Field Service Management (FSM) Market Size, Share, Growth and Global Industry Analysis By Type & Application, Regional Insights and Forecast to 2024-2032
Growth Factors of Field Service Management Market
The field service management market size was valued at USD 4.15 billion in 2023, and the market is now projected to grow from USD 4.72 billion in 2024 to USD 11.87 billion by 2032, exhibiting a CAGR of 12.2% during the forecast period of 2024-2032.
The COVID-19 pandemic played a role in the growth of the field service management market across the regions. The market shows the following volume growth dynamics: 2017 – 6,1%, 2018 – 7,2%, 2019 – %6.6, 2020 – 12.8%. Such demand increase is expected to level off and reach a post-crisis growth rate comparable to that recorded pre- pandemic.
There is a growing need in real-time field service management systems to increase customer satisfaction and improve performance. These solutions help clients get immediate assistance for their problems through nearby technicians, reducing corroding query instances. Real-time visibility helps managers direct the resources seamlessly to schedule better and manage changes more efficiently to avoid a lot of downtime.
Mobile technology is being adopted by field service providers with 49% of the worker force using smart phones as primary mode of communication. Also, we will discover that 62% of field service managers use ‘bring your own device’ (BYOD) approaches to increase productivity. Mobile oriented solutions are emerging in FSM companies as SAP SE’s mServiceOrder that offers real time data for effective problem solving.
Comprehensive Analysis of Field Service Management Market
The field service management market growth is rising at an exponential rate due to its market segmentation. This market expansion rightly presents a detailed local analysis based on the forces such as supply and demand which define the industry. These segmentations are methodically segregated by component analysis, by application analysis, by deployment analysis, by enterprise size analysis and by vertical analysis. By component analysis include solution and services. By application analysis include work order management, schedule, dispatch, and route optimization, customer management, inventory management, service contract management, reporting and analytics, and others. By deployment analysis include on-premises and cloud. By enterprise size analysis include small and medium-sized enterprises (SMEs) and large enterprises. By vertical analysis include BFSI, IT and telecommunication, manufacturing, construction and real estate, healthcare and life sciences, transportation and logistics, energy and utilities, and others.
The North America region lead the field service management market share by benefitting a market size of USD 1.36 billion in 2023 due to investing in research and development activities.
The top players have a significant responsibility in the information & communication technology industry for confirming industrial prospectus growth and determining the market trends. These players include, ServiceMax Inc., Oracle Corporation, IFS AB, Salesforce.com Inc (ClickSoftware), PRAXEDO, Infor Inc., Comarch SA, OverIT S.p.A., FieldAware Group Ltd., GEOCONCEPT SAS these market players provide a level-playing competitive landscape.
In February 2024 – Comarch SA partnered with Kyivstar to modernize its field service maintenance activities.
Segmentation Table
ATTRIBUTE
DETAILS
Study Period
2019-2032
Base Year
2023
Estimated Year
2024
Forecast Period
2024-2032
Historical Period
2019-2022
Growth Rate
CAGR of 12.2% from 2024 to 2032
Unit
Value (USD billion)
Segmentation
By Component
Software
Services
By Application
Work Order Management
Schedule, Dispatch, and Route Optimization
Customer Management
Inventory Management
Service Contract Management
Reporting & Analytics
Others (Resource Management, Technician and vehicle Tracking, Etc.)
By Deployment
On-Premise
Cloud
By Enterprise Size
Large Enterprises
Small & Medium Enterprises (SMEs)
By Vertical
Banking, Financial Services and Insurance (BFSI)
IT & Telecom
Healthcare & Life Sciences
Manufacturing
Transportation & Logistics
Construction & Heavy Equipment
Energy & Utilities
Others (Government, Media & Entertainment, Education, Etc.)
By Region
North America (By Component, By Application, By Deployment, By Enterprise Size, By Vertical, and By Country)
U.S. (By Application)
Canada (By Application)
Europe (By Component, By Application, By Deployment, By Enterprise Size, By Vertical, and By Country)
U.K. (By Application)
Germany (By Application)
France (By Application)
Italy (By Application)
Spain (By Application)
Rest of Europe
Asia Pacific (By Component, By Application, By Deployment, By Enterprise Size, By Vertical, and By Country)
China (By Application)
Japan (By Application)
India (By Application)
Southeast Asia (By Application)
Australia (By Application)
Rest of Asia Pacific
Middle East & Africa (By Component, By Application, By Deployment, By Enterprise Size, By Vertical, and By Country)
GCC (By Application)
South Africa (By Application)
Rest of the Middle East & Africa
Latin America (By Component, By Application, By Deployment, By Enterprise Size, By Vertical, and By Country)
Brazil (By Application)
Mexico (By Application)
Rest of Latin AmericaPlease Note: It will take 5-6 business days to complete the report upon order confirmation.
- 1. Introduction
- 1.1. Definition, By Segment
- 1.2. Research Methodology/Approach
- 1.3. Data Sources
- 2. Executive Summary
- 3. Market Dynamics
- 3.1. Macro and Micro Economic Indicators
- 3.2. Drivers, Restraints, Opportunities and Trends
- 4. Competition Landscape
- 4.1. Business Strategies Adopted by Key Players
- 4.2. Consolidated SWOT Analysis of Key Players
- 4.3. Global Field Service Management Key Players Market Share/Ranking, 2023
- 5. Global Field Service Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 5.1. Key Findings
- 5.2. By Component (USD)
- 5.2.1. Solution
- 5.2.2. Services
- 5.2.2.1. Managed
- 5.2.2.2. Professional
- 5.2.2.2.1. Integration and Implementation
- 5.2.2.2.2. Training and Education
- 5.2.2.2.3. Support and Maintenance
- 5.3. By Deployment (USD)
- 5.3.1. On-premises
- 5.3.2. Cloud
- 5.4. By Enterprise Type (USD)
- 5.4.1. Large Enterprises
- 5.4.2. SMEs
- 5.5. By Application (USD)
- 5.5.1. Work Order Management
- 5.5.2. Schedule, Dispatch, And Route Optimization
- 5.5.3. Customer Management
- 5.5.4. Inventory Management
- 5.5.5. Service Contract Management
- 5.5.6. Reporting and Analytics
- 5.5.7. Others (Resource Management, Technician and Vehicle Tracking, etc.)
- 5.6. By Vertical (USD)
- 5.6.1. Banking, Financial Services and Insurance (BFSI)
- 5.6.2. IT and Telecom
- 5.6.3. Healthcare and Life Sciences
- 5.6.4. Manufacturing
- 5.6.5. Transportation and Logistics
- 5.6.6. Construction and Heavy Equipment
- 5.6.7. Energy and Utilities
- 5.6.8. Others (Government, Media and Entertainment, Education, etc.)
- 5.7. By Region (USD)
- 5.7.1. North America
- 5.7.2. Europe
- 5.7.3. Asia Pacific
- 5.7.4. Middle East & Africa
- 5.7.5. Latin America
- 6. North America Field Service Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 6.1. Key Findings
- 6.2. By Component (USD)
- 6.2.1. Solution
- 6.2.2. Services
- 6.2.2.1. Managed
- 6.2.2.2. Professional
- 6.2.2.2.1. Integration and Implementation
- 6.2.2.2.2. Training and Education
- 6.2.2.2.3. Support and Maintenance
- 6.3. By Deployment (USD)
- 6.3.1. On-premises
- 6.3.2. Cloud
- 6.4. By Enterprise Type (USD)
- 6.4.1. Large Enterprises
- 6.4.2. SMEs
- 6.5. By Application (USD)
- 6.5.1. Work Order Management
- 6.5.2. Schedule, Dispatch, And Route Optimization
- 6.5.3. Customer Management
- 6.5.4. Inventory Management
- 6.5.5. Service Contract Management
- 6.5.6. Reporting and Analytics
- 6.5.7. Others (Resource Management, Technician and Vehicle Tracking, etc.)
- 6.6. By Vertical (USD)
- 6.6.1. Banking, Financial Services and Insurance (BFSI)
- 6.6.2. IT and Telecom
- 6.6.3. Healthcare and Life Sciences
- 6.6.4. Manufacturing
- 6.6.5. Transportation and Logistics
- 6.6.6. Construction and Heavy Equipment
- 6.6.7. Energy and Utilities
- 6.6.8. Others (Government, Media and Entertainment, Education, etc.)
- 6.7. By Region (USD)
- 6.7.1. U.S.
- 6.7.1.1. By Application
- 6.7.2. Canada
- 6.7.2.1. By Application
- 7. Europe Field Service Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 7.1. Key Findings
- 7.2. By Component (USD)
- 7.2.1. Solution
- 7.2.2. Services
- 7.2.2.1. Managed
- 7.2.2.2. Professional
- 7.2.2.2.1. Integration and Implementation
- 7.2.2.2.2. Training and Education
- 7.2.2.2.3. Support and Maintenance
- 7.3. By Deployment (USD)
- 7.3.1. On-premises
- 7.3.2. Cloud
- 7.4. By Enterprise Type (USD)
- 7.4.1. Large Enterprises
- 7.4.2. SMEs
- 7.5. By Application (USD)
- 7.5.1. Work Order Management
- 7.5.2. Schedule, Dispatch, And Route Optimization
- 7.5.3. Customer Management
- 7.5.4. Inventory Management
- 7.5.5. Service Contract Management
- 7.5.6. Reporting and Analytics
- 7.5.7. Others (Resource Management, Technician and Vehicle Tracking, etc.)
- 7.6. By Vertical (USD)
- 7.6.1. Banking, Financial Services and Insurance (BFSI)
- 7.6.2. IT and Telecom
- 7.6.3. Healthcare and Life Sciences
- 7.6.4. Manufacturing
- 7.6.5. Transportation and Logistics
- 7.6.6. Construction and Heavy Equipment
- 7.6.7. Energy and Utilities
- 7.6.8. Others (Government, Media and Entertainment, Education, etc.)
- 7.7. By Region (USD)
- 7.7.1. United Kingdom
- 7.7.1.1. By Application
- 7.7.2. Germany
- 7.7.2.1. By Application
- 7.7.3. France
- 7.7.3.1. By Application
- 7.7.4. Italy
- 7.7.4.1. By Application
- 7.7.5. Spain
- 7.7.5.1. By Application
- 7.7.6. Rest of Europe
- 8. Asia Pacific Field Service Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 8.1. Key Findings
- 8.2. By Component (USD)
- 8.2.1. Solution
- 8.2.2. Services
- 8.2.2.1. Managed
- 8.2.2.2. Professional
- 8.2.2.2.1. Integration and Implementation
- 8.2.2.2.2. Training and Education
- 8.2.2.2.3. Support and Maintenance
- 8.3. By Deployment (USD)
- 8.3.1. On-premises
- 8.3.2. Cloud
- 8.4. By Enterprise Type (USD)
- 8.4.1. Large Enterprises
- 8.4.2. SMEs
- 8.5. By Application (USD)
- 8.5.1. Work Order Management
- 8.5.2. Schedule, Dispatch, And Route Optimization
- 8.5.3. Customer Management
- 8.5.4. Inventory Management
- 8.5.5. Service Contract Management
- 8.5.6. Reporting and Analytics
- 8.5.7. Others (Resource Management, Technician and Vehicle Tracking, etc.)
- 8.6. By Vertical (USD)
- 8.6.1. Banking, Financial Services and Insurance (BFSI)
- 8.6.2. IT and Telecom
- 8.6.3. Healthcare and Life Sciences
- 8.6.4. Manufacturing
- 8.6.5. Transportation and Logistics
- 8.6.6. Construction and Heavy Equipment
- 8.6.7. Energy and Utilities
- 8.6.8. Others (Government, Media and Entertainment, Education, etc.)
- 8.7. By Region (USD)
- 8.7.1. China
- 8.7.1.1. By Application
- 8.7.2. India
- 8.7.2.1. By Application
- 8.7.3. Japan
- 8.7.3.1. By Application
- 8.7.4. Southeast Asia
- 8.7.4.1. By Application
- 8.7.5. Australia
- 8.7.5.1. By Application
- 8.7.6. Rest of Asia Pacific
- 9. Middle East & Africa Field Service Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 9.1. Key Findings
- 9.2. By Component (USD)
- 9.2.1. Solution
- 9.2.2. Services
- 9.2.2.1. Managed
- 9.2.2.2. Professional
- 9.2.2.2.1. Integration and Implementation
- 9.2.2.2.2. Training and Education
- 9.2.2.2.3. Support and Maintenance
- 9.3. By Deployment (USD)
- 9.3.1. On-premises
- 9.3.2. Cloud
- 9.4. By Enterprise Type (USD)
- 9.4.1. Large Enterprises
- 9.4.2. SMEs
- 9.5. By Application (USD)
- 9.5.1. Work Order Management
- 9.5.2. Schedule, Dispatch, And Route Optimization
- 9.5.3. Customer Management
- 9.5.4. Inventory Management
- 9.5.5. Service Contract Management
- 9.5.6. Reporting and Analytics
- 9.5.7. Others (Resource Management, Technician and Vehicle Tracking, etc.)
- 9.6. By Vertical (USD)
- 9.6.1. Banking, Financial Services and Insurance (BFSI)
- 9.6.2. IT and Telecom
- 9.6.3. Healthcare and Life Sciences
- 9.6.4. Manufacturing
- 9.6.5. Transportation and Logistics
- 9.6.6. Construction and Heavy Equipment
- 9.6.7. Energy and Utilities
- 9.6.8. Others (Government, Media and Entertainment, Education, etc.)
- 9.7. By Region (USD)
- 9.7.1. GCC
- 9.7.1.1. By Application
- 9.7.2. South Africa
- 9.7.2.1. By Application
- 9.7.3. Rest of MEA
- 10. Latin America Field Service Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 10.1. Key Findings
- 10.2. By Component (USD)
- 10.2.1. Solution
- 10.2.2. Services
- 10.2.2.1. Managed
- 10.2.2.2. Professional
- 10.2.2.2.1. Integration and Implementation
- 10.2.2.2.2. Training and Education
- 10.2.2.2.3. Support and Maintenance
- 10.3. By Deployment (USD)
- 10.3.1. On-premises
- 10.3.2. Cloud
- 10.4. By Enterprise Type (USD)
- 10.4.1. Large Enterprises
- 10.4.2. SMEs
- 10.5. By Application (USD)
- 10.5.1. Work Order Management
- 10.5.2. Schedule, Dispatch, And Route Optimization
- 10.5.3. Customer Management
- 10.5.4. Inventory Management
- 10.5.5. Service Contract Management
- 10.5.6. Reporting and Analytics
- 10.5.7. Others (Resource Management, Technician and Vehicle Tracking, etc.)
- 10.6. By Vertical (USD)
- 10.6.1. Banking, Financial Services and Insurance (BFSI)
- 10.6.2. IT and Telecom
- 10.6.3. Healthcare and Life Sciences
- 10.6.4. Manufacturing
- 10.6.5. Transportation and Logistics
- 10.6.6. Construction and Heavy Equipment
- 10.6.7. Energy and Utilities
- 10.6.8. Others (Government, Media and Entertainment, Education, etc.)
- 10.7. By Region (USD)
- 10.7.1. Brazil
- 10.7.1.1. By Application
- 10.7.2. Mexico
- 10.7.2.1. By Application
- 10.7.3. Rest of Latin America
- 11. Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
- 11.1. ServiceMax, Inc.
- 11.1.1. Overview
- 11.1.1.1. Key Management
- 11.1.1.2. Headquarters
- 11.1.1.3. Offerings/Business Segments
- 11.1.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.1.2.1. Employee Size
- 11.1.2.2. Past and Current Revenue
- 11.1.2.3. Geographical Share
- 11.1.2.4. Business Segment Share
- 11.1.2.5. Recent Developments
- 11.2. Oracle Corporation
- 11.2.1. Overview
- 11.2.1.1. Key Management
- 11.2.1.2. Headquarters
- 11.2.1.3. Offerings/Business Segments
- 11.2.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.2.2.1. Employee Size
- 11.2.2.2. Past and Current Revenue
- 11.2.2.3. Geographical Share
- 11.2.2.4. Business Segment Share
- 11.2.2.5. Recent Developments
- 11.3. IFS AB (Industrial and Financial Systems)
- 11.3.1. Overview
- 11.3.1.1. Key Management
- 11.3.1.2. Headquarters
- 11.3.1.3. Offerings/Business Segments
- 11.3.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.3.2.1. Employee Size
- 11.3.2.2. Past and Current Revenue
- 11.3.2.3. Geographical Share
- 11.3.2.4. Business Segment Share
- 11.3.2.5. Recent Developments
- 11.4. Salesforce.com, Inc.
- 11.4.1. Overview
- 11.4.1.1. Key Management
- 11.4.1.2. Headquarters
- 11.4.1.3. Offerings/Business Segments
- 11.4.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.4.2.1. Employee Size
- 11.4.2.2. Past and Current Revenue
- 11.4.2.3. Geographical Share
- 11.4.2.4. Business Segment Share
- 11.4.2.5. Recent Developments
- 11.5. PRAXEDO
- 11.5.1. Overview
- 11.5.1.1. Key Management
- 11.5.1.2. Headquarters
- 11.5.1.3. Offerings/Business Segments
- 11.5.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.5.2.1. Employee Size
- 11.5.2.2. Past and Current Revenue
- 11.5.2.3. Geographical Share
- 11.5.2.4. Business Segment Share
- 11.5.2.5. Recent Developments
- 11.6. Infor, Inc.
- 11.6.1. Overview
- 11.6.1.1. Key Management
- 11.6.1.2. Headquarters
- 11.6.1.3. Offerings/Business Segments
- 11.6.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.6.2.1. Employee Size
- 11.6.2.2. Past and Current Revenue
- 11.6.2.3. Geographical Share
- 11.6.2.4. Business Segment Share
- 11.6.2.5. Recent Developments
- 11.7. Comarch SA
- 11.7.1. Overview
- 11.7.1.1. Key Management
- 11.7.1.2. Headquarters
- 11.7.1.3. Offerings/Business Segments
- 11.7.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.7.2.1. Employee Size
- 11.7.2.2. Past and Current Revenue
- 11.7.2.3. Geographical Share
- 11.7.2.4. Business Segment Share
- 11.7.2.5. Recent Developments
- 11.8. OverIT S.p.A.
- 11.8.1. Overview
- 11.8.1.1. Key Management
- 11.8.1.2. Headquarters
- 11.8.1.3. Offerings/Business Segments
- 11.8.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.8.2.1. Employee Size
- 11.8.2.2. Past and Current Revenue
- 11.8.2.3. Geographical Share
- 11.8.2.4. Business Segment Share
- 11.8.2.5. Recent Developments
- 11.9. FieldAware Group Ltd.
- 11.9.1. Overview
- 11.9.1.1. Key Management
- 11.9.1.2. Headquarters
- 11.9.1.3. Offerings/Business Segments
- 11.9.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.9.2.1. Employee Size
- 11.9.2.2. Past and Current Revenue
- 11.9.2.3. Geographical Share
- 11.9.2.4. Business Segment Share
- 11.9.2.5. Recent Developments
- 11.10. GEOCONCEPT SAS
- 11.10.1. Overview
- 11.10.1.1. Key Management
- 11.10.1.2. Headquarters
- 11.10.1.3. Offerings/Business Segments
- 11.10.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.10.2.1. Employee Size
- 11.10.2.2. Past and Current Revenue
- 11.10.2.3. Geographical Share
- 11.10.2.4. Business Segment Share
- 11.10.2.5. Recent Developments
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