channels, including direct mail, online applications, in-house teams, direct response advertising, and third-party vendors across the Americas, Europe, Africa, the Middle East, and Asia-Pacific.

This report provides insight into Amex’s fintech activities, including its digital transformation strategies, innovation programs, technology initiatives, estimated ICT budget, and major ICT contracts.

Scope

• American Express is tapping the power of data and analytics to enhance its capabilities and achieve growth in payments and commerce. The company has migrated its legacy processes to private and public cloud and big data environments to enhance operational speed and performance.
• In 2021, the company partnered with (among others) McAfee for cybersecurity technology, Tink for open-banking technology, and Better.com and ODX for digital-lending solutions.
• American Express delivers innovative customer interaction methods, allowing card holders to be serviced through their preferred digital channels by introducing APIs and self-service tools.
• In 2020, American Express launched the Data Analytics, Risk, and Technology Lab, in collaboration with IIT Madras in India.

• Gain insights into Amex's tech operations.
• Gain insights into its tech strategies and innovation initiatives.
• Gain insights into its technology themes under focus.
• Gain insights into its various product launches and partnership strategies.