Overview of Original Equipment Manufacturer Battery Electric Vehicle Battery Aftersales Services

Overview of Original Equipment Manufacturer Battery Electric Vehicle Battery Aftersales Services

Electric vehicle (EV) battery aftersales are a key aspect of the EV customer journey, as they affect the vehicle’s performance, reliability, and lifespan. Original equipment manufacturers (OEMs) need to offer innovative and tailored solutions that address customer pain points and preferences, such as battery health monitoring, warranty extension, recycling, and reuse. By doing so, OEMs can differentiate themselves from competitors and build customer loyalty and trust. EV battery aftersales present both challenges and opportunities for OEMs and their channel partners in a fast-changing and competitive market.

This report provides a comprehensive analysis and benchmarking of the leading EV OEM’s battery aftersales strategies in North America and Europe, covering various aspects such as battery repair, maintenance and warranty, battery 4R, battery management system, battery remote diagnostics and prognostics, battery reverse logistics, and battery services for fleets.

This study also includes a brief analysis of the other notable EV OEMs and the potential downstream opportunities for value chain participants outside the OES channel. The report showcases best practices and case studies of standout partnerships and identifies avenues for OEMs to enhance their EV battery aftersales offerings. Finally, it also provides valuable insight and recommendations for OEMs and other stakeholders in the EV aftersales ecosystem to help them leverage the emerging trends and opportunities in this dynamic space. The base year is 2022, and the forecast period is from 2023 to 2030.