Work-From-Home Consumer Insights
Work-from-home or remote work became a major trend at onset of the COVID-19 pandemic. While some workers, mostly in the knowledge economy, had already been working from a home office, many more shifted to remote work in March 2020. In some cases, these workers have stayed home, while others have since returned to the office on a full- or part-time basis.
Changes in where and how we work affect so many parts of the US economy, from obvious sectors like commercial real estate to how commuting or not changes where and how workers spend their money. Therefore, an investigation into consumer trends in this area can give insight to marketing and product development opportunities.
This report contains analysis and data-based discussions of work-from-home trends, including a look at COVID-19 pandemic concerns and wellness impacts, attitudes about work, demographic trends, and other consumer insights.
This report includes analysis, data, trends, and customized cross tabs using two survey resources:
- data from The Freedonia Group's proprietary national online survey conducted from February 2021, June 2021, August 2021, October-November 2021, November-December 2021, February 2022, and May 2022
- data from syndicated national consumer survey results from MRI-Simmons Spring 2012-2022 Reports
- Introduction
- COVID-19 Insights
- Most Still Consider the Pandemic a Health Threat Personally or to Family/Friends
- Table Coronavirus Health Concerns: “I am concerned about the…” 2020-2022,
- Table Figure 2-1. COVID-19 Statistics, March 2020-May 2022
- Health Threat Feelings by Location of Work
- Table Figure 2-2. “The Current Coronavirus Pandemic is a Health Threat to Me, Personally” by Area of Work, 2022
- Health Threat Feelings by Age Group
- Table Figure 2-3. “The Current Coronavirus Pandemic is a Health Threat to Me, Personally” by Age Group, 2022
- Concerns about COVID-19 Variants
- Concerns About Variants of COVID-19 are Significant
- Table Figure 2-4. Concerns about the Delta/Omicron Variant and Future Variants of COVID-19, 2021-2022
- Concern About Variants by Location of Work
- Table Figure 2-5. “I Am Concerned About the Health Threat of Omicron & Future Potential Variants of COVID-19” by Location of Work, 2022
- Concern About Variants by Age Group
- Table Figure 2-6. “I Am Concerned About the Health Threat of Omicron & Future Potential Variants of COVID-19” by Age Group, 2022
- Concerns About Variants of COVID-19 are Significant
- Negative Personal Effects of the Pandemic
- Negative Effects Reported in 2020 and 2021
- Table Coronavirus Concerns: “The coronavirus has negatively affected my…”, 2020-2021
- Continuing Mental and Physical Health Effects
- Table Changes in Mental and Physical Symptoms during the Pandemic, 2022
- Table “Please rate changes to how you currently feel in these areas (stress, tiredness, anxiety), compared to before the COVID-19 pandemic (before March 2020)”, 2022
- Table Figure 2-7. “Considering How My Stress Levels Are Compared to Before the COVID-19 Pandemic, I Feel…” by Gender & Age Group, 2022
- Table Figure 2-8. “Considering How My Anxiety Levels Are Compared to Before the COVID-19 Pandemic, I Feel…” by Gender & Age Group, 2022
- Table Figure 2-9. “Considering How Tired I Feel Compared to Before the COVID-19 Pandemic, I Feel…” by Gender & Age Group, 2022
- Table “Please rate changes to how you currently feel in these areas (energy levels, focus), compared to before the COVID-19 pandemic (before March 2020)”, 2022,
- Negative Effects Reported in 2020 and 2021
- Most Still Consider the Pandemic a Health Threat Personally or to Family/Friends
- Work-From-Home Trends
- More Than Half of Employees Are Set Up to Work From Home
- Table Figure 3-1. “Are You Set Up to Do Your Normal Work from Home?”, 2022,
- Differences Between Full-Time & Part-Time Employees
- Table Figure 3-2. “Are You Set Up to Do Your Normal Work from Home?”, 2022
- Differences by Location of Original Workplace
- Table Figure 3-3. “Are You Set Up to Do Your Normal Work from Home?”, 2022,
- Changes in Work-From-Home
- Table Figure 3-4. Insights into Changes in Work Location Routines, 2020 & 2022
- Remote Work Over Time
- Table Remote Work Trends, 2016-2022
- More Than Half of Employees Are Set Up to Work From Home
- Going Back To Offices
- In-Office Perks
- Table Figure 4-1. “High-Quality Employer-Provided Coffee Is an Important Workplace Perk”, 2022
- Return To Work Enticements
- Table Figure 4-2. “Great Coffee & Snacks Provided By My Company Would Make Me Want To Go Into The Office More Often”, 2022,
- Attitudes About Workplace Hygiene
- Table Figure 4-3. “I Am Concerned About Hygiene/Cleanliness in My Workplace”, 2022
- In-Office Perks
- Attitudes About Work
- Attitudes About Work Over Time
- Table Attitudes About Work, 2012-2022
- Attitudes by Generation
- Table Attitudes About Work by Generations, 2022
- Attitudes by Primary Work Location
- Table Attitudes About Work by Primary Workplace, 2022
- Attitudes About Work Over Time
- Appendix
- Related Studies
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