Field Service Management Market

Best Price Guarantee	Length	Publisher	Published Date	SKU
from $5,000	325 Pages	Future Market Insights	March, 2022	FMARI17202763

Best Price Guarantee
Price	from $5,000
Length	325 Pages
Publisher	Future Market Insights
Published Date	March, 2022
SKU	FMARI17202763

Field Service Management Market

A recent market study published by Future Market Insights on the market offers global industry analysis for 2014-2021 & opportunity assessment for 2022–2032. The study offers a comprehensive assessment of the more important market dynamics.

After conducting thorough research on the historical and current growth parameters of the Field Service Management Market, the growth prospects of the market are obtained with maximum precision.

Market Segmentation

The Field Service Management Market is segmented in detail to cover every aspect of the market and present complete market intelligence to readers.

By Organization Size

Field Service Management for SMEs
Field Service Management for Large Enterprises
By Vertical

Field Service Management for Telecom
Field Service Management for IT and ITES
Field Service Management for Healthcare and Life Sciences
Field Service Management for Manufacturing
Field Service Management for Construction and Real Estate
Field Service Management for Transportation and Logistics
Field Service Management for Energy Utilities
Field Service Management for Oil and Gas
Field Service Management for Other Verticals
By Deployment

On-Premises Field Service Management
Cloud Field Service Management
By Component

Field Service Management Solutions
Schedule
Dispatch, and Route Optimization
Customer Management
Work Order Management
Inventory Management
Service Contract Management
Reporting and Analytics
Field Service Management Services
Integration and Implementation Services
Training and Support Services
Consulting Services
By Region

North America
Latin America
Europe
Asia Pacific
Middle East and Africa (MEA)
Report Chapters

Chapter 01 – Executive Summary

The executive summary of the Field Service Management Market includes the market proprietary wheel of fortune, demand-side and supply-side trends, opportunity assessment, and recommendations on the Field Service Management Market.

Chapter 02 – Market Overview

Readers can find the detailed segmentation and definition of the Field Service Management Market in this chapter, which will help them understand basic information about the Field Service Management Market. This section also highlights the inclusions and exclusions, which help the reader, understand the scope of the Field Service Management Market report.

Chapter 03 – Market Background

The associated industry assessment of the Field Service Management Market is carried out in this section. The macroeconomic factors affecting the growth of the Field Service Management Market are provided in this section and the impact of these macroeconomic indicators on the Field Service Management Market is analyzed. The processing overview and technological advancements in the Field Service Management Market are also provided.

Chapter 04 – Field Service Management Market Value Chain

Profit margins at each level of the Field Service Management Market are analyzed and readers can find detailed information on top importers and exporters as well as the value chain of the Field Service Management Market.

Chapter 05 – Market Dynamics

The drivers and restraints impacting the growth of the Field Service Management Market are explained in this chapter. Opportunities and ongoing trends in the Field Service Management Market are also comprehensively discussed.

Chapter 06 – Field Service Management Market - Pricing Analysis

This chapter includes global as well as regional pricing analysis by Vertical type. The pricing influencing factors are also explained in this chapter. The readers can understand the manufacturer level, distributor level as well as retail level pricing analysis for 2022 and 2032.

Chapter 07 – Field Service Management Market Demand Analysis and Forecast 2022-2032

This chapter includes a detailed analysis of the historical Field Service Management Market (2014-2021), along with an opportunity analysis for the forecast period (2022-2032). Readers can also find the absolute $ opportunity for the current year (2022) and incremental opportunity for the forecast period (2022-2032).

Chapter 08 – Global Field Service Management Market Analysis (2014-2021) & Opportunity Assessment (2022-2032), By Organization Size

Based on the Organization Size, the Field Service Management Market is segmented into SMEs, Large Enterprises. In this chapter, readers can find information about key trends and developments in the Field Service Management Market and market attractive analysis based on the Organization Size.

Chapter 09 – Global Field Service Management Market Analysis (2014-2021) & Opportunity Assessment (2022-2032), By Vertical

Based on the Vertical, the Field Service Management Market is segmented into Telecom, IT and Ites, Healthcare and Life Sciences, Manufacturing, Construction and Real Estate, Transportation and Logistics, Energy Utilities, Oil and Gas, Other verticals. In this chapter, readers can find information about key trends and developments in the Field Service Management Market and market attractive analysis based on the Vertical.

Chapter 10 – Global Field Service Management Market Analysis (2014-2021) & Opportunity Assessment (2022-2032), By Deployment

Based on the Deployment, the Field Service Management Market is segmented into On-Premises, Cloud. In this chapter, readers can find information about key trends and developments in the Field Service Management Market and market attractive analysis based on Deployment.

Chapter 11 – Global Field Service Management Market Analysis (2014-2021) & Opportunity Assessment (2022-2032), By Component

Based on Component, the Field Service Management Market is segmented into Solution, Services. In this chapter, readers can find information about key trends and developments in the Field Service Management Market and market attractive analysis based on the Component.

Chapter 12 – Global Field Service Management Market Analysis (2014-2021) & Opportunity Assessment (2022-2032), By Region

This chapter explains how the Field Service Management Market will grow across various geographic regions, such as North America, Latin America, Western Europe, Eastern Europe, Southeast Asia & Pacific, China, India, Japan and the Middle East & Africa (MEA).

Chapter 13 – North America Field Service Management Market Analysis 2014-2021 & Opportunity Assessment 2022-2032

This chapter includes detailed analysis of the growth of the North America Field Service Management Market along with the country-wise assessment including the U.S. and Canada. Readers can also find regional trends and market growth based on Organization Size, Vertical, Deployment, Component, and country of Field Service Management in North America.

Chapter 14 – Latin America Field Service Management Market Analysis 2014-2021 & Opportunity Assessment 2022-2032

Readers can find detailed information about factors such as, pricing analysis, and regional trends that are impacting the growth of the Latin America Field Service Management Market. This chapter also includes the growth prospects of the Field Service Management Market in leading LATAM countries such as Brazil, Mexico, and rest of the Latin America region.

Chapter 15 – Eastern Europe Field Service Management Market Analysis 2014-2021 & Forecast 2022-2032

This chapter includes a detailed analysis of the growth of the Eastern Europe Field Service Management Market, along with a country-wise assessment that includes Poland, Czech Republic and Rest of Eastern Europe. Readers can also find the pricing analysis, regional trends, and market growth based on countries in Eastern Europe.

Chapter 16 – Western Europe Field Service Management Market Analysis 2014-2021 & Forecast 2022-2032

This chapter includes a detailed analysis of the growth of the Western Europe Field Service Management Market, along with a country-wise assessment that includes the U.K., France, Germany and Rest of Western Europe. Readers can also find the pricing analysis, regional trends, and market growth based on countries in Western Europe.

Chapter 17 – APEJ Field Service Management Market Analysis 2014-2021 & Opportunity Assessment 2022-2032

Readers can find thorough information about the growth parameters of the APEJ Field Service Management Market during the period 2022-2032.

Chapter 18 – Japan Field Service Management Market Analysis 2014-2021 & Opportunity Assessment 2022-2032

Readers can find important factors that can make a huge impact on the growth of the Field Service Management Market in Japan based on the market segmentation, during the forecast period. This chapter provides the overview of drivers, restraints, and trends in the Japan Field Service Management Market.

Chapter 19 – MEA Field Service Management Market Analysis 2014-2021 & Opportunity Assessment 2022-2032

This chapter provides information on how the Field Service Management Market will grow in the major countries in MEA region, such as GCC Countries, South Africa and Rest of MEA during the period 2022-2032.

Chapter 20 – Competition Landscape, Company Share and Company Profiles

In this chapter, readers can find a comprehensive list of all the leading stakeholders in the Field Service Management Market along with detailed information about each company, including company overview, revenue shares, strategic overview, and recent company developments.

Chapter 21 – Assumptions and Acronyms

This chapter includes a list of acronyms and assumptions that provide a base to the information and statistics included in the report.

Chapter 22 – Research Methodology

This chapter helps readers to understand the research methodology followed to obtain various conclusions, important qualitative information, and quantitative information about the Field Service Management Market.

1. Executive Summary: 1.1. Global Market Outlook; 1.2. Summary of Statistics; 1.3. Key Market Characteristics & Attributes; 1.4. Fact.MR Analysis and Recommendations
2. Market Overview: 2.1. Market Coverage; 2.2. Market Definition
3. Market Risks and Trends Assessment: 3.1. Risk Assessment; 3.1.1. COVID-19 Crisis and Impact on Field Service Management; 3.1.2. COVID-19 Impact Benchmark with Previous Crisis; 3.1.3. Impact on Market Value (US$ Mn); 3.1.4. Assessment by Key Countries; 3.1.5. Assessment by Key Market Segments; 3.1.6. Action Points and Recommendation for Suppliers; 3.2. Key Trends Impacting the Market; 3.3. Formulation and Product Development Trends
4. Market Background: 4.1. Field Service Management Market, by Key Countries; 4.2. Field Service Management Market Opportunity Assessment (US$ Mn); 4.2.1. Total Available Market; 4.2.2. Serviceable Addressable Market; 4.2.3. Serviceable Obtainable Market; 4.3. Market Scenario Forecast; 4.3.1. Demand in optimistic Scenario; 4.3.2. Demand in Likely Scenario; 4.3.3. Demand in Conservative Scenario; 4.4. Investment Feasibility Analysis; 4.4.1. Investment in Established Markets; 4.4.1.1. In Short Term; 4.4.1.2. In Long Term; 4.4.2. Investment in Emerging Markets; 4.4.2.1. In Short Term; 4.4.2.2. In Long Term; 4.5. Forecast Factors - Relevance & Impact; 4.5.1. Top Companies Historical Growth; 4.5.2. Growth in Automation, By Country; 4.5.3. Field Service Management Adoption Rate, By Country; 4.6. Market Dynamics; 4.6.1. Market Driving Factors and Impact Assessment; 4.6.2. Prominent Market Challenges and Impact Assessment; 4.6.3. Field Service Management Market Opportunities; 4.6.4. Prominent Trends in the Global Market & Their Impact Assessment
5. Key Success Factors: 5.1. Manufacturers’ Focus on Low Penetration High Growth Markets; 5.2. Banking on with Segments High Incremental Opportunity; 5.3. Peer Benchmarking
6. Global Field Service Management Market Demand Analysis 2015-2021 and Forecast, 2022-2032: 6.1. Historical Market Analysis, 2015-2021; 6.2. Current and Future Market Projections, 2022-2032; 6.3. Y-o-Y Growth Trend Analysis
7. Global Field Service Management Market Value Analysis 2015-2021 and Forecast, 2022-2032: 7.1. Historical Market Value (US$ Mn) Analysis, 2015-2021; 7.2. Current and Future Market Value (US$ Mn) Projections, 2022-2032; 7.2.1. Y-o-Y Growth Trend Analysis; 7.2.2. Absolute $ Opportunity Analysis
8. Global Field Service Management Market Analysis 2015-2021 and Forecast 2022-2032, By Organization Size: 8.1. Introduction / Key Findings; 8.2. Historical Market Size (US$ Mn) Analysis By Organization Size, 2015-2021; 8.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Organization Size, 2022-2032; 8.3.1. SMEs; 8.3.2. Large Enterprises; 8.4. Market Attractiveness Analysis By Organization Size
9. Global Field Service Management Market Analysis 2015-2021 and Forecast 2022-2032, By Vertical: 9.1. Introduction / Key Findings; 9.2. Historical Market Size (US$ Mn) Analysis By Vertical, 2015-2021; 9.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Vertical, 2022-2032; 9.3.1. Telecom; 9.3.2. IT and IteS; 9.3.3. Healthcare and Life Sciences; 9.3.4. Manufacturing; 9.3.5. Construction and Real Estate; 9.3.6. Transportation and Logistics; 9.3.7. Energy and Utilities; 9.3.8. Oil and Gas; 9.3.9. Other Verticals (BFSI and Retail); 9.4. Market Attractiveness Analysis By Vertical
10. Global Field Service Management Market Analysis 2015-2021 and Forecast 2022-2032, By Deployment Type: 10.1. Introduction / Key Findings; 10.2. Historical Market Size (US$ Mn) Analysis By Deployment Type, 2015-2021; 10.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Deployment Type, 2022-2032; 10.3.1. On-premises; 10.3.2. Cloud; 10.4. Market Attractiveness Analysis By Deployment Type
11. Global Field Service Management Market Analysis 2015-2021 and Forecast 2022-2032, By Component: 11.1. Introduction / Key Findings; 11.2. Historical Market Size (US$ Mn) Analysis By Component, 2015-2021; 11.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Component, 2022-2032; 11.3.1. Solution; 11.3.1.1. Schedule, Dispatch, and Route Optimization; 11.3.1.2. Customer Management; 11.3.1.3. Work Order Management; 11.3.1.4. Inventory Management; 11.3.1.5. Service Contract Management; 11.3.1.6. Reporting and Analytics; 11.3.1.7. Other Solutions (Billing, Invoicing, Tracking and Performance Management); 11.3.2. Services; 11.3.2.1. Integration and Implementation Services; 11.3.2.2. Training and Support Services; 11.3.2.3. Consulting Services; 11.4. Market Attractiveness Analysis By Component
12. Global Field Service Management Market Analysis 2015-2021 and Forecast 2022-2032, By Region: 12.1. Introduction; 12.2. Historical Market Size (US$ Mn) Analysis By Region, 2015-2021; 12.3. Current Market Size (US$ Mn) & Analysis and Forecast By Region, 2022-2032; 12.3.1. North America; 12.3.2. Latin America; 12.3.3. Europe; 12.3.4. Asia Pacific; 12.3.5. Middle East and Africa (MEA); 12.4. Market Attractiveness Analysis By Region
13. North America Field Service Management Market Analysis 2015-2021 and Forecast 2022-2032: 13.1. Introduction; 13.2. Pricing Analysis; 13.3. Historical Market Value (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021; 13.4. Market Value (US$ Mn) & Forecast By Market Taxonomy, 2022-2032; 13.4.1. By Country; 13.4.1.1. U.S.; 13.4.1.2. Canada; 13.4.1.3. Rest of North America; 13.4.2. By Organization Size; 13.4.3. By Vertical; 13.4.4. By Component; 13.4.5. By Deployment Type; 13.5. Market Attractiveness Analysis; 13.5.1. By Country; 13.5.2. By Organization Size; 13.5.3. By Vertical; 13.5.4. By Component; 13.5.5. By Deployment Type
14. Latin America Field Service Management Market Analysis 2015-2021 and Forecast 2022-2032: 14.1. Introduction; 14.2. Pricing Analysis; 14.3. Historical Market Value (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021; 14.4. Market Value (US$ Mn) & Forecast By Market Taxonomy, 2022-2032; 14.4.1. By Country; 14.4.1.1. Brazil; 14.4.1.2. Mexico; 14.4.1.3. Rest of Latin America; 14.4.2. By Organization Size; 14.4.3. By Vertical; 14.4.4. By Component; 14.4.5. By Deployment Type; 14.5. Market Attractiveness Analysis; 14.5.1. By Country; 14.5.2. By Organization Size; 14.5.3. By Vertical; 14.5.4. By Component; 14.5.5. By Deployment Type
15. Europe Field Service Management Market Analysis 2015-2021 and Forecast 2022-2032: 15.1. Introduction; 15.2. Pricing Analysis; 15.3. Historical Market Value (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021; 15.4. Market Value (US$ Mn) & Forecast By Market Taxonomy, 2022-2032; 15.4.1. By Country; 15.4.1.1. Germany; 15.4.1.2. France; 15.4.1.3. U.K.; 15.4.1.4. Italy; 15.4.1.5. Benelux; 15.4.1.6. Nordic Countries; 15.4.1.7. Rest of Europe; 15.4.2. By Organization Size; 15.4.3. By Vertical; 15.4.4. By Component; 15.4.5. By Deployment Type; 15.5. Market Attractiveness Analysis; 15.5.1. By Country; 15.5.2. By Organization Size; 15.5.3. By Vertical; 15.5.4. By Component; 15.5.5. By Deployment Type
16. Asia Pacific Field Service Management Market Analysis 2015-2021 and Forecast 2022-2032: 16.1. Introduction; 16.2. Pricing Analysis; 16.3. Historical Market Value (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021; 16.4. Market Value (US$ Mn) & Forecast By Market Taxonomy, 2022-2032; 16.4.1. By Country; 16.4.1.1. China; 16.4.1.2. Japan; 16.4.1.3. South Korea; 16.4.1.4. Rest of Asia Pacific; 16.4.2. By Organization Size; 16.4.3. By Vertical; 16.4.4. By Component; 16.4.5. By Deployment Type; 16.5. Market Attractiveness Analysis; 16.5.1. By Country; 16.5.2. By Organization Size; 16.5.3. By Vertical; 16.5.4. By Component; 16.5.5. By Deployment Type
17. Middle East and Africa Field Service Management Market Analysis 2015-2021 and Forecast 2022-2032: 17.1. Introduction; 17.2. Pricing Analysis; 17.3. Historical Market Value (US$ Mn) Trend Analysis By Market Taxonomy, 2015-2021; 17.4. Market Value (US$ Mn) & Forecast By Market Taxonomy, 2022-2032; 17.4.1. By Country; 17.4.1.1. GCC Countries; 17.4.1.2. South Africa; 17.4.1.3. Turkey; 17.4.1.4. Rest of Middle East and Africa; 17.4.2. By Organization Size; 17.4.3. By Vertical; 17.4.4. By Component; 17.4.5. By Deployment Type; 17.5. Market Attractiveness Analysis; 17.5.1. By Country; 17.5.2. By Organization Size; 17.5.3. By Vertical; 17.5.4. By Component; 17.5.5. By Deployment Type
18. Key Countries Field Service Management Market Analysis 2015-2021 and Forecast 2022-2032: 18.1. Introduction; 18.1.1. Market Value Proportion Analysis, By Key Countries; 18.1.2. Global Vs. Country Growth Comparison; 18.2. US Field Service Management Market Analysis; 18.2.1. Value Proportion Analysis by Market Taxonomy; 18.2.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032; 18.2.2.1. By Organization Size; 18.2.2.2. By Vertical; 18.2.2.3. By Component; 18.2.2.4. By Deployment Type; 18.3. Canada Field Service Management Market Analysis; 18.3.1. Value Proportion Analysis by Market Taxonomy; 18.3.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032; 18.3.2.1. By Organization Size; 18.3.2.2. By Vertical; 18.3.2.3. By Component; 18.3.2.4. By Deployment Type; 18.4. Mexico Field Service Management Market Analysis; 18.4.1. Value Proportion Analysis by Market Taxonomy; 18.4.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032; 18.4.2.1. By Organization Size; 18.4.2.2. By Vertical; 18.4.2.3. By Component; 18.4.2.4. By Deployment Type; 18.5. Brazil Field Service Management Market Analysis; 18.5.1. Value Proportion Analysis by Market Taxonomy; 18.5.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032; 18.5.2.1. By Organization Size; 18.5.2.2. By Vertical; 18.5.2.3. By Component; 18.5.2.4. By Deployment Type; 18.6. Germany Field Service Management Market Analysis; 18.6.1. Value Proportion Analysis by Market Taxonomy; 18.6.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032; 18.6.2.1. By Organization Size; 18.6.2.2. By Vertical; 18.6.2.3. By Component; 18.6.2.4. By Deployment Type; 18.7. France Field Service Management Market Analysis; 18.7.1. Value Proportion Analysis by Market Taxonomy; 18.7.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032; 18.7.2.1. By Organization Size; 18.7.2.2. By Vertical; 18.7.2.3. By Component; 18.7.2.4. By Deployment Type; 18.8. Italy Field Service Management Market Analysis; 18.8.1. Value Proportion Analysis by Market Taxonomy; 18.8.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032; 18.8.2.1. By Organization Size; 18.8.2.2. By Vertical; 18.8.2.3. By Component; 18.8.2.4. By Deployment Type; 18.9. BENELUX Field Service Management Market Analysis; 18.9.1. Value Proportion Analysis by Market Taxonomy; 18.9.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032; 18.9.2.1. By Organization Size; 18.9.2.2. By Vertical; 18.9.2.3. By Component; 18.9.2.4. By Deployment Type; 18.10. UK Field Service Management Market Analysis; 18.10.1. Value Proportion Analysis by Market Taxonomy; 18.10.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032; 18.10.2.1. By Organization Size; 18.10.2.2. By Vertical; 18.10.2.3. By Component; 18.10.2.4. By Deployment Type; 18.11. Nordic Countries Field Service Management Market Analysis; 18.11.1. Value Proportion Analysis by Market Taxonomy; 18.11.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032; 18.11.2.1. By Organization Size; 18.11.2.2. By Vertical; 18.11.2.3. By Component; 18.11.2.4. By Deployment Type; 18.12. China Field Service Management Market Analysis; 18.12.1. Value Proportion Analysis by Market Taxonomy; 18.12.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032; 18.12.2.1. By Organization Size; 18.12.2.2. By Vertical; 18.12.2.3. By Component; 18.12.2.4. By Deployment Type; 18.13. Japan Field Service Management Market Analysis; 18.13.1. Value Proportion Analysis by Market Taxonomy; 18.13.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032; 18.13.2.1. By Organization Size; 18.13.2.2. By Vertical; 18.13.2.3. By Component; 18.13.2.4. By Deployment Type; 18.14. South Korea Field Service Management Market Analysis; 18.14.1. Value Proportion Analysis by Market Taxonomy; 18.14.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032; 18.14.2.1. By Organization Size; 18.14.2.2. By Vertical; 18.14.2.3. By Component; 18.14.2.4. By Deployment Type; 18.15. GCC Countries Field Service Management Market Analysis; 18.15.1. Value Proportion Analysis by Market Taxonomy; 18.15.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032; 18.15.2.1. By Organization Size; 18.15.2.2. By Vertical; 18.15.2.3. By Component; 18.15.2.4. By Deployment Type; 18.16. South Africa Field Service Management Market Analysis; 18.16.1. Value Proportion Analysis by Market Taxonomy; 18.16.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032; 18.16.2.1. By Organization Size; 18.16.2.2. By Vertical; 18.16.2.3. By Component; 18.16.2.4. By Deployment Type; 18.17. Turkey Field Service Management Market Analysis; 18.17.1. Value Proportion Analysis by Market Taxonomy; 18.17.2. Value Analysis and Forecast by Market Taxonomy, 2015-2032; 18.17.2.1. By Organization Size; 18.17.2.2. By Vertical; 18.17.2.3. By Component; 18.17.2.4. By Deployment Type; 18.17.3. Competition Landscape and Player Concentration in the Country
19. Market Structure Analysis: 19.1. Market Analysis by Tier of Companies; 19.2. Market Concentration; 19.3. Market Share Analysis of Top Players; 19.4. Market Presence Analysis; 19.4.1. By Regional footprint of Players; 19.4.2. Product footprint by Players
20. Competition Analysis: 20.1. Competition Dashboard; 20.2. Competition Benchmarking; 20.3. Competition Deep Dive; 20.3.1. ORACLE; 20.3.1.1. Overview; 20.3.1.2. Product Portfolio; 20.3.1.3. Sales Footprint; 20.3.1.4. Strategy Overview; 20.3.2. MICROSOFT; 20.3.3. SALESFORCE; 20.3.4. SERVICEMAX; 20.3.5. SAP SE; 20.3.6. TRIMBLE; 20.3.7. COMARCH; 20.3.8. SERVICEPOWER; 20.3.9. OVERIT; 20.3.10. FIELDAWARE
21. Assumptions and Acronyms Used
22. Research Methodology