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Unified Communication as a Service (UCaaS) Market Size, Share, Growth and Global Industry Analysis By Type & Application, Regional Insights and Forecast to 2024-2032

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from $4,850 160 Pages Fortune Business Insights Pvt. Ltd. April, 2024 FOB18772846
Best Price Guarantee
Price from $4,850
Length 160 Pages
Publisher Fortune Business Insights Pvt. Ltd.
Published Date April, 2024
SKU FOB18772846

Unified Communication as a Service (UCaaS) Market Size, Share, Growth and Global Industry Analysis By Type & Application, Regional Insights and Forecast to 2024-2032



Growth Factors of Unified Communication As a Service Market


The Unified Communicatio As a Service market size was valued at USD 32.01 billion in 2023, and the market is now projected to grow from USD 36.33 billion in 2024 to USD 107.51 billion by 2032, exhibiting a CAGR of 14.5% during the forecast period of 2024-2032.

Pandemic bought downfall in the market. Companies shifted to remote working to ensure the safety of their employees and to curb the spread of COVID-19. As the people shifted to work from home, there was increase in the demand for various technologically advanced platform for collaboration as well as online communication.

Various organization decided to collaborate with tool which promoted remote working process as well as distributing workforce strategies. There was also increase in the usage of smart devices encouraging digitalization. Companies also decided to reduce their expenditure, to establish improved internal communication and to add effectiveness in their workplace, introduced the policy of bring your own device to their employees.

UCaas made the life of people easier while doing their work remotely by using features such as video conferencing, voice calling, sharing of files and screens, and instant messaging. It teamed up with collection of tools and communication for introducing these features. These features can be used irrespective of the time and location revamping the teamwork in the workplace.

Comprehensive Analysis of Unified Communication As a ServiceMarket

The market is divided into various segments. Based on component, it is classified into conferencing, unified messaging, telephony, and others(reorting and analytics). Based on delivery model, it is divided into hostel/cloud services and managed services. Based on enterprise type, it is divided into large, small and medium-sized enterprises. Lastly, based on vertical, it is divided into government and defense, BFSI, IT-Enabled services(ITeS), IT and telecommunications, retail and consumer goods, education, and others.

North America to hold largest unified communication as a service market share with respect to the rapid adoption of the trend BYOD bring your own devices and other technologically advanced communication services, to make their work easier.

Various prominent players in this market responsible for boosting the growth of the market share are RingCentral, Inc. (U.S.), ALE International(France), Sify Technologies, Ltd (India), Tata Communications, Ltd. (India), Verizon Communication, Inc (U.S.), Metaswitch Networks Ltd (U.K.), Mitel Netwroks Corporation (Canada) 8*8, Inc. (U.S.), Zoom Video Communications, Inc.(U.S.), and Vonage Holdings Corp. (U.S.).

In July 2023, A voice solution united with microsoft teams, smartflo unified communication as a service, a cloud-based solutions for business was launched by Tata Tele Business Services.

Attribute Details

Study Period 2019-2032

Base Year 2023

Estimated Year 2024

Forecast Period 2024-2032

Historical Period 2019-2022

Unit Value (USD billion)

Growth Rate CAGR of 14.5% from 2024 to 2032

Segmentation By Component

Telephony

Unified Messaging

Collaboration Platforms

Conferencing

Others (Reporting and Analytics)

By Delivery Model

Managed Services

Hosted/Cloud Services

By Enterprise Type

Small & Medium-sized Enterprises (SMEs)

Large Enterprises

By Vertical

BFSI

IT and Telecommunications

IT-enabled Services (ITeS)

Education

Retail and Consumer Goods

Government and Defense

Healthcare

Others (Media and Entertainment, Manufacturing)

By Region

North America (Component, Delivery Model, Enterprise Type, Vertical, and Country)

-U.S. (By Vertical)

-Canada (By Vertical)

Europe (Component, Delivery Model, Enterprise Type, Vertical, and Country)

-U.K. (By Vertical)

-Germany (By Vertical)

-France (By Vertical)

-Italy (By Vertical)

-Spain (By Vertical)

-Rest of Europe

Asia Pacific (Component, Delivery Model, Enterprise Type, Vertical, and Country)

-China (By Vertical)

-Japan (By Vertical)

-India (By Vertical)

-Australia (By Vertical)

-Southeast Asia (By Vertical)

-Rest of Asia Pacific

Middle East & Africa (Component, Delivery Model, Enterprise Type, Vertical, and Country)

-GCC (By Vertical)

-South Africa (By Vertical)

-Rest of the Middle East & Africa

Latin America (Component, Delivery Model, Enterprise Type, Vertical, and Country)

-Brazil (By Vertical)

-Mexico (By Vertical)

-Argentina (By Vertical)

-Rest of Latin America


1. Introduction
1.1. Definition, By Segment
1.2. Research Methodology/Approach
1.3. Data Sources
2. Executive Summary
3. Market Dynamics
3.1. Macro and Micro Economic Indicators
3.2. Drivers, Restraints, Opportunities and Trends
4. Competition Landscape
4.1. Business Strategies Adopted by Key Players
4.2. Consolidated SWOT Analysis of Key Players
4.3. Global Unified Communication as a Service (UCaaS) Key Players Market Share/Ranking, 2023
5. Global Unified Communication as a Service (UCaaS) Market Size Estimates and Forecasts, By Segments, 2019-2032
5.1. Key Findings
5.2. By Component (USD)
5.2.1. Telephony
5.2.2. Unified Messaging
5.2.3. Collaboration Platforms
5.2.4. Conferencing
5.2.5. Others (Reporting and Analytics, etc.)
5.3. By Delivery Model (USD)
5.3.1. Managed Services
5.3.2. Hosted/Cloud Services
5.4. By Enterprise Type (USD)
5.4.1. Small and Medium-sized Enterprises (SMEs)
5.4.2. Large Enterprises
5.5. By Vertical (USD)
5.5.1. BFSI
5.5.2. IT and Telecommunications
5.5.3. IT-enabled Services (ITeS)
5.5.4. Education
5.5.5. Retail and Consumer Goods
5.5.6. Government and Defense
5.5.7. Healthcare
5.5.8. Others (Media and Entertainment, Manufacturing, Etc.)
5.6. By Region (USD)
5.6.1. North America
5.6.2. Europe
5.6.3. Asia Pacific
5.6.4. Middle East & Africa
5.6.5. Latin America
6. North America Unified Communication as a Service (UCaaS) Market Size Estimates and Forecasts, By Segments, 2019-2032
6.1. Key Findings
6.2. By Component (USD)
6.2.1. Telephony
6.2.2. Unified Messaging
6.2.3. Collaboration Platforms
6.2.4. Conferencing
6.2.5. Others
6.3. By Delivery Model (USD)
6.3.1. Managed Services
6.3.2. Hosted/Cloud Services
6.4. By Enterprise Type (USD)
6.4.1. Small and Medium-sized Enterprises (SMEs)
6.4.2. Large Enterprises
6.5. By Vertical (USD)
6.5.1. BFSI
6.5.2. IT and Telecommunications
6.5.3. IT-enabled Services (ITeS)
6.5.4. Education
6.5.5. Retail and Consumer Goods
6.5.6. Government and Defense
6.5.7. Healthcare
6.5.8. Others
6.6. By Country (USD)
6.6.1. U.S.
6.6.1.1. By Vertical
6.6.2. Canada
6.6.2.1. By Vertical
7. Europe Unified Communication as a Service (UCaaS) Market Size Estimates and Forecasts, By Segments, 2019-2032
7.1. Key Findings
7.2. By Component (USD)
7.2.1. Telephony
7.2.2. Unified Messaging
7.2.3. Collaboration Platforms
7.2.4. Conferencing
7.2.5. Others
7.3. By Delivery Model (USD)
7.3.1. Managed Services
7.3.2. Hosted/Cloud Services
7.4. By Enterprise Type (USD)
7.4.1. Small and Medium-sized Enterprises (SMEs)
7.4.2. Large Enterprises
7.5. By Vertical (USD)
7.5.1. BFSI
7.5.2. IT and Telecommunications
7.5.3. IT-enabled Services (ITeS)
7.5.4. Education
7.5.5. Retail and Consumer Goods
7.5.6. Government and Defense
7.5.7. Healthcare
7.5.8. Others
7.6. By Country (USD)
7.6.1. U.K.
7.6.1.1. By Vertical
7.6.2. Germany
7.6.2.1. By Vertical
7.6.3. France
7.6.3.1. By Vertical
7.6.4. Italy
7.6.4.1. By Vertical
7.6.5. Spain
7.6.5.1. By Vertical
7.6.6. Rest of Europe
8. Asia Pacific Unified Communication as a Service (UCaaS) Market Size Estimates and Forecasts, By Segments, 2019-2032
8.1. Key Findings
8.2. By Component (USD)
8.2.1. Telephony
8.2.2. Unified Messaging
8.2.3. Collaboration Platforms
8.2.4. Conferencing
8.2.5. Others
8.3. By Delivery Model (USD)
8.3.1. Managed Services
8.3.2. Hosted/Cloud Services
8.4. By Enterprise Type (USD)
8.4.1. Small and Medium-sized Enterprises (SMEs)
8.4.2. Large Enterprises
8.5. By Vertical (USD)
8.5.1. BFSI
8.5.2. IT and Telecommunications
8.5.3. IT-enabled Services (ITeS)
8.5.4. Education
8.5.5. Retail and Consumer Goods
8.5.6. Government and Defense
8.5.7. Healthcare
8.5.8. Others
8.6. By Country (USD)
8.6.1. China
8.6.1.1. By Vertical
8.6.2. Japan
8.6.2.1. By Vertical
8.6.3. India
8.6.3.1. By Vertical
8.6.4. Australia
8.6.4.1. By Vertical
8.6.5. Southeast Asia
8.6.5.1. By Vertical
8.6.6. Rest of Asia Pacific
9. Middle East & Africa Unified Communication as a Service (UCaaS) Market Size Estimates and Forecasts, By Segments, 2019-2032
9.1. Key Findings
9.2. By Component (USD)
9.2.1. Telephony
9.2.2. Unified Messaging
9.2.3. Collaboration Platforms
9.2.4. Conferencing
9.2.5. Others
9.3. By Delivery Model (USD)
9.3.1. Managed Services
9.3.2. Hosted/Cloud Services
9.4. By Enterprise Type (USD)
9.4.1. Small and Medium-sized Enterprises (SMEs)
9.4.2. Large Enterprises
9.5. By Vertical (USD)
9.5.1. BFSI
9.5.2. IT and Telecommunications
9.5.3. IT-enabled Services (ITeS)
9.5.4. Education
9.5.5. Retail and Consumer Goods
9.5.6. Government and Defense
9.5.7. Healthcare
9.5.8. Others
9.6. By Country (USD)
9.6.1. GCC
9.6.1.1. By Vertical
9.6.2. South Africa
9.6.2.1. By Vertical
9.6.3. Rest of MEA
10. Latin America Unified Communication as a Service (UCaaS) Market Size Estimates and Forecasts, By Segments, 2019-2032
10.1. Key Findings
10.2. By Component (USD)
10.2.1. Telephony
10.2.2. Unified Messaging
10.2.3. Collaboration Platforms
10.2.4. Conferencing
10.2.5. Others
10.3. By Delivery Model (USD)
10.3.1. Managed Services
10.3.2. Hosted/Cloud Services
10.4. By Enterprise Type (USD)
10.4.1. Small and Medium-sized Enterprises (SMEs)
10.4.2. Large Enterprises
10.5. By Vertical (USD)
10.5.1. BFSI
10.5.2. IT and Telecommunications
10.5.3. IT-enabled Services (ITeS)
10.5.4. Education
10.5.5. Retail and Consumer Goods
10.5.6. Government and Defense
10.5.7. Healthcare
10.5.8. Others
10.6. By Country (USD)
10.6.1. Brazil
10.6.1.1. By Vertical
10.6.2. Mexico
10.6.2.1. By Vertical
10.6.3. Argentina
10.6.3.1. By Vertical
10.6.4. Rest of Latin America
11. Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
11.1. RingCentral, Inc.
11.1.1. Overview
11.1.1.1. Key Management
11.1.1.2. Headquarters
11.1.1.3. Offerings/Business Segments
11.1.2. Key Details (Key details are consolidated data and not product/service specific)
11.1.2.1. Employee Size
11.1.2.2. Past and Current Revenue
11.1.2.3. Geographical Share
11.1.2.4. Business Segment Share
11.1.2.5. Recent Developments
11.2. ALE International
11.2.1. Overview
11.2.1.1. Key Management
11.2.1.2. Headquarters
11.2.1.3. Offerings/Business Segments
11.2.2. Key Details (Key details are consolidated data and not product/service specific)
11.2.2.1. Employee Size
11.2.2.2. Past and Current Revenue
11.2.2.3. Geographical Share
11.2.2.4. Business Segment Share
11.2.2.5. Recent Developments
11.3. Sify Technologies, Ltd
11.3.1. Overview
11.3.1.1. Key Management
11.3.1.2. Headquarters
11.3.1.3. Offerings/Business Segments
11.3.2. Key Details (Key details are consolidated data and not product/service specific)
11.3.2.1. Employee Size
11.3.2.2. Past and Current Revenue
11.3.2.3. Geographical Share
11.3.2.4. Business Segment Share
11.3.2.5. Recent Developments
11.4. Tata Communications, Ltd.
11.4.1. Overview
11.4.1.1. Key Management
11.4.1.2. Headquarters
11.4.1.3. Offerings/Business Segments
11.4.2. Key Details (Key details are consolidated data and not product/service specific)
11.4.2.1. Employee Size
11.4.2.2. Past and Current Revenue
11.4.2.3. Geographical Share
11.4.2.4. Business Segment Share
11.4.2.5. Recent Developments
11.5. Verizon Communication, Inc
11.5.1. Overview
11.5.1.1. Key Management
11.5.1.2. Headquarters
11.5.1.3. Offerings/Business Segments
11.5.2. Key Details (Key details are consolidated data and not product/service specific)
11.5.2.1. Employee Size
11.5.2.2. Past and Current Revenue
11.5.2.3. Geographical Share
11.5.2.4. Business Segment Share
11.5.2.5. Recent Developments
11.6. Metaswitch Networks Ltd
11.6.1. Overview
11.6.1.1. Key Management
11.6.1.2. Headquarters
11.6.1.3. Offerings/Business Segments
11.6.2. Key Details (Key details are consolidated data and not product/service specific)
11.6.2.1. Employee Size
11.6.2.2. Past and Current Revenue
11.6.2.3. Geographical Share
11.6.2.4. Business Segment Share
11.6.2.5. Recent Developments
11.7. Mitel Networks Corporation
11.7.1. Overview
11.7.1.1. Key Management
11.7.1.2. Headquarters
11.7.1.3. Offerings/Business Segments
11.7.2. Key Details (Key details are consolidated data and not product/service specific)
11.7.2.1. Employee Size
11.7.2.2. Past and Current Revenue
11.7.2.3. Geographical Share
11.7.2.4. Business Segment Share
11.7.2.5. Recent Developments
11.8. 8x8, Inc.
11.8.1. Overview
11.8.1.1. Key Management
11.8.1.2. Headquarters
11.8.1.3. Offerings/Business Segments
11.8.2. Key Details (Key details are consolidated data and not product/service specific)
11.8.2.1. Employee Size
11.8.2.2. Past and Current Revenue
11.8.2.3. Geographical Share
11.8.2.4. Business Segment Share
11.8.2.5. Recent Developments
11.9. Zoom Video Communications, Inc.
11.9.1. Overview
11.9.1.1. Key Management
11.9.1.2. Headquarters
11.9.1.3. Offerings/Business Segments
11.9.2. Key Details (Key details are consolidated data and not product/service specific)
11.9.2.1. Employee Size
11.9.2.2. Past and Current Revenue
11.9.2.3. Geographical Share
11.9.2.4. Business Segment Share
11.9.2.5. Recent Developments
11.10. Vonage Holdings Corp.
11.10.1. Overview
11.10.1.1. Key Management
11.10.1.2. Headquarters
11.10.1.3. Offerings/Business Segments
11.10.2. Key Details (Key details are consolidated data and not product/service specific)
11.10.2.1. Employee Size
11.10.2.2. Past and Current Revenue
11.10.2.3. Geographical Share
11.10.2.4. Business Segment Share
11.10.2.5. Recent Development

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