Frost Radar™: Enterprise Conversational AI in Healthcare, 2024

Frost Radar™: Enterprise Conversational AI in Healthcare, 2024

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

This Frost Radar™ benchmarks the companies and their solutions that allow healthcare payers and providers to create next-generation virtual assistants. Conversational AI is primarily used to streamline patient and provider processes and interactions across the care continuum—the pre-care, at-care, and post-care phases. Conversational AI solutions are a growing opportunity for healthcare organizations to improve clinician efficiency, operational and administrative efficiency, healthcare quality and outcomes, and patient and clinical worker satisfaction.

Healthcare consumerism trends will continue pushing payers and providers to implement solutions that improve patient satisfaction, which will bring them to voice AI solutions. During the next few years, providers will increasingly integrate conversational AI into their digital front door, amplifying the positive impact of data sharing. A key solution in the market must help payers and providers improve clinical and operational efficiency while increasing patient engagement and participation.

For this Frost Radar™ analysis, the market has been segmented into chatbots and voice. Chatbots include clinically intelligent and true AI chatbots that assist payers, providers, or patients in their interaction with the healthcare system. The voice segment includes automatic speech recognition with post-meeting human and natural language processing transcription and ambient real-time transcription.

Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™ considering their strengths and the opportunities that best fit those strengths.