Trend Opportunity Profiles: Future of Retail

Trend Opportunity Profiles: Future of Retail

Frost & Sullivan’s Trend Opportunity Profiles are designed to help clients discover and prioritize the most consequential mid-to-long term trends transforming their business growth environment. To create each profile, Frost & Sullivan analyzes the trend opportunity across key industries, including aerospace and defense; health, wellness, and well-being; retail; information and communication technologies; supply chain and logistics; fast-moving consumer goods; security; energy and environment; business and financial services; mobility; industrial; and food and agriculture.

This edition of the Trend Opportunity Profiles series presents technology innovations in the retail environment that have the potential to transform the retail ecosystem. The specific opportunities emerging as future trend evolutions in advanced customer experience and convenience include cashierless checkouts, social commerce platforms, digital packaging, experimental stores, integrated same-day delivery, metaverse shopping platforms, mobile point-of-sale (MPoS) terminals, online-to-offline commerce, autonomous customer service agents, and total experience models.

Each trend’s mid-to-long term rating defines its future certainty and impact.