ANZ - Digital Transformation Strategies

ANZ - Digital Transformation Strategies

Summary

Australia and New Zealand Banking Group Limited (ANZ) is a provider of personal and business banking products and related financial solutions. Personal banking comprises accounts; card products; home and personal loans; life and non-life insurance; investment solutions; private banking; and travel solutions. The bank offers cash flow management, business loans, payment solutions, corporate insurance, international business solutions, employee management, and retirement investments. ANZ provides research, financing, transaction services, risk management, and foreign exchange services. It operates through a network of branch offices, ATMs, and online portals and serves individuals, SMEs, corporates, and institutional clients. The bank operates in Asia-Pacific, Europe, the Middle East, and the US.

This report provides insight into ANZ's fintech activities, including its digital transformation strategies, its innovation programs, its technology initiatives, its estimated ICT budget, and its major ICT contracts.

Scope

• ANZ is tapping automation and AI technologies to optimize processes, streamline services, and improve performance and productivity.
• ANZ has developed a centralized enterprise cloud portfolio to manage the design and operation of cloud platforms. It has also established a cloud business office to support app creation and migration.
• ANZ is migrating its IT infrastructure and core banking systems and functions to multiple cloud environments, including public cloud, private cloud, and hybrid cloud, to simplify and streamline its existing processes.
• ANZ and AI-based technology startup Soul Machines launched the AI-powered digital assistant Jamie to digitally engage with customers and provide a better service experience.

• Gain insights into ANZ’s fintech operations.
• Gain insights into its fintech strategies and innovation initiatives.
• Gain insights into its technology themes under focus.
• Gain insights into its various product launches, partnerships, and investment strategies.