Voice of the Enterprise Security Customer-Security Services

Voice of the Enterprise Security Customer-Security Services


A Survey of Enterprise End Users Who Influence Cybersecurity Budgets, Focused on Security Services

This report presents a comprehensive analysis of the worldwide cybersecurity services landscape, encompassing the security posture of organizations, cybersecurity responsibilities within organizations, factors influencing the choice of cybersecurity solutions, and projected procurement trends into 2023.

Based on a global survey conducted across six industry verticals, this study offers valuable insights into cybersecurity practices and strategies employed by organizations in the United States, Brazil, Japan, Australia, France, Germany, and the United Kingdom. The report assesses the current security posture of European organizations, identifying their main concerns and vulnerabilities in safeguarding digital assets and how security services providers can play a role. It sheds light on the roles and responsibilities assigned to cybersecurity professionals, revealing insights into outsourcing and resource allocation for cybersecurity measures. Additionally, the study analyses the factors that influence the selection of cybersecurity solutions by organizations worldwide. It explores anticipated shifts in spending patterns, emerging technologies, and market dynamics that will shape organizations' procurement decisions in the region, enabling stakeholders to align their strategies accordingly.

This report is a resource for cybersecurity vendors, service providers, and other stakeholders seeking to comprehend the global cybersecurity services landscape and seize emerging opportunities.


  • Voice of the Enterprise Security Services Customer
    • Research Objectives and Methodology
    • Key Findings
    • In-house and Outsourcing Trends
    • Drivers for a Cybersecurity Strategy
    • Budget and Return on Investment
    • Risk and Cost of a Breach
    • Cyberattack Impact Perception
    • Cyberattack Impact Perception by Region
    • The Role of Providers in Cybersecurity
    • Security Service Solutions in Use
    • Net Promoter Score
    • Summary
  • Appendix
    • Growth Opportunities Fuel the Growth Pipeline Engine™
    • Why is it Increasingly Difficult to Grow?
    • The Strategic Imperative 8™

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