AIA Group - Enterprise Tech Ecosystem Series

AIA Group - Enterprise Tech Ecosystem Series

Summary

AIA Group is a life insurance group. It offers life insurance, medical insurance, accident protection insurance, critical illness insurance, disability protection insurance, and savings and investment plans to individuals. AIA provides a range of products including retirement savings plans, life insurance, and accident and health insurance to individual customers. The group also provides employee benefits, life and pension services, and credit insurance to corporate clients. AIA, through its branches and subsidiaries, has a presence across Asia-Pacific, in countries and territories including Hong Kong, Singapore, Malaysia, China, India, and Australia.This report provides insight into AIA Group's insurtech activities, including its digital transformation strategies, its innovation programs, its technology initiatives, and its estimated ICT budget.

Scope

• AIA is adopting a cloud-first business strategy. As of 2021, over 70% of the IT infrastructure of various business segments of AIA had been moved to a public cloud.
• AIA is also using blockchain technology for back-office operational efficiency and has successfully implemented a pilot with digital tokens as real-time rewards to increase customer engagement and improve repurchase and retention rates.
• AIA invests in a range of cybersecurity measures to safeguard data and uses independent external consultants to test and validate its defences against cyberthreats.

• Gain insight into AIA's insurtech operations.
• Discover its fintech strategies and innovation initiatives.
• Learn about its product launches, partnerships, and investments.