Field Service Management (FSM) Market
Growth Factors of Field Service Management (FSM) Market
The Field Service Management (FSM) Market size was valued at USD 47.32 billion in 2023. The market is projected to grow from USD 60.03 billion in 2024 to USD 814.28 billion by 2032 at a CAGR of 38.5% during the forecast period of 2024-2032.
The COVID-19 pandemic extensively impacted the Field Service Management (FSM) marketplace. Lockdowns and regulations forced groups to undertake remote and digital tools to control subject operations, driving a surge in demand for cloud-based FSM answers. The need for contactless carrier shipping and faraway tracking elevated, pushing agencies to integrate IoT, AI, and analytics. As a result, FSM platforms that enabled real-time communication and automation became crucial. The pandemic improved digital transformation in area offerings, reshaping the market dynamics and pushing agencies to embody technology for more operational performance and safety.
A key trend in the FSM market is the developing adoption of artificial intelligence (AI) and device studying (ML). These technologies are being included into FSM platforms to decorate predictive preservation, optimize body of workers scheduling, and enhance customer service. AI-pushed insights assist companies assume system failures, reducing downtime and enhancing productivity. Additionally, automation via AI and ML minimizes guide tasks, allowing area technicians to cognizance on more complicated problems. This fashion is revolutionizing how subject offerings are managed, making operations extra green and records-pushed.
A main driving factor within the FSM market is the increasing call for for more advantageous customer enjoy. Companies are targeted on improving provider fine, decreasing reaction times, and offering real-time updates to clients. FSM answers offer tools for tracking field personnel, scheduling appointments, and managing sources correctly, leading to better provider delivery. The integration of cellular apps, GPS monitoring, and actual-time conversation equipment allows companies to satisfy customer expectations even as optimizing their discipline operations. The growing emphasis on customer pleasure is propelling the adoption of advanced FSM solutions throughout industries.
Comprehensive Analysis of Field Service Management (FSM) Market
The Field Service Management (FSM) Market growth is rising at an exponential rate due to its marketplace segmentation. This market expansion correctly affords a detailed local assessments thinking about the dominant supply and call for forces that effect the enterprise. These segmentations are methodically segregated by Component, by application, by deployment, by vertical, by enterprises . By Component include Software ,Services. By Application includes Work Order Management, Schedule, Dispatch, and Route Optimization, Customer Management, Inventory Management, Service Contract Management ,Reporting & Analytics, Others (Resource Management, Technician and vehicle Tracking, Etc.). By Deployment include On-Premise, Cloud. By Enterprise Size include Large Enterprises, Small & Medium Enterprises (SMEs). By Vertical include Banking, Financial Services and Insurance (BFSI), IT & Telecom, Healthcare & Life Sciences, Manufacturing, Transportation & Logistics, Construction & Heavy Equipment, Energy & Utilities, Others (Government, Media & Entertainment, Education, Etc.).
The North America region lead the Field Service Management (FSM) Market share by benefitting a market size of USD 1.36 billion due to the growing preference for enterprise mobility solutions and continuous focus to streamline field service teams and operations.
The top players in the market play a crucial role in the industry assuring market growth and setting market standards. These players include, Google LLC (Alphabet, Inc.), Magic Leap, Inc., ReWalk Robotics, SAMSUNG, B-Temia, Panasonic Holdings Corporation, NVIDIA Corporation, Microsoft, Ekso Bionics, Vuzix,these market players provide a level-playing competitive landscape.
February 2024 – Comarch SA entered into a partnership with Kyivstar, a Ukrainian-primarily based telco employer. Through this partnership, Comarch aims to replace and modernize its discipline provider renovation sports.
Segmentation Table
ATTRIBUTE DETAILS
Study Period 2019-2032
Base Year 2023
Estimated Year 2024
Forecast Period 2024-2032
Historical Period 2019-2022
Growth Rate CAGR of 12.2% from 2024 to 2032
Unit Value (USD billion)
Segmentation By Component
- Software
- Services
By Application
- Work Order Management
- Schedule, Dispatch, and Route Optimization
- Customer Management
- Inventory Management
- Service Contract Management
- Reporting & Analytics
- Others (Resource Management, Technician and vehicle Tracking, Etc.)
By Deployment
- On-Premise
- Cloud
By Enterprise Size
- Large Enterprises
- Small & Medium Enterprises (SMEs)
By Vertical
- Banking, Financial Services and Insurance (BFSI)
- IT & Telecom
- Healthcare & Life Sciences
- Manufacturing
- Transportation & Logistics
- Construction & Heavy Equipment
- Energy & Utilities
- Others (Government, Media & Entertainment, Education, Etc.)
By Region
- North America (By Component, By Application, By Deployment, By Enterprise Size, By Vertical, and By Country)
- U.S. (By Application)
- Canada (By Application)
Europe (By Component, By Application, By Deployment, By Enterprise Size, By Vertical, and By Country)
- U.K. (By Application)
- Germany (By Application)
- France (By Application)
- Italy (By Application)
- Spain (By Application)
- Rest of Europe
Asia Pacific (By Component, By Application, By Deployment, By Enterprise Size, By Vertical, and By Country)
- China (By Application)
- Japan (By Application)
- India (By Application)
- Southeast Asia (By Application)
- Australia (By Application)
- Rest of Asia Pacific
Middle East & Africa (By Component, By Application, By Deployment, By Enterprise Size, By Vertical, and By Country)
- GCC (By Application)
- South Africa (By Application)
- Rest of the Middle East & Africa
Latin America (By Component, By Application, By Deployment, By Enterprise Size, By Vertical, and By Country)
- Brazil (By Application)
- Mexico (By Application)
- Rest of Latin America
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- 1. Introduction
- 1.1. Definition, By Segment
- 1.2. Research Methodology/Approach
- 1.3. Data Sources
- 2. Executive Summary
- 3. Market Dynamics
- 3.1. Macro and Micro Economic Indicators
- 3.2. Drivers, Restraints, Opportunities and Trends
- 4. Competition Landscape
- 4.1. Business Strategies Adopted by Key Players
- 4.2. Consolidated SWOT Analysis of Key Players
- 4.3. Global Field Service Management Key Players Market Share/Ranking, 2023
- 5. Global Field Service Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 5.1. Key Findings
- 5.2. By Component (USD)
- 5.2.1. Solution
- 5.2.2. Services
- 5.2.2.1. Managed
- 5.2.2.2. Professional
- 5.2.2.2.1. Integration and Implementation
- 5.2.2.2.2. Training and Education
- 5.2.2.2.3. Support and Maintenance
- 5.3. By Deployment (USD)
- 5.3.1. On-premises
- 5.3.2. Cloud
- 5.4. By Enterprise Type (USD)
- 5.4.1. Large Enterprises
- 5.4.2. SMEs
- 5.5. By Application (USD)
- 5.5.1. Work Order Management
- 5.5.2. Schedule, Dispatch, And Route Optimization
- 5.5.3. Customer Management
- 5.5.4. Inventory Management
- 5.5.5. Service Contract Management
- 5.5.6. Reporting and Analytics
- 5.5.7. Others (Resource Management, Technician and Vehicle Tracking, etc.)
- 5.6. By Vertical (USD)
- 5.6.1. Banking, Financial Services and Insurance (BFSI)
- 5.6.2. IT and Telecom
- 5.6.3. Healthcare and Life Sciences
- 5.6.4. Manufacturing
- 5.6.5. Transportation and Logistics
- 5.6.6. Construction and Heavy Equipment
- 5.6.7. Energy and Utilities
- 5.6.8. Others (Government, Media and Entertainment, Education, etc.)
- 5.7. By Region (USD)
- 5.7.1. North America
- 5.7.2. Europe
- 5.7.3. Asia Pacific
- 5.7.4. Middle East & Africa
- 5.7.5. Latin America
- 6. North America Field Service Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 6.1. Key Findings
- 6.2. By Component (USD)
- 6.2.1. Solution
- 6.2.2. Services
- 6.2.2.1. Managed
- 6.2.2.2. Professional
- 6.2.2.2.1. Integration and Implementation
- 6.2.2.2.2. Training and Education
- 6.2.2.2.3. Support and Maintenance
- 6.3. By Deployment (USD)
- 6.3.1. On-premises
- 6.3.2. Cloud
- 6.4. By Enterprise Type (USD)
- 6.4.1. Large Enterprises
- 6.4.2. SMEs
- 6.5. By Application (USD)
- 6.5.1. Work Order Management
- 6.5.2. Schedule, Dispatch, And Route Optimization
- 6.5.3. Customer Management
- 6.5.4. Inventory Management
- 6.5.5. Service Contract Management
- 6.5.6. Reporting and Analytics
- 6.5.7. Others (Resource Management, Technician and Vehicle Tracking, etc.)
- 6.6. By Vertical (USD)
- 6.6.1. Banking, Financial Services and Insurance (BFSI)
- 6.6.2. IT and Telecom
- 6.6.3. Healthcare and Life Sciences
- 6.6.4. Manufacturing
- 6.6.5. Transportation and Logistics
- 6.6.6. Construction and Heavy Equipment
- 6.6.7. Energy and Utilities
- 6.6.8. Others (Government, Media and Entertainment, Education, etc.)
- 6.7. By Region (USD)
- 6.7.1. U.S.
- 6.7.1.1. By Application
- 6.7.2. Canada
- 6.7.2.1. By Application
- 7. Europe Field Service Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 7.1. Key Findings
- 7.2. By Component (USD)
- 7.2.1. Solution
- 7.2.2. Services
- 7.2.2.1. Managed
- 7.2.2.2. Professional
- 7.2.2.2.1. Integration and Implementation
- 7.2.2.2.2. Training and Education
- 7.2.2.2.3. Support and Maintenance
- 7.3. By Deployment (USD)
- 7.3.1. On-premises
- 7.3.2. Cloud
- 7.4. By Enterprise Type (USD)
- 7.4.1. Large Enterprises
- 7.4.2. SMEs
- 7.5. By Application (USD)
- 7.5.1. Work Order Management
- 7.5.2. Schedule, Dispatch, And Route Optimization
- 7.5.3. Customer Management
- 7.5.4. Inventory Management
- 7.5.5. Service Contract Management
- 7.5.6. Reporting and Analytics
- 7.5.7. Others (Resource Management, Technician and Vehicle Tracking, etc.)
- 7.6. By Vertical (USD)
- 7.6.1. Banking, Financial Services and Insurance (BFSI)
- 7.6.2. IT and Telecom
- 7.6.3. Healthcare and Life Sciences
- 7.6.4. Manufacturing
- 7.6.5. Transportation and Logistics
- 7.6.6. Construction and Heavy Equipment
- 7.6.7. Energy and Utilities
- 7.6.8. Others (Government, Media and Entertainment, Education, etc.)
- 7.7. By Region (USD)
- 7.7.1. United Kingdom
- 7.7.1.1. By Application
- 7.7.2. Germany
- 7.7.2.1. By Application
- 7.7.3. France
- 7.7.3.1. By Application
- 7.7.4. Italy
- 7.7.4.1. By Application
- 7.7.5. Spain
- 7.7.5.1. By Application
- 7.7.6. Rest of Europe
- 8. Asia Pacific Field Service Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 8.1. Key Findings
- 8.2. By Component (USD)
- 8.2.1. Solution
- 8.2.2. Services
- 8.2.2.1. Managed
- 8.2.2.2. Professional
- 8.2.2.2.1. Integration and Implementation
- 8.2.2.2.2. Training and Education
- 8.2.2.2.3. Support and Maintenance
- 8.3. By Deployment (USD)
- 8.3.1. On-premises
- 8.3.2. Cloud
- 8.4. By Enterprise Type (USD)
- 8.4.1. Large Enterprises
- 8.4.2. SMEs
- 8.5. By Application (USD)
- 8.5.1. Work Order Management
- 8.5.2. Schedule, Dispatch, And Route Optimization
- 8.5.3. Customer Management
- 8.5.4. Inventory Management
- 8.5.5. Service Contract Management
- 8.5.6. Reporting and Analytics
- 8.5.7. Others (Resource Management, Technician and Vehicle Tracking, etc.)
- 8.6. By Vertical (USD)
- 8.6.1. Banking, Financial Services and Insurance (BFSI)
- 8.6.2. IT and Telecom
- 8.6.3. Healthcare and Life Sciences
- 8.6.4. Manufacturing
- 8.6.5. Transportation and Logistics
- 8.6.6. Construction and Heavy Equipment
- 8.6.7. Energy and Utilities
- 8.6.8. Others (Government, Media and Entertainment, Education, etc.)
- 8.7. By Region (USD)
- 8.7.1. China
- 8.7.1.1. By Application
- 8.7.2. India
- 8.7.2.1. By Application
- 8.7.3. Japan
- 8.7.3.1. By Application
- 8.7.4. Southeast Asia
- 8.7.4.1. By Application
- 8.7.5. Australia
- 8.7.5.1. By Application
- 8.7.6. Rest of Asia Pacific
- 9. Middle East & Africa Field Service Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 9.1. Key Findings
- 9.2. By Component (USD)
- 9.2.1. Solution
- 9.2.2. Services
- 9.2.2.1. Managed
- 9.2.2.2. Professional
- 9.2.2.2.1. Integration and Implementation
- 9.2.2.2.2. Training and Education
- 9.2.2.2.3. Support and Maintenance
- 9.3. By Deployment (USD)
- 9.3.1. On-premises
- 9.3.2. Cloud
- 9.4. By Enterprise Type (USD)
- 9.4.1. Large Enterprises
- 9.4.2. SMEs
- 9.5. By Application (USD)
- 9.5.1. Work Order Management
- 9.5.2. Schedule, Dispatch, And Route Optimization
- 9.5.3. Customer Management
- 9.5.4. Inventory Management
- 9.5.5. Service Contract Management
- 9.5.6. Reporting and Analytics
- 9.5.7. Others (Resource Management, Technician and Vehicle Tracking, etc.)
- 9.6. By Vertical (USD)
- 9.6.1. Banking, Financial Services and Insurance (BFSI)
- 9.6.2. IT and Telecom
- 9.6.3. Healthcare and Life Sciences
- 9.6.4. Manufacturing
- 9.6.5. Transportation and Logistics
- 9.6.6. Construction and Heavy Equipment
- 9.6.7. Energy and Utilities
- 9.6.8. Others (Government, Media and Entertainment, Education, etc.)
- 9.7. By Region (USD)
- 9.7.1. GCC
- 9.7.1.1. By Application
- 9.7.2. South Africa
- 9.7.2.1. By Application
- 9.7.3. Rest of MEA
- 10. Latin America Field Service Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 10.1. Key Findings
- 10.2. By Component (USD)
- 10.2.1. Solution
- 10.2.2. Services
- 10.2.2.1. Managed
- 10.2.2.2. Professional
- 10.2.2.2.1. Integration and Implementation
- 10.2.2.2.2. Training and Education
- 10.2.2.2.3. Support and Maintenance
- 10.3. By Deployment (USD)
- 10.3.1. On-premises
- 10.3.2. Cloud
- 10.4. By Enterprise Type (USD)
- 10.4.1. Large Enterprises
- 10.4.2. SMEs
- 10.5. By Application (USD)
- 10.5.1. Work Order Management
- 10.5.2. Schedule, Dispatch, And Route Optimization
- 10.5.3. Customer Management
- 10.5.4. Inventory Management
- 10.5.5. Service Contract Management
- 10.5.6. Reporting and Analytics
- 10.5.7. Others (Resource Management, Technician and Vehicle Tracking, etc.)
- 10.6. By Vertical (USD)
- 10.6.1. Banking, Financial Services and Insurance (BFSI)
- 10.6.2. IT and Telecom
- 10.6.3. Healthcare and Life Sciences
- 10.6.4. Manufacturing
- 10.6.5. Transportation and Logistics
- 10.6.6. Construction and Heavy Equipment
- 10.6.7. Energy and Utilities
- 10.6.8. Others (Government, Media and Entertainment, Education, etc.)
- 10.7. By Region (USD)
- 10.7.1. Brazil
- 10.7.1.1. By Application
- 10.7.2. Mexico
- 10.7.2.1. By Application
- 10.7.3. Rest of Latin America
- 11. Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
- 11.1. ServiceMax, Inc.
- 11.1.1. Overview
- 11.1.1.1. Key Management
- 11.1.1.2. Headquarters
- 11.1.1.3. Offerings/Business Segments
- 11.1.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.1.2.1. Employee Size
- 11.1.2.2. Past and Current Revenue
- 11.1.2.3. Geographical Share
- 11.1.2.4. Business Segment Share
- 11.1.2.5. Recent Developments
- 11.2. Oracle Corporation
- 11.2.1. Overview
- 11.2.1.1. Key Management
- 11.2.1.2. Headquarters
- 11.2.1.3. Offerings/Business Segments
- 11.2.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.2.2.1. Employee Size
- 11.2.2.2. Past and Current Revenue
- 11.2.2.3. Geographical Share
- 11.2.2.4. Business Segment Share
- 11.2.2.5. Recent Developments
- 11.3. IFS AB (Industrial and Financial Systems)
- 11.3.1. Overview
- 11.3.1.1. Key Management
- 11.3.1.2. Headquarters
- 11.3.1.3. Offerings/Business Segments
- 11.3.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.3.2.1. Employee Size
- 11.3.2.2. Past and Current Revenue
- 11.3.2.3. Geographical Share
- 11.3.2.4. Business Segment Share
- 11.3.2.5. Recent Developments
- 11.4. Salesforce.com, Inc.
- 11.4.1. Overview
- 11.4.1.1. Key Management
- 11.4.1.2. Headquarters
- 11.4.1.3. Offerings/Business Segments
- 11.4.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.4.2.1. Employee Size
- 11.4.2.2. Past and Current Revenue
- 11.4.2.3. Geographical Share
- 11.4.2.4. Business Segment Share
- 11.4.2.5. Recent Developments
- 11.5. PRAXEDO
- 11.5.1. Overview
- 11.5.1.1. Key Management
- 11.5.1.2. Headquarters
- 11.5.1.3. Offerings/Business Segments
- 11.5.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.5.2.1. Employee Size
- 11.5.2.2. Past and Current Revenue
- 11.5.2.3. Geographical Share
- 11.5.2.4. Business Segment Share
- 11.5.2.5. Recent Developments
- 11.6. Infor, Inc.
- 11.6.1. Overview
- 11.6.1.1. Key Management
- 11.6.1.2. Headquarters
- 11.6.1.3. Offerings/Business Segments
- 11.6.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.6.2.1. Employee Size
- 11.6.2.2. Past and Current Revenue
- 11.6.2.3. Geographical Share
- 11.6.2.4. Business Segment Share
- 11.6.2.5. Recent Developments
- 11.7. Comarch SA
- 11.7.1. Overview
- 11.7.1.1. Key Management
- 11.7.1.2. Headquarters
- 11.7.1.3. Offerings/Business Segments
- 11.7.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.7.2.1. Employee Size
- 11.7.2.2. Past and Current Revenue
- 11.7.2.3. Geographical Share
- 11.7.2.4. Business Segment Share
- 11.7.2.5. Recent Developments
- 11.8. OverIT S.p.A.
- 11.8.1. Overview
- 11.8.1.1. Key Management
- 11.8.1.2. Headquarters
- 11.8.1.3. Offerings/Business Segments
- 11.8.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.8.2.1. Employee Size
- 11.8.2.2. Past and Current Revenue
- 11.8.2.3. Geographical Share
- 11.8.2.4. Business Segment Share
- 11.8.2.5. Recent Developments
- 11.9. FieldAware Group Ltd.
- 11.9.1. Overview
- 11.9.1.1. Key Management
- 11.9.1.2. Headquarters
- 11.9.1.3. Offerings/Business Segments
- 11.9.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.9.2.1. Employee Size
- 11.9.2.2. Past and Current Revenue
- 11.9.2.3. Geographical Share
- 11.9.2.4. Business Segment Share
- 11.9.2.5. Recent Developments
- 11.10. GEOCONCEPT SAS
- 11.10.1. Overview
- 11.10.1.1. Key Management
- 11.10.1.2. Headquarters
- 11.10.1.3. Offerings/Business Segments
- 11.10.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.10.2.1. Employee Size
- 11.10.2.2. Past and Current Revenue
- 11.10.2.3. Geographical Share
- 11.10.2.4. Business Segment Share
- 11.10.2.5. Recent Developments
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