2024 UCC Buyers’ Perspective
Digital Technology Investment Plans are Strong Amid Trying Macro Conditions
As the pandemic fades there are questions about the sustainability of remote and hybrid work, how to modify office real estate to support remote work and better employee engagement. IT decision maker input in Frost & Sullivan's latest survey provides answers. Business leaders are confident that remote work is solidified as a norm, and that supporting remote-based workers is not the challenge that it once was. Evolving work styles have increased focus on the employee experience as a top of mind issue, particularly in the the fierce fight to attract and retain skilled workers.
Despite trying macro-economic and political conditions, the outlook is positive for continued adoption of unified communications and collaboration applications, endpoints and services. Solutions are proving their worth in today's business landscape as evidenced by optimistic IT decision maker input on their budgets and near term digital technology investment plans. Continued investments are likely to expand UCC technology deployments more broadly across and more deeply within end user organizations of all sizes, industries and regions.
- Research Objectives and Methodology
- Research Objectives
- Research Methodology
- Respondent Demographics
- Summary of Key Findings
- Key Findings
- IT/Telecom Department Challenges
- IT/Telecom Departments Non-technical Challenges: Total
- IT/Telecom Departments Technology Challenges: Total
- APAC IT/Telecom Department Challenges
- Europe IT/Telecom Department Challenges
- LATAM IT/Telecom Department Challenges
- North America IT/Telecom Department Challenges
- IT/Telecom Department Challenges Analysis by Organization Size
- UCC Adoption Status
- UCC Software Adoption is Advancing Steadily
- UCC Software Investment Plans Among Current Adopters
- UCC Device Adoption
- UCC Device Investment Plans Among Current Adopters
- UCC Solution Adoption Analysis
- Workspace and Work Style Evolution
- Current Remote Work Status
- Future Plans for Remote Work are Strong
- Future Remote Work Plans in APAC
- Future Remote Work Plans in Europe
- Future Remote Work Plans in LATAM
- Future Remote Work Plans in North America
- Remote Work Prompts Changes to Office Space
- APAC Changes to Office Space
- Europe Changes to Office Space
- LATAM Changes to Office Space
- North America Changes to Office Space
- Employee Satisfaction with Work Models
- Work Style and Workspace Analysis
- AI in the Spotlight
- AI Deployment Challenges
- AI Benefits
- Importance of AI-powered Communications Features
- AI Deployments Move Beyond Proof-of-Concept Stage
- AI Adoption and Investment Analysis
- UCC Solution Budgets
- Macro Conditions Impact on Investments
- Macro Conditions Impact on Investments in APAC
- Macro Conditions Impact on Investments in Europe
- Macro Conditions Impact on Investments in LATAM
- Macro Conditions Impact on Investments in North America
- Macro Conditions Impact on Investments by Organization Size
- Respondent Organization's Annual Revenue
- UCC Budgets are Healthy
- UCC Budget Expectations Align with Investment Plans
- UCC Budget Analysis
- UCC Solution Selection and Purchase Factors
- UCC Solution Investment Drivers
- UCC Solution Selection Factors: Total
- UCC Solution Selection Factors Ranked: Total
- Importance of a Fully Integrated UCaaS Solution by Region
- UCC Selection Factors: Providers
- UCC Selection Factors: Technology
- Preferred Channels to Source UCC Solutions
- Purchase Factor Analysis
- Appendix
- Growth Opportunities Fuel the Growth Pipeline Engine
- Why Is It Increasingly Difficult to Grow?
- The Strategic Imperative 8
- Next Steps
- Benefits and Impacts of Growth Opportunities
- Next Steps
- Take the Next Step
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