Aegon - Digital Transformation Strategies

Aegon - Digital Transformation Strategies

Summary

Aegon is a provider of pension plans, life insurance, and asset management services to individuals and families, pension funds, companies, and other institutions. It offers insurance products for traditional life, universal life, whole life, disability, and critical illness. It also offers long-term savings plans, car insurance, travel insurance, household insurance, liability insurance, supplemental health insurance, variable annuities, fixed annuities, retirement plans, investment products, mutual funds, and mortgages. It distributes its products through agents, banks, brokers, digital, and direct marketing channels. The company has a presence across the Americas, Europe, and Asia.

This report provides insight into Aegon's fintech activities, including its digital transformation strategies, its innovation programs, its technology initiatives, its estimated ICT budget, and its major ICT contracts.

Scope

• Aegon is strengthening its data and analytical capabilities to transform its services, support its risk, retirement, and health businesses, and help deliver better claims outcomes for customers.
• Aegon is leveraging artificial intelligence (AI) and machine learning (ML) technologies to uncover insights about its customers’ financial habits, manage financial queries, simplify underwriting, pick up on inconsistencies, and improve customer loyalty.
• Aegon is investing in advanced technologies to accelerate digitalization in its operations. It has adopted various digital tools, channels, and solutions. These include a virtual desktop interface deployed on the Microsoft Azure platform, vProtect to secure its virtual environment, and Microsoft Teams to offer a seamless customer experience and effective internal communication.  
• Aegon is leveraging robotic process automation (RPA) across its operations to digitalize manual activities. It deployed Robbie the Robot to automate its internal processes, which helped the company minimize processing times and improve customer experiences.

Reasons to Buy

• Gain insights into Aegon's fintech operations.
• Gain insights into its fintech strategies and innovation initiatives.
• Gain insights into its technology themes under focus.
• Gain insights into its various product launches, partnerships, and investment strategies.