Shared Services

Shared Services

Global Shared Services Market to Reach US$165.2 Billion by 2030

The global market for Shared Services estimated at US$56.5 Billion in the year 2023, is expected to reach US$165.2 Billion by 2030, growing at a CAGR of 16.6% over the analysis period 2023-2030. Finance & Accounting End-Use, one of the segments analyzed in the report, is expected to record a 14.1% CAGR and reach US$42.2 Billion by the end of the analysis period. Growth in the Information Technology End-Use segment is estimated at 17.3% CAGR over the analysis period.

The U.S. Market is Estimated at US$15.2 Billion While China is Forecast to Grow at 15.5% CAGR

The Shared Services market in the U.S. is estimated at US$15.2 Billion in the year 2023. China, the world`s second largest economy, is forecast to reach a projected market size of US$24.9 Billion by the year 2030 trailing a CAGR of 15.5% over the analysis period 2023-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 14.5% and 14.3% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 12.0% CAGR.

Global Shared Services Market - Key Trends and Drivers Summarized

Why Are Shared Services Becoming Critical for Modern Enterprises?
Shared services are becoming increasingly critical for modern enterprises as they offer a centralized approach to managing and delivering key business functions, such as finance, human resources, IT, procurement, and customer support. By consolidating these functions into shared services centers (SSCs) or global business services (GBS) models, organizations can achieve significant cost savings, process standardization, and operational efficiency. The rising need for agility, scalability, and digital transformation in a competitive business environment is driving the adoption of shared services across various industries, including BFSI, healthcare, manufacturing, retail, and telecom. Shared services models are also enabling organizations to focus on their core competencies while outsourcing non-core activities to specialized service providers.

How Are Technological Advancements and Digital Transformation Shaping the Shared Services Market?
Technological advancements and digital transformation are significantly shaping the shared services market by enhancing process automation, data analytics, and service delivery. The integration of robotic process automation (RPA), artificial intelligence (AI), and machine learning is enabling shared services centers to automate repetitive tasks, reduce errors, and accelerate turnaround times, driving greater efficiency and productivity. The use of cloud-based platforms, data analytics, and business intelligence tools is providing real-time insights into performance metrics, enabling data-driven decision-making and continuous improvement. Additionally, the shift towards agile, flexible, and outcome-based shared services models is allowing organizations to adapt to changing business needs, customer expectations, and regulatory requirements. The focus on enhancing customer experience, service quality, and knowledge management is also driving the evolution of next-generation shared services.

Which Market Segments Are Leading the Adoption of Shared Services?
Functions covered by shared services include finance and accounting, IT, SCM, human resources, procurement, customer service, and legal, with finance and accounting being the largest segment due to the high demand for standardized and automated financial processes. Applications of shared services span digital transformation, cloud migration, cybersecurity, and business continuity, with digital transformation being the leading application due to the need for agility, innovation, and cost optimization. End-users include large enterprises, small and medium enterprises (SMEs), and public sector organizations, with large enterprises being the primary adopters due to their complex business processes and global presence. Asia-Pacific is emerging as a high-growth region driven by the growing business process outsourcing (BPO) industry and digital economy.

What Are the Key Drivers of Growth in the Shared Services Market?
The growth in the shared services market is driven by several factors, including the increasing need for cost optimization, operational efficiency, and digital transformation, advancements in automation, artificial intelligence (AI), and robotic process automation (RPA), and the rising adoption of shared services models in finance, HR, IT, and procurement. The development of shared services centers with enhanced process standardization, service quality, and customer experience is driving market adoption among large enterprises, SMEs, and public sector organizations. The focus on enhancing data security, change management, and cultural integration in shared services is expanding the market reach among global business services (GBS) and multi-function shared services centers. The growing use of shared services for analytics, business intelligence, and decision support, coupled with the demand for agile, flexible, and outcome-based models, is creating new opportunities for market growth. Additionally, the increasing investments in R&D for cognitive automation, machine learning, and predictive analytics in shared services are further supporting market expansion.

Select Competitors (Total 32 Featured) -

• 3sHealth
• ActiveOps
• AEON IBS Co., Ltd.
• Avalon Software Services
• B2Finance
• B2X Care Solutions GmbH
• Beehive Solutions
• Berkley Technology Services
• Best Practice Group plc
• BSMA Europe

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