Speech Analytics

Global Speech Analytics Market to Reach US$10.7 Billion by 2030

The global market for Speech Analytics estimated at US$3.4 Billion in the year 2024, is expected to reach US$10.7 Billion by 2030, growing at a CAGR of 21.0% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 18.0% CAGR and reach US$5.2 Billion by the end of the analysis period. Growth in the Services segment is estimated at 24.4% CAGR over the analysis period.

The U.S. Market is Estimated at US$943.3 Million While China is Forecast to Grow at 19.7% CAGR

The Speech Analytics market in the U.S. is estimated at US$943.3 Million in the year 2024. China, the world`s second largest economy, is forecast to reach a projected market size of US$1.6 Billion by the year 2030 trailing a CAGR of 19.7% over the analysis period 2024-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 18.6% and 18.1% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 15.2% CAGR.

Global Speech Analytics Market - Key Trends and Drivers Summarized

Why Is Speech Analytics Becoming Vital for Modern Businesses?
Speech analytics is becoming increasingly vital for modern businesses, providing valuable insights into customer interactions, sentiment, and behavior. As companies strive to enhance customer experience, optimize call center operations, and improve agent performance, the adoption of speech analytics solutions is growing rapidly. These solutions use natural language processing (NLP), machine learning (ML), and artificial intelligence (AI) to analyze voice data from customer calls, enabling organizations to identify trends, detect sentiment, and uncover hidden patterns. With the rising emphasis on voice of the customer (VoC) initiatives, compliance monitoring, and risk management, speech analytics is playing a crucial role in driving customer-centric strategies, reducing churn, and increasing operational efficiency across industries.

How Are Technological Advancements Shaping the Speech Analytics Market?
Technological advancements in natural language processing (NLP), deep learning, and real-time analytics are significantly enhancing the capabilities and effectiveness of speech analytics solutions. The emergence of cloud-based, multi-channel, and omni-channel speech analytics platforms is gaining traction, providing greater flexibility, scalability, and integration with customer relationship management (CRM) systems and contact centers. Innovations in sentiment analysis, emotion detection, and conversational AI are expanding the application scope of speech analytics beyond traditional call center operations to include sales, marketing, employee training, and customer engagement. Additionally, the integration of AI-powered predictive analytics, self-service, and virtual assistant capabilities is further driving the adoption of speech analytics in various sectors, supporting market growth.

Which Market Segments Are Driving the Growth of the Speech Analytics Industry?
Components of speech analytics include solutions and services, with solutions holding the largest market share due to their widespread use in call centers, customer support, and compliance monitoring. Deployment modes comprise on-premises and cloud-based solutions, with cloud-based solutions dominating the market owing to their scalability, cost-effectiveness, and ease of integration with existing systems. Applications of speech analytics span customer experience management, risk and compliance management, sales and marketing optimization, and competitive intelligence, with customer experience management being the leading segment due to the growing focus on enhancing customer satisfaction and loyalty. End-use sectors include BFSI, retail, healthcare, telecommunications, and government, with BFSI leading the market due to the high demand for fraud detection, risk management, and compliance monitoring. Geographically, North America and Europe are the largest markets for speech analytics, driven by high adoption of AI-driven technologies and customer-centric strategies, while Asia-Pacific is expected to witness rapid growth due to increasing digital transformation and rising consumer expectations.

What Are the Key Drivers of Growth in the Speech Analytics Market?
The growth in the speech analytics market is driven by several factors, including rising demand for customer experience management, technological advancements in natural language processing (NLP), AI, and machine learning, and the increasing focus on enhancing call center efficiency, agent performance, and customer retention. The need to provide real-time, actionable insights into customer interactions, sentiment, and behavior is driving the demand for speech analytics solutions across various sectors. Technological innovations in cloud-based, multi-channel, and omni-channel platforms, coupled with advancements in sentiment analysis, emotion detection, and conversational AI, are enhancing the capabilities, scalability, and marketability of speech analytics, supporting market growth. The expansion of speech analytics applications in compliance monitoring, risk management, fraud detection, sales, and marketing optimization, along with the growing emphasis on personalization, predictive analytics, and proactive customer engagement, is creating new opportunities for market players. Additionally, the focus on developing integrated, automated, and scalable speech analytics solutions for diverse environments is further propelling the growth of the speech analytics market.

SCOPE OF STUDY:

The report analyzes the Speech Analytics market in terms of units by the following Segments, and Geographic Regions/Countries:

Segments:
Component (Solutions, Services); Deployment (Cloud, On-Premise); Application (Customer Experience Management, Competitive Intelligence, Risk & Compliance Management, Call Monitoring, Sales Performance Management, Agent Performance Monitoring, Other Applications); End-Use (BFSI, IT & Telecom, Retail & eCommerce, Travel & Hospitality, Healthcare & Life Sciences, Energy & Utilities, Government & Defense, Other End-Uses)

Geographic Regions/Countries:
World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; and Rest of Europe); Asia-Pacific; Rest of World.

Select Competitors (Total 49 Featured) -

• Almawave S.r.l.
• Avaya, Inc.
• Calabrio, Inc.
• CallMiner, Inc.
• Clarabridge, Inc.
• Genesys
• Hewlett Packard Enterprise Development LP (HPE)
• NICE Systems Ltd.
• Verint Systems, Inc.
• Voci Technologies, Inc.
• ZOOM International A.S.

TARIFF IMPACT FACTOR

Our new release incorporates impact of tariffs on geographical markets as we predict a shift in competitiveness of companies based on HQ country, manufacturing base, exports and imports (finished goods and OEM). This intricate and multifaceted market reality will impact competitors by artificially increasing the COGS, reducing profitability, reconfiguring supply chains, amongst other micro and macro market dynamics.

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APRIL 2025: NEGOTIATION PHASE

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