Business Process Outsourcing (BPO) Market Analysis by Services (Finance & Accounting, Human Resources, Knowledge Process Outsourcing, Procurement & Supply Chain, Customer Services), by End Use, by Region - Global Forecast 2022-2032

Business Process Outsourcing (BPO) Market Analysis by Services (Finance & Accounting, Human Resources, Knowledge Process Outsourcing, Procurement & Supply Chain, Customer Services), by End Use, by Region - Global Forecast 2022-2032

Business Process Outsourcing Market- Scope of Report
A recent study by Fact.MR on the business process outsourcing market offers a 10-year forecast for 2021 to 2031. The study analyzes crucial trends that are currently determining the growth of the market. This report explicates on vital dynamics, such as the drivers, restraints, and opportunities for key market players along with key stakeholders as well as emerging players associated with offering business process outsourcing.

The study also provides the dynamics responsible for influencing the future status of the business process outsourcing market over the forecast period. A detailed assessment of value chain analysis, business execution, and supply chain analysis across regional markets has been covered in the report.

A list of prominent companies operating in the business process outsourcing market, along with their product portfolios, key strategies and SWOT analysis, enhances the reliability of this comprehensive research study.

Report Summary
The study offers comprehensive analysis on diverse features, including production capacities, demand, product developments, revenue generation, and sales of business process outsourcing across the globe.

A comprehensive estimate on the market has been provided through an optimistic as well as a conservative scenario, taking into account the sales of business process outsourcing during the forecast period. Price point comparison by region with global average price is also considered in the study.

Analysis on Market Size Evaluation
The market has been analyzed for each segment in terms of volume (‘000 Units) and value (US$ Mn).

Estimates at global and regional levels for business process outsourcing are available in terms of “US$ Mn” for value and in “‘000 Units” for volume. A Y-o-Y growth contrast on prominent market segments, along with market attractiveness evaluation, has been incorporated in the report. Furthermore, absolute dollar opportunity analysis of all the segments adds prominence to the report. Absolute dollar opportunity plays a crucial role in assessing the level of opportunity that a manufacturer/distributor can look to achieve, along with identifying potential resources, considering the sales and distribution perspective in the global business process outsourcing market.

Inspected Assessment on Regional Segments
Key sections have been elaborated in the report, which have helped deliver projections on regional markets. These chapters include regional macros (political, economic, and business environment outlook), which are expected to have a momentous influence on the growth of the business process outsourcing market during the forecast period.

Country-specific valuation on demand for business process outsourcing has been offered for each region, along with market scope estimates and forecasts, price index, and impact analysis of the dynamics of prominence in regions and countries. For all regional markets, Y-o-Y growth estimates have also been incorporated in the report.

Detailed breakup in terms of value & volume for emerging countries has also been included in the report.

In-depth Analysis on Competition
The report sheds light on leading providers of business process outsourcing services, along with their detailed profiles. Essential and up-to-date data related to market performers who are principally engaged in offering business process outsourcing has been brought with the help of a detailed dashboard view. Market share analysis and comparison of prominent players provided in the report permits report readers to take preemptive steps in advancing their businesses.

Company profiles have been included in the report, which include essentials such as product portfolios and key strategies, along with all-inclusive SWOT analysis on each player. Company presence is mapped and presented through a matrix for all the prominent players, thus providing readers with actionable insights, which helps in thoughtfully presenting the market status, and predicting the competition level in the business process outsourcing domain.


1. Global Business Process Outsourcing Market - Executive Summary
1.1. Summary Of Key Findings
1.2. Summary Of Key Statistics
1.3. Key Market Characteristics & Attributes
1.4. Opportunity Assessment
1.5. Fact.MR Analysis And Recommendations
2. Global Business Process Outsourcing Market Overview
2.1. Market Coverage / Taxonomy
2.2. Market Definition / Scope / Limitations
3. Key Market Trends
3.1. Key Trends Impacting The Market
3.2. Mega Trends
4. Market Background
4.1. Global IT Sector Outlook, 2022
4.2. Evolution of Business Process Management
4.3. Manpower Requirement, by key Countries, 2022
4.3.1. Healthcare
4.3.2. Financial services
4.3.3. Consumer products and services
4.3.4. Logistics and transportation
4.3.5. Business products and services
4.3.6. Government services
4.3.7. Real estate
4.4. Availability of Skilled Labor by Countries
4.5. Labor Cost (US$) by Key Countries
4.6. Global BPO industry Evolution Timeline
4.7. BPO vs KPO Industry Growth in key Countries
4.8. Key Revenue Industry Clusters – Average Annual Expenditure on Outsourcing
4.9. Knowledge Process Outsourcing Business Models in Key Countries
4.10. Investment Feasibility Matrix (For Business Process Outsourcing Business)
4.11. Recent Industry Developments
4.12. Market White Space Assessment And Opportunity Analysis
4.13. Porter’s Five Forces Analysis
4.14. Macro-Economic And Forecast Factors
4.14.1. Global GDP Growth Outlook
4.14.2. Global Urbanization Outlook
4.14.3. Global Industrialization Outlook
4.14.4. Manufacturing Sector GVA
4.14.5. Consumer Demographics
4.14.6. Producer and Consumer Price Index
4.14.7. Global Unemployment Rate Outlook
4.14.8. Others
4.15. Value Chain Analysis
4.15.1. List Of Key Market Manufacturers
4.15.2. List Of Key Channel Partners
4.15.3. Profitability Margins
4.16. Market Dynamics
4.16.1. Drivers
4.16.2. Industry Challenges
4.16.3. Opportunities
5. Global Business Process Outsourcing Market Size (US$ Mn) Analysis And Forecast, 2017-2032
5.1. Historical Market Value (US$ Mn) Analysis, 2017-2021
5.2. Current And Future Market Value (US$ Mn) Forecast, 2022-2032
5.3. Y-O-Y Growth Trend Analysis
6. Global Business Process Outsourcing Pricing Point Analysis
6.1. Global Business Process Outsourcing Market Pricing Analysis, By Region
6.2. Global Business Process Outsourcing Market Pricing Analysis, By Service
6.3. Cost Structure Analysis
6.4. Pricing Evolution Till 2032
6.5. Factors Influencing Pricing
7. Global Business Process Outsourcing Market Value Analysis And Forecast 2017-2032
7.1. Global Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By Service
7.1.1. Finance & Accounting
7.1.2. Human Resources
7.1.3. Knowledge Process Outsourcing
7.1.4. Procurement & Supply Chain
7.1.5. Customer Services
7.1.6. Others
7.2. Global Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By End Use
7.2.1. Banking, Financial Services, and Insurance (BFSI)
7.2.2. Manufacturing
7.2.3. IT & Telecommunication
7.2.4. Retail
7.2.5. Others (travel and transportation, government, education, construction, and utilities)
7.3. Global Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By Region
7.3.1. North America
7.3.2. Latin America
7.3.3. Europe
7.3.4. East Asia
7.3.5. South Asia & Oceania
7.3.6. MEA
8. North America Business Process Outsourcing Market Value Analysis And Forecast 2017-2032
8.1. North America Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By Country
8.1.1. US
8.1.2. Canada
8.2. North America Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By Service
8.2.1. Finance & Accounting
8.2.2. Human Resources
8.2.3. Knowledge Process Outsourcing
8.2.4. Procurement & Supply Chain
8.2.5. Customer Services
8.2.6. Others
8.3. North America Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By End Use
8.3.1. Banking, Financial Services, and Insurance (BFSI)
8.3.2. Manufacturing
8.3.3. IT & Telecommunication
8.3.4. Retail
8.3.5. Others (travel and transportation, government, education, construction, and utilities)
9. Latin America Business Process Outsourcing Market Value Analysis And Forecast 2017-2032
9.1. Latin America Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By Country
9.1.1. Brazil
9.1.2. Mexico
9.1.3. Argentina
9.1.4. Rest Of Latin America
9.2. Latin America Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By Service
9.2.1. Finance & Accounting
9.2.2. Human Resources
9.2.3. Knowledge Process Outsourcing
9.2.4. Procurement & Supply Chain
9.2.5. Customer Services
9.2.6. Others
9.3. Latin America Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By End Use
9.3.1. Banking, Financial Services, and Insurance (BFSI)
9.3.2. Manufacturing
9.3.3. IT & Telecommunication
9.3.4. Retail
9.3.5. Others (travel and transportation, government, education, construction, and utilities)
10. Europe Business Process Outsourcing Market Value Analysis And Forecast 2017-2032
10.1. Europe Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By Country
10.1.1. Germany
10.1.2. Italy
10.1.3. France
10.1.4. U.K.
10.1.5. Spain
10.1.6. BENELUX
10.1.7. Russia
10.1.8. Rest Of Europe
10.2. Europe Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By Service
10.2.1. Finance & Accounting
10.2.2. Human Resources
10.2.3. Knowledge Process Outsourcing
10.2.4. Procurement & Supply Chain
10.2.5. Customer Services
10.2.6. Others)
10.3. Europe Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By End Use
10.3.1. Banking, Financial Services, and Insurance (BFSI)
10.3.2. Manufacturing
10.3.3. IT & Telecommunication
10.3.4. Retail
10.3.5. Others (travel and transportation, government, education, construction, and utilities)
11. East Asia Business Process Outsourcing Market Value Analysis And Forecast 2017-2032
11.1. East Asia Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By Country
11.1.1. China
11.1.2. Japan
11.1.3. South Korea
11.2. East Asia Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By Service
11.2.1. Finance & Accounting
11.2.2. Human Resources
11.2.3. Knowledge Process Outsourcing
11.2.4. Procurement & Supply Chain
11.2.5. Customer Services
11.2.6. Others
11.3. East Asia Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By End Use
11.3.1. Banking, Financial Services, and Insurance (BFSI)
11.3.2. Manufacturing
11.3.3. IT & Telecommunication
11.3.4. Retail
11.3.5. Others (travel and transportation, government, education, construction, and utilities)
12. South Asia & Oceania Business Process Outsourcing Market Value Analysis And Forecast 2017-2032
12.1. South Asia & Oceania Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By Country
12.1.1. India
12.1.2. Thailand
12.1.3. Indonesia
12.1.4. Malaysia
12.1.5. Australia & New Zealand
12.1.6. Rest Of SAO
12.2. South Asia & Oceania Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By Service
12.2.1. Finance & Accounting
12.2.2. Human Resources
12.2.3. Knowledge Process Outsourcing
12.2.4. Procurement & Supply Chain
12.2.5. Customer Services
12.2.6. Others
12.3. South Asia & Oceania Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By End Use
12.3.1. Banking, Financial Services, and Insurance (BFSI)
12.3.2. Manufacturing
12.3.3. IT & Telecommunication
12.3.4. Retail
12.3.5. Others (travel and transportation, government, education, construction, and utilities)
13. Middle East & Africa Business Process Outsourcing Market Value Analysis And Forecast 2017-2032
13.1. Middle East & Africa Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By Country
13.1.1. GCC Countries
13.1.2. Turkey
13.1.3. South Africa
13.1.4. Egypt
13.1.5. Rest Of MEA
13.2. Middle East & Africa Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By Service
13.2.1. Finance & Accounting
13.2.2. Human Resources
13.2.3. Knowledge Process Outsourcing
13.2.4. Procurement & Supply Chain
13.2.5. Customer Services
13.2.6. Others
13.3. Middle East & Africa Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By End Use
13.3.1. Banking, Financial Services, and Insurance (BFSI)
13.3.2. Manufacturing
13.3.3. IT & Telecommunication
13.3.4. Retail
13.3.5. Others (travel and transportation, government, education, construction, and utilities)
14. Global Business Process Outsourcing Market –Emerging Countries Analysis
14.1. Market Proportion Analysis, By Key Countries
14.2. Global Vs. Country Growth Comparison
14.3. China Market Value Analysis And Forecast
14.3.1. China Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By Service
14.3.1.1. Finance & Accounting
14.3.1.2. Human Resources
14.3.1.3. Knowledge Process Outsourcing
14.3.1.4. Procurement & Supply Chain
14.3.1.5. Customer Services
14.3.1.6. Others
14.3.2. China Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By End Use
14.3.2.1. Banking, Financial Services, and Insurance (BFSI)
14.3.2.2. Manufacturing
14.3.2.3. IT & Telecommunication
14.3.2.4. Retail
14.3.2.5. Others (travel and transportation, government, education, construction, and utilities)
14.4. India Market Value Analysis And Forecast
14.4.1. India Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By Service
14.4.1.1. Finance & Accounting
14.4.1.2. Human Resources
14.4.1.3. Knowledge Process Outsourcing
14.4.1.4. Procurement & Supply Chain
14.4.1.5. Customer Services
14.4.1.6. Others
14.4.2. India Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By End Use
14.4.2.1. Banking, Financial Services, and Insurance (BFSI)
14.4.2.2. Manufacturing
14.4.2.3. IT & Telecommunication
14.4.2.4. Retail
14.4.2.5. Others (travel and transportation, government, education, construction, and utilities)
14.5. Mexico Market Value Analysis And Forecast
14.5.1. Mexico Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By Service
14.5.1.1. Finance & Accounting
14.5.1.2. Human Resources
14.5.1.3. Knowledge Process Outsourcing
14.5.1.4. Procurement & Supply Chain
14.5.1.5. Customer Services
14.5.1.6. Others
14.5.2. Mexico Business Process Outsourcing Market Value Analysis 2017-2021 And Forecast 2022-2032, By End Use
14.5.2.1. Banking, Financial Services, and Insurance (BFSI)
14.5.2.2. Manufacturing
14.5.2.3. IT & Telecommunication
14.5.2.4. Retail
14.5.2.5. Others (travel and transportation, government, education, construction, and utilities)
15. Country Analysis - Business Process Outsourcing Market Analysis 2017-2021 And Forecast 2022-2032
15.1. US Business Process Outsourcing Market
15.1.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.1.1.1. By Service
15.1.1.2. By End Use
15.2. Canada Business Process Outsourcing Market
15.2.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.2.1.1. By Service
15.2.1.2. By End Use
15.3. Brazil Business Process Outsourcing Market
15.3.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.3.1.1. By Service
15.3.1.2. By End Use
15.4. Argentina Business Process Outsourcing Market
15.4.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.4.1.1. By Service
15.4.1.2. By End Use
15.5. Germany Business Process Outsourcing Market
15.5.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.5.1.1. By Service
15.5.1.2. By End Use
15.6. France Business Process Outsourcing Market
15.6.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.6.1.1. By Service
15.6.1.2. By End Use
15.7. Italy Business Process Outsourcing Market
15.7.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.7.1.1. By Service
15.7.1.2. By End Use
15.8. Spain Business Process Outsourcing Market
15.8.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.8.1.1. By Service
15.8.1.2. By End Use
15.9. U.K. Business Process Outsourcing Market
15.9.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.9.1.1. By Service
15.9.1.2. By End Use
15.10. BENELUX Business Process Outsourcing Market
15.10.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.10.1.1. By Service
15.10.1.2. By End Use
15.11. Russia Business Process Outsourcing Market
15.11.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.11.1.1. By Service
15.11.1.2. By End Use
15.12. Japan Business Process Outsourcing Market
15.12.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.12.1.1. By Service
15.12.1.2. By End Use
15.13. South Korea Business Process Outsourcing Market
15.13.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.13.1.1. By Service
15.13.1.2. By End Use
15.14. Thailand Business Process Outsourcing Market
15.14.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.14.1.1. By Service
15.14.1.2. By End Use
15.15. Indonesia Business Process Outsourcing Market
15.15.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.15.1.1. By Service
15.15.1.2. By End Use
15.16. Malaysia Business Process Outsourcing Market
15.16.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.16.1.1. By Service
15.16.1.2. By End Use
15.17. Australia & New Zealand Business Process Outsourcing Market
15.17.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.17.1.1. By Service
15.17.1.2. By End Use
15.18. GCC Countries Business Process Outsourcing Market
15.18.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.18.1.1. By Service
15.18.1.2. By End Use
15.19. Egypt Business Process Outsourcing Market
15.19.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.19.1.1. By Service
15.19.1.2. By End Use
15.20. South Africa Business Process Outsourcing Market
15.20.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.20.1.1. By Service
15.20.1.2. By End Use
15.21. Turkey Business Process Outsourcing Market
15.21.1. Market Value (US$ Mn) Analysis And Forecast By Market Taxonomy
15.21.1.1. By Service
15.21.1.2. By End Use
16. Competitive Assessment
16.1. Global Business Process Outsourcing Market Structure
16.2. Global Business Process Outsourcing Market Competition - A Dashboard View
16.3. Global Business Process Outsourcing Market Company Share Analysis
16.4. Global Business Process Outsourcing Competitor Market Footprint Matrix
16.5. Key Participants Market Presence (Intensity Mapping) By Region
17. Company Profiles
17.1. Accenture
17.1.1. Overview
17.1.2. Service Portfolio
17.1.3. Profitability By Market Segments (Service/Region)
17.1.4. Sales Footprint
17.1.5. Strategy Overview
17.2. IBM
17.2.1. Overview
17.2.2. Service Portfolio
17.2.3. Profitability By Market Segments (Service/Region)
17.2.4. Sales Footprint
17.2.5. Strategy Overview
17.3. Cognizant
17.3.1. Overview
17.3.2. Service Portfolio
17.3.3. Profitability By Market Segments (Service/Region)
17.3.4. Sales Footprint
17.3.5. Strategy Overview
17.4. Concentrix
17.4.1. Overview
17.4.2. Service Portfolio
17.4.3. Profitability By Market Segments (Service/Region)
17.4.4. Sales Footprint
17.4.5. Strategy Overview
17.5. Wipro
17.5.1. Overview
17.5.2. Service Portfolio
17.5.3. Profitability By Market Segments (Service/Region)
17.5.4. Sales Footprint
17.5.5. Strategy Overview
17.6. Genpact
17.6.1. Overview
17.6.2. Service Portfolio
17.6.3. Profitability By Market Segments (Service/Region)
17.6.4. Sales Footprint
17.6.5. Strategy Overview
17.7. ADP
17.7.1. Overview
17.7.2. Service Portfolio
17.7.3. Profitability By Market Segments (Service/Region)
17.7.4. Sales Footprint
17.7.5. Strategy Overview
17.8. EXL Service
17.8.1. Overview
17.8.2. Service Portfolio
17.8.3. Profitability By Market Segments (Service/Region)
17.8.4. Sales Footprint
17.8.5. Strategy Overview
17.9. Invensis
17.9.1. Overview
17.9.2. Service Portfolio
17.9.3. Profitability By Market Segments (Service/Region)
17.9.4. Sales Footprint
17.9.5. Strategy Overview
17.10. SunTec India
17.10.1. Overview
17.10.2. Service Portfolio
17.10.3. Profitability By Market Segments (Service/Region)
17.10.4. Sales Footprint
17.10.5. Strategy Overview
17.11. Intetics
17.11.1. Overview
17.11.2. Service Portfolio
17.11.3. Profitability By Market Segments (Service/Region)
17.11.4. Sales Footprint
17.11.5. Strategy Overview
17.12. Unity Communications
17.12.1. Overview
17.12.2. Service Portfolio
17.12.3. Profitability By Market Segments (Service/Region)
17.12.4. Sales Footprint
17.12.5. Strategy Overview
17.13. Helpware
17.13.1. Overview
17.13.2. Service Portfolio
17.13.3. Profitability By Market Segments (Service/Region)
17.13.4. Sales Footprint
17.13.5. Strategy Overview
17.14. Plaxonic Technologies
17.14.1. Overview
17.14.2. Service Portfolio
17.14.3. Profitability By Market Segments (Service/Region)
17.14.4. Sales Footprint
17.14.5. Strategy Overview
17.15. Octopus Tech
17.15.1. Overview
17.15.2. Service Portfolio
17.15.3. Profitability By Market Segments (Service/Region)
17.15.4. Sales Footprint
17.15.5. Strategy Overview
18. Fact.MR Research Methodology
19. Disclaimer & Contact Information

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