Investment Priorities for the Workplace and Video Conferencing
IT Buyers Reveal Hybrid Workplace Plans for 2023 and Beyond
Trends in 2023 indicate significant and steady progress on workplace transformation. Most business leaders are re-envisioning and reshaping their business culture, the physical workplace, and technology investments. This is leading to permanent shifts in the relevance of the physical office and the role of technology in the workplace.
The next phase of re-imagining hybrid work is not without complexities. As organizations globally tackle the challenges of return to office, building a modern workplace, and meeting new employee expectations, one thing is clear—hybrid work means different things to different organizations and will continue to have many variations.
Frost & Sullivan’s research team has been analyzing hybrid work practices and technologies that address the future of work. This workplace trends analysis report summarizes emerging hybrid work models, their impact on office space and meeting rooms, and their overall implications for businesses based on key IT decision-maker survey findings.
This report is complemented by additional IT decision-maker survey reports published by Frost & Sullivan in 2023.
This analysis presents findings related to workplace and video conferencing and is complemented by additional survey-based reports on unified communications-as-a-service (UCaaS), communications platform-as-a-service (CPaaS), frontline solutions, and various verticals.
RESEARCH HIGHLIGHTS
Frost & Sullivan’s 2023 information technology decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities:
Top IT challenges
Current unified communications and collaboration (UCC) technology adoption rates
UCC technology investment plans
UCC technology investment drivers
KEY FEATURES
The future workplace will be shaped for each organization by three key areas:
Focus on employee experience
Office modernization and reimagined workspaces
Flexible technology transformation
RESEARCH HIGHLIGHTS
Frost & Sullivan’s 2023 information technology decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities:
Top IT challenges
Current unified communications and collaboration (UCC) technology adoption rates
UCC technology investment plans
UCC technology investment drivers
Current and future support for evolving work styles
Current and future use of office real estate
Current and future UCC technology budgets
UCC technology purchasing preferences
- Research Objectives and Methodology
- Research Objectives
- Research Methodology
- Key Findings
- Introduction
- Key Findings
- Key Findings (continued)
- Key Findings (continued)
- Emerging Workplace Trends
- Hybrid Work and the Return To Office
- Emerging Work Models
- Current Work Model
- Guideline/Requirement on Number Of Days Working from Office for Hybrid Work Model
- Plans to Review the Current Work Model
- Shifting Workplace Plans
- Key Benefits of Hybrid/Remote Work
- Key Challenges of Hybrid/Remote Work
- Communications and Collaboration Investments
- Customers are Boosting Investments in Communications and Collaboration Tools
- Strong Focus on AI and ESG
- CX and EX Lead the Way
- Consolidation of Communication, Collaboration, IT Management & Support Tools
- Customers Show a Strong Preference for a Single UC Stack—Phone, Group Chat, and Meetings on a Unified Platform
- Importance of a Fully Integrated UCaaS Solution by Region
- Significant Technology Consolidation is Already in Place
- Customers Plan on Further Consolidation
- Video Conferencing Adoption Status
- Video Conferencing and Group Chat are Table Stakes for Hybrid Work
- Remote Work Leads to Greater Market Maturity
- Migration to Cloud Video Conferencing
- Video Extends to Contact Center and Frontline Workers
- Office Space and Video Conferencing Investments
- Remote Work Prompts Changes to Office Space
- Technologies Used in Meeting Rooms
- Top Selection Criteria for Room Video Conferencing Devices
- Key Capabilities for Room Video Conferencing Devices
- Importance of In-room Touch Controllers
- Importance of Room Scheduling Displays
- Importance of Smart Cameras
- Importance of Intelligent Audio
- Importance of Analytics
- Importance of Centralized Management
- Importance of Interoperability
- Appendix
- Growth Opportunities Fuel the Growth Pipeline Engine™
- Why is it Increasingly Difficult to Grow?
- The Strategic Imperative 8™
- Respondent Demographics for IT Decision-Makers Survey
- Respondent Demographics for Frost & Sullivan’s 2023 ITDM Survey
- Respondent Demographics for Frost & Sullivan’s 2023 ITDM Survey (continued)
- Respondent Demographics for Frost & Sullivan’s 2023 ITDM Survey (continued)
- Respondent Demographics for Frost & Sullivan’s 2023 ITDM Survey (continued)
- Respondent Demographics for the Remote Work Survey
- Organization Profile for the 2023 Remote Work Survey*—Industry Segment
- Organization Profile for the 2023 Remote Work Survey*—Size of Organization
- Respondent Profile for the 2023 Remote Work Survey*—Respondent Role
- List of Exhibits
- List of Exhibits (continued)
- Legal Disclaimer
Research Assistance
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