Cloud Communication Platform

Cloud Communication Platform

Global Cloud Communication Platform Market to Reach $28.5 Billion by 2030
The global market for Cloud Communication Platform estimated at US$6 Billion in the year 2023, is expected to reach US$28.5 Billion by 2030, growing at a CAGR of 21.6% over the period 2023-2030. Unified Communication & Collaboration (UCC / UCaaS), one of the segments analyzed in the report, is expected to record 23.9% CAGR and reach US$17.4 Billion by the end of the analysis period. Growth in the Interactive Voice Response (IVR) segment is estimated at 19.8% CAGR for the next 8-year period.

The U.S. Market is Estimated at $1.8 Billion, While China is Forecast to Grow at 20.5% CAGR
The Cloud Communication Platform market in the U.S. is estimated at US$1.8 Billion in the year 2023. China, the world`s second largest economy, is forecast to reach a projected market size of US$4.7 Billion by the year 2030 trailing a CAGR of 20.5% over the analysis period 2023 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 19.8% and 18.1% respectively over the 2023-2030 period. Within Europe, Germany is forecast to grow at approximately 14.4% CAGR.

What to Expect the Global Economy in 2024
Edgy geopolitics, and economic instability caused by monetary policy tightening and ensuing higher interest rates will create a tumultuous landscape for 2024. Several factors will continue to exert pressure on the path to recovery including hostilities in the Middle East and increasingly common climate disasters. Among the risks, several positives are also taking shape such as growing signs of disinflation and easing of anxiety over stubborn inflation, supply chain normalization and price moderation despite volatility in energy costs. Elections across several G21 jurisdictions, notably in India and the United States, will have potential ramifications for capital flows and investment strategies. While India emerges as a compelling destination in the global investment landscape, U.S, based tech firms will continue to dominate, fueled by a dynamic ecosystem of talent and capital. Tech opportunities in Silicon Valley and beyond remain attractive for investors seeking high-growth prospects supported largely by a resilient albeit slowing domestic economy and conducive regulatory environment. Europe will continue to battle tight monetary policy and recession risks with U.K. having the most challenging outlook and running the greatest risk of recession in 2024. China remains a wild card with hope for growth in the country underpinned by government spending and improvements in consumer spending. The volatile environment will offer both opportunities and challenges for investors and businesses alike. Embracing volatility as a catalyst for growth together with agility and strategic foresight in navigating investment decisions will remain important for survival.

Select Competitors (Total 92 Featured) -
  • x, Inc.
  • Avaya, Inc.
  • Callfire, Inc.
  • Cisco Systems, Inc.
  • Nexmo, Inc.
  • Plivo Inc.
  • Telestax, Inc.
  • Twillo, Inc.
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I. METHODOLOGY
II. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
Influencer Market Insights
World Market Trajectories
Effective Communication Fosters Business Agility
Cloud Communications are Redefining the Business Processes
Cloud Communication Platforms Pave Way for Smooth Digital Transformation
APIs Indispensable in Data Communication
Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)
Cloud Communication Platform - Global Key Competitors Percentage Market Share in 2022 (E)
Global Economic Update
Product Overview
Cloud Communications
Major Use Cases of Cloud Communications
Cloud Communication Platform
Cloud Communication Platform Solutions
Unified Communication and Collaboration (UCC/UCaaS)
Web Real-Time Communication (WebRTC)
Interactive Voice Response (IVR)
Application Programming Interface (API)
Reporting and Analytics
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
Explosion of Enterprise Mobility Drives the Evolution of Cloud Communication Platforms
Robust Penetration of BYOD Spurs Growth Opportunities
Advent of Web Real Time Communication to Invigorate Market Growth
5G to Turbo Charge Cloud Communication Services
Expanding BPO Sector to Boost Adoption of Cloud Communication Platforms
Integration of Cloud Communication Platforms by Large Enterprises with Global Footprint Spurs Market Growth
Small Businesses Leverage VoIP to Gain Competitive Edge
Time to Overcome Aging Phone System and Overloaded IT Issues
Major Factors Driving Growth
Convergence of IoT and UC Technologies
Installed Base of Internet of Things (IoT) Connected Devices Worldwide in Billion from the Years 2018 through 2022
Flourishing E-Commerce Industry Bolsters Market Growth
Other Key Trends Influencing Cloud Communication
UCaaS and SD-WAN Duo to Overpower Enterprise Challenges
Major Challenges Hindering Growth of Cloud Communication Platforms
Major Challenges of VoIP
Key Issues in Unified Communications
API Challenges
Major Cloud Communication Platforms for Businesses
Key Cloud Communication Platforms Software
4. GLOBAL MARKET PERSPECTIVE
TABLE 1: World Cloud Communication Platform Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
TABLE 2: World Recent Past, Current & Future Analysis for Cloud Communication Platform by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
TABLE 3: World 7-Year Perspective for Cloud Communication Platform by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2024 & 2030
TABLE 4: World Recent Past, Current & Future Analysis for Unified Communication & Collaboration (UCC / UCaaS) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
TABLE 5: World 7-Year Perspective for Unified Communication & Collaboration (UCC / UCaaS) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
TABLE 6: World Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
TABLE 7: World 7-Year Perspective for Interactive Voice Response (IVR) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
TABLE 8: World Recent Past, Current & Future Analysis for Reporting & Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
TABLE 9: World 7-Year Perspective for Reporting & Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
TABLE 10: World Recent Past, Current & Future Analysis for Web Real-Time Communication (WebRTC) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
TABLE 11: World 7-Year Perspective for Web Real-Time Communication (WebRTC) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
TABLE 12: World Recent Past, Current & Future Analysis for Voice Over Internet Protocol (VoIP) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
TABLE 13: World 7-Year Perspective for Voice Over Internet Protocol (VoIP) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
TABLE 14: World Recent Past, Current & Future Analysis for Application Programming Interface (API) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
TABLE 15: World 7-Year Perspective for Application Programming Interface (API) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
III. MARKET ANALYSIS
UNITED STATES
Cloud Communication Platform Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2024 (E)
TABLE 16: USA Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
TABLE 17: USA 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2024 & 2030
CANADA
TABLE 18: Canada Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
TABLE 19: Canada 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2024 & 2030
JAPAN
Cloud Communication Platform Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2024 (E)
TABLE 20: Japan Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
TABLE 21: Japan 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2024 & 2030
CHINA
Cloud Communication Platform Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2024 (E)
TABLE 22: China Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
TABLE 23: China 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2024 & 2030
EUROPE
Cloud Communication Platform Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2024 (E)
TABLE 24: Europe Recent Past, Current & Future Analysis for Cloud Communication Platform by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
TABLE 25: Europe 7-Year Perspective for Cloud Communication Platform by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2024 & 2030
TABLE 26: Europe Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
TABLE 27: Europe 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2024 & 2030
FRANCE
Cloud Communication Platform Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2024 (E)
TABLE 28: France Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
TABLE 29: France 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2024 & 2030
GERMANY
Cloud Communication Platform Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2024 (E)
TABLE 30: Germany Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
TABLE 31: Germany 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2024 & 2030
ITALY
TABLE 32: Italy Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
TABLE 33: Italy 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2024 & 2030
UNITED KINGDOM
Cloud Communication Platform Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2024 (E)
TABLE 34: UK Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
TABLE 35: UK 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2024 & 2030
REST OF EUROPE
TABLE 36: Rest of Europe Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
TABLE 37: Rest of Europe 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2024 & 2030
ASIA-PACIFIC
Cloud Communication Platform Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2024 (E)
TABLE 38: Asia-Pacific Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
TABLE 39: Asia-Pacific 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2024 & 2030
REST OF WORLD
TABLE 40: Rest of World Recent Past, Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
TABLE 41: Rest of World 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC / UCaaS), Interactive Voice Response (IVR), Reporting & Analytics, Web Real-Time Communication (WebRTC), Voice Over Internet Protocol (VoIP) and Application Programming Interface (API) for the Years 2024 & 2030
IV. COMPETITION

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