Global Virtual Autonomous Agents Growth Opportunities
With customers adapting to the post-pandemic normal and preferring to stay at home, brands across the globe are seeking solutions to meet the increased demand for online services. The relatively sudden and significant increase in eCommerce has made it challenging for companies to maintain a workforce for customer assistance. Brands are relying on technological advancements to counter the low availability of manpower in the face of an increasingly online customer base. Specifically, brands are turning to AI-powered virtual autonomous agents to help ease the customer journey.
As virtual autonomous agents are becoming more advanced, they are finding applications in the personal usage market by assisting users in day-to-day activities, ranging from simple tasks such as cleaning and gardening to complex ones such as planning their finances and investments.
This study takes an in-depth look at virtual autonomous agents, including their types, use cases, key drivers, and regional implications, and examines the growth opportunities emerging from this industry.
KEY ISSUES ADDRESSED
What are virtual autonomous agents? How will they evolve over the next 10 years?
What are the key drivers and industry implications for virtual autonomous agents?
Which enabling technologies are essential for the further development of virtual autonomous agents?
What key growth opportunities are emerging from the virtual autonomous agent market?
- Strategic Imperatives
- Why Is Growth Becoming Increasingly Difficult To Achieve?
- The Strategic Imperative 8™
- Our Mega Trend Universe—Overview
- Growth Opportunities Fuel the Growth Pipeline Engine™
- Growth Environment
- Our Mega Trend Universe—Virtual Autonomous Agents
- Key Findings
- Growth Opportunities Critical to Future Success
- Trend Opportunity Analysis
- Virtual Autonomous Agents—An Overview
- Virtual Autonomous Agents—Simple Reflex Agents
- Virtual Autonomous Agents—Goal-based Agents
- Virtual Autonomous Agents—Utility-based Agents
- Virtual Autonomous Agents—Learning Agents
- Agent-Human Collaboration
- Autonomous Agents—Enabling Technologies
- Virtual Autonomous Agents—Key Benefits
- Opportunity Attractiveness
- Evolution of Virtual Autonomous Agents
- Case Studies and Best Practices
- Ethics in Autonomous Agents
- Ethics in Virtual Autonomous Agents
- Future Visioning Scenarios
- 4 Distinct Future Scenarios
- Scenario 1—Technological Frustration
- Scenario 2—Sentient AI Agents
- Scenario 3—Regulatory Frustration
- Scenario 4—Mass Generalization
- Trend Opportunity—Regional Exposure
- Key Trend Opportunity Levers
- Trend Opportunity—Segment/Sectoral Implications
- Trend Opportunity Impact and Certainty Analysis
- Trend Opportunity Matrix—Trend Innovation Index
- Innovation Attractiveness Score
- Trend Opportunity Matrix—Trend Growth Index
- Growth Attractiveness Score
- BEETS Trends Implications
- Growth Opportunity Analysis
- Growth Opportunity 1—Autonomous Agents to Assess Emotions and Sentiments
- Growth Opportunity 2—Autonomous Agents for Real-time Marketing
- Growth Opportunity 3—Autonomous Customer Service Agents for Personalized Assistance
- Critical Success Factors for Growth
- Conclusion—The Way Forward
- Appendix
- Our Mega Trend Universe
- Next Steps
- Identifying Your Company's Growth Zone
- Your Next Steps
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