Customer Communication Management Market Size, Share, Growth and Global Industry Analysis By Type & Application, Regional Insights and Forecast to 2024-2032
Growth Factors of Customer Communication Management Market
The customer communication management market size was valued at USD 1.89 billion in 2023, and the market is now projected to grow from USD 2.08 billion in 2024 to USD 5.08 billion by 2032, exhibiting a CAGR of 11.8% during the forecast period of 2024-2032.
The pandemic spurred agencies to prioritize digital verbal exchange, boosting demand for CCM answers across various channels. This shift extended digital transformation efforts and enabled brands to enhance customer reports amidst lockdowns. As an end result, the purchaser verbal exchange management market experienced significant increase during the COVID-19 crisis, driven by the need for powerful digital engagement and purchaser satisfaction strategies.
Major groups are increasingly adopting cloud-based totally purchaser communication management to decorate their consumer outreach abilities. This method leverages cloud-hosted technologies for seamless interactions which includes chats, messaging, and video calls, bypassing traditional cellphone networks. This shift no longer most effective improves accessibility however additionally streamlines communication processes, using marketplace boom for cloud conversation answers.
The growing adoption of omni-channel communication displays corporations' efforts to make sure steady messaging across various structures like electronic mail, textual content, and social media. This method is vital for preserving strong consumer relationships by means of handing over relevant content material and promotions through favored channels. In meeting purchaser expectations for seamless interactions, inclusive of e mail, SMS, voice, net, mobile, and social media, agencies beautify engagement degrees and force marketplace growth in customer communique strategies.
Comprehensive Analysis of Customer Communication Management Market
The customer communication management market growth is rising at an exponential rate due to its marketplace segmentation. This market expansion correctly affords a detailed local assessments thinking about the dominant supply and call for forces that effect the enterprise. These segmentations are methodically segregated by component analysis, by channel analysis, by industry analysis. By component analysis include, software and services. By channel analysis include, SMS, email, website, social media, and others (print, phone calls, and others). By industry analysis include, IT & telecom, BFSI, government, healthcare, retail, and others (energy & utilities, media & entertainment, and others).
The North America region lead the customer communication management market share by benefitting a market size of USD 0.69 billion in 2023 due to the presence of a large number of CCM solution providers.
The top players in the market play a crucial role in the industry assuring market growth and setting market standards. These players include, Quadient, Doxee S.p.A, Doxim, Newgen Software Technologies Limited, Open Text Corporation, Intense Technologies (in10stech), BelWo, Inc., Precisely, Smart Communications, and Nagarro., these market players provide a level-playing competitive landscape.
In November 2023, Vodafone Group Plc partnered with Accenture to enhance growth, customer service, and operational efficiency across its businesses and markets, including new ventures.
Segmentation Table
Attribute Details
Study Period 2019-2032
Base Year 2023
Estimated Year 2024
Forecast Period 2024-2032
Historical Period 2019-2022
Growth Rate CAGR of 11.8% from 2024 to 2032
Unit Value (USD Billion)
Segmentation By Component
Software
Services
By Channel
SMS
Website
Social Media
Others (Print, Phone Calls, and others)
By Industry
BFSI
Retail
IT & Telecom
Government
Healthcare
Others (Energy & Utilities, Media & Entertainment, and others)
By Region
North America (By Component, Channel, Industry, and By Country)
- U.S. (By Industry)
- Canada (By Industry)
- Mexico (By Industry)
South America (By Component, Channel, Industry, and Country)
- Brazil (By Industry)
- Argentina (By Industry)
- Rest of South America
Europe (By Component, Channel, Industry, and Country)
- U.K. (By Industry)
- Germany (By Industry)
- France (By Industry)
- Italy (By Industry)
- Spain (By Industry)
- Russia (By Industry)
- Benelux (By Industry)
- Nordics (By Industry)
- Rest of Europe
Middle East & Africa (By Component, Channel, Industry, and Country)
- Turkey (By Industry)
- Israel (By Industry)
- GCC (By Industry)
- North Africa (By Industry)
- South Africa (By Industry)
- Rest of the Middle East & Africa
Asia Pacific (By Component, Channel, Industry, and Country)
- China (By Industry)
- Japan (By Industry)
- India (By Industry)
- South Korea (By Industry)
- ASEAN (By Industry)
- Oceania (By Industry)
- Rest of the Asia Pacific
Please Note: It will take 5-6 business days to complete the report upon order confirmation.
- 1. Introduction
- 1.1. Definition, By Segment
- 1.2. Research Methodology/Approach
- 1.3. Data Sources
- 2. Executive Summary
- 3. Market Dynamics
- 3.1. Macro and Micro Economic Indicators
- 3.2. Drivers, Restraints, Opportunities and Trends
- 4. Competition Landscape
- 4.1. Business Strategies Adopted by Key Players
- 4.2. Consolidated SWOT Analysis of Key Players
- 4.3. Global Customer Communication Management Key Players Market Share/Ranking, 2023
- 5. Global Customer Communication Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 5.1. Key Findings
- 5.2. By Component (USD)
- 5.2.1. Software
- 5.2.2. Services
- 5.3. By Channel (USD)
- 5.3.1. SMS
- 5.3.2. E-mail
- 5.3.3. Website
- 5.3.4. Social Media
- 5.3.5. Others (Print, Phone Calls, etc.)
- 5.4. By Industry (USD)
- 5.4.1. BFSI
- 5.4.2. Retail
- 5.4.3. IT & Telecom
- 5.4.4. Government
- 5.4.5. Healthcare
- 5.4.6. Others (Energy & Utilities, Media & Entertainment, etc.)
- 5.5. By Region (USD)
- 5.5.1. North America
- 5.5.2. South America
- 5.5.3. Europe
- 5.5.4. Middle East & Africa
- 5.5.5. Asia Pacific
- 6. North America Customer Communication Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 6.1. Key Findings
- 6.2. By Type (USD)
- 6.3. By Component (USD)
- 6.3.1. Software
- 6.3.2. Services
- 6.4. By Channel (USD)
- 6.4.1. SMS
- 6.4.2. E-mail
- 6.4.3. Website
- 6.4.4. Social Media
- 6.4.5. Others (Print, Phone Calls, etc.)
- 6.5. By Industry (USD)
- 6.5.1. BFSI
- 6.5.2. Retail
- 6.5.3. IT & Telecom
- 6.5.4. Government
- 6.5.5. Healthcare
- 6.5.6. Others (Energy & Utilities, Media & Entertainment, etc.)
- 6.6. By Country (USD)
- 6.6.1. United States
- 6.6.1.1. By Industry
- 6.6.2. Canada
- 6.6.2.1. By Industry
- 6.6.3. Mexico
- 6.6.3.1. By Industry
- 7. South America Customer Communication Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 7.1. Key Findings
- 7.2. By Component (USD)
- 7.2.1. Software
- 7.2.2. Services
- 7.3. By Channel (USD)
- 7.3.1. SMS
- 7.3.2. E-mail
- 7.3.3. Website
- 7.3.4. Social Media
- 7.3.5. Others (Print, Phone Calls, etc.)
- 7.4. By Industry (USD)
- 7.4.1. BFSI
- 7.4.2. Retail
- 7.4.3. IT & Telecom
- 7.4.4. Government
- 7.4.5. Healthcare
- 7.4.6. Others (Energy & Utilities, Media & Entertainment, etc.)
- 7.5. By Country (USD)
- 7.5.1. Brazil
- 7.5.1.1. By Industry
- 7.5.2. Argentina
- 7.5.2.1. By Industry
- 7.5.3. Rest of South America
- 8. Europe Customer Communication Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 8.1. Key Findings
- 8.2. By Component (USD)
- 8.2.1. Software
- 8.2.2. Services
- 8.3. By Channel (USD)
- 8.3.1. SMS
- 8.3.2. E-mail
- 8.3.3. Website
- 8.3.4. Social Media
- 8.3.5. Others (Print, Phone Calls, etc.)
- 8.4. By Industry (USD)
- 8.4.1. BFSI
- 8.4.2. Retail
- 8.4.3. IT & Telecom
- 8.4.4. Government
- 8.4.5. Healthcare
- 8.4.6. Others (Energy & Utilities, Media & Entertainment, etc.)
- 8.5. By Country (USD)
- 8.5.1. United Kingdom
- 8.5.1.1. By Industry
- 8.5.2. Germany
- 8.5.2.1. By Industry
- 8.5.3. France
- 8.5.3.1. By Industry
- 8.5.4. Italy
- 8.5.4.1. By Industry
- 8.5.5. Spain
- 8.5.5.1. By Industry
- 8.5.6. Russia
- 8.5.6.1. By Industry
- 8.5.7. Benelux
- 8.5.7.1. By Industry
- 8.5.8. Nordics
- 8.5.8.1. By Industry
- 8.5.9. Rest of Europe
- 9. Middle East & Africa Customer Communication Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 9.1. Key Findings
- 9.2. By Component (USD)
- 9.2.1. Software
- 9.2.2. Services
- 9.3. By Channel (USD)
- 9.3.1. SMS
- 9.3.2. E-mail
- 9.3.3. Website
- 9.3.4. Social Media
- 9.3.5. Others (Print, Phone Calls, etc.)
- 9.4. By Industry (USD)
- 9.4.1. BFSI
- 9.4.2. Retail
- 9.4.3. IT & Telecom
- 9.4.4. Government
- 9.4.5. Healthcare
- 9.4.6. Others (Energy & Utilities, Media & Entertainment, etc.)
- 9.5. By Country (USD)
- 9.5.1. Turkey
- 9.5.1.1. By Industry
- 9.5.2. Israel
- 9.5.2.1. By Industry
- 9.5.3. GCC
- 9.5.3.1. By Industry
- 9.5.4. North Africa
- 9.5.4.1. By Industry
- 9.5.5. South Africa
- 9.5.5.1. By Industry
- 9.5.6. Rest of MEA
- 10. Asia Pacific Customer Communication Management Market Size Estimates and Forecasts, By Segments, 2019-2032
- 10.1. Key Findings
- 10.2. By Component (USD)
- 10.2.1. Software
- 10.2.2. Services
- 10.3. By Channel (USD)
- 10.3.1. SMS
- 10.3.2. E-mail
- 10.3.3. Website
- 10.3.4. Social Media
- 10.3.5. Others (Print, Phone Calls, etc.)
- 10.4. By Industry (USD)
- 10.4.1. BFSI
- 10.4.2. Retail
- 10.4.3. IT & Telecom
- 10.4.4. Government
- 10.4.5. Healthcare
- 10.4.6. Others (Energy & Utilities, Media & Entertainment, etc.)
- 10.5. By Country (USD)
- 10.5.1. China
- 10.5.1.1. By Industry
- 10.5.2. India
- 10.5.2.1. By Industry
- 10.5.3. Japan
- 10.5.3.1. By Industry
- 10.5.4. South Korea
- 10.5.4.1. By Industry
- 10.5.5. ASEAN
- 10.5.5.1. By Industry
- 10.5.6. Oceania
- 10.5.6.1. By Industry
- 10.5.7. Rest of Asia Pacific
- 11. Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
- 11.1. Quadient
- 11.1.1. Overview
- 11.1.1.1. Key Management
- 11.1.1.2. Headquarters
- 11.1.1.3. Offerings/Business Segments
- 11.1.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.1.2.1. Employee Size
- 11.1.2.2. Past and Current Revenue
- 11.1.2.3. Geographical Share
- 11.1.2.4. Business Segment Share
- 11.1.2.5. Recent Developments
- 11.2. Doxee S.p.A
- 11.2.1. Overview
- 11.2.1.1. Key Management
- 11.2.1.2. Headquarters
- 11.2.1.3. Offerings/Business Segments
- 11.2.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.2.2.1. Employee Size
- 11.2.2.2. Past and Current Revenue
- 11.2.2.3. Geographical Share
- 11.2.2.4. Business Segment Share
- 11.2.2.5. Recent Developments
- 11.3. Doxim
- 11.3.1. Overview
- 11.3.1.1. Key Management
- 11.3.1.2. Headquarters
- 11.3.1.3. Offerings/Business Segments
- 11.3.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.3.2.1. Employee Size
- 11.3.2.2. Past and Current Revenue
- 11.3.2.3. Geographical Share
- 11.3.2.4. Business Segment Share
- 11.3.2.5. Recent Developments
- 11.4. Newgen Software Technologies Limited
- 11.4.1. Overview
- 11.4.1.1. Key Management
- 11.4.1.2. Headquarters
- 11.4.1.3. Offerings/Business Segments
- 11.4.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.4.2.1. Employee Size
- 11.4.2.2. Past and Current Revenue
- 11.4.2.3. Geographical Share
- 11.4.2.4. Business Segment Share
- 11.4.2.5. Recent Developments
- 11.5. Open Text Corporation
- 11.5.1. Overview
- 11.5.1.1. Key Management
- 11.5.1.2. Headquarters
- 11.5.1.3. Offerings/Business Segments
- 11.5.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.5.2.1. Employee Size
- 11.5.2.2. Past and Current Revenue
- 11.5.2.3. Geographical Share
- 11.5.2.4. Business Segment Share
- 11.5.2.5. Recent Developments
- 11.6. Intense Technologies (in10stech)
- 11.6.1. Overview
- 11.6.1.1. Key Management
- 11.6.1.2. Headquarters
- 11.6.1.3. Offerings/Business Segments
- 11.6.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.6.2.1. Employee Size
- 11.6.2.2. Past and Current Revenue
- 11.6.2.3. Geographical Share
- 11.6.2.4. Business Segment Share
- 11.6.2.5. Recent Developments
- 11.7. BelWo, Inc.
- 11.7.1. Overview
- 11.7.1.1. Key Management
- 11.7.1.2. Headquarters
- 11.7.1.3. Offerings/Business Segments
- 11.7.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.7.2.1. Employee Size
- 11.7.2.2. Past and Current Revenue
- 11.7.2.3. Geographical Share
- 11.7.2.4. Business Segment Share
- 11.7.2.5. Recent Developments
- 11.8. Precisely
- 11.8.1. Overview
- 11.8.1.1. Key Management
- 11.8.1.2. Headquarters
- 11.8.1.3. Offerings/Business Segments
- 11.8.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.8.2.1. Employee Size
- 11.8.2.2. Past and Current Revenue
- 11.8.2.3. Geographical Share
- 11.8.2.4. Business Segment Share
- 11.8.2.5. Recent Developments
- 11.9. Smart Communications
- 11.9.1. Overview
- 11.9.1.1. Key Management
- 11.9.1.2. Headquarters
- 11.9.1.3. Offerings/Business Segments
- 11.9.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.9.2.1. Employee Size
- 11.9.2.2. Past and Current Revenue
- 11.9.2.3. Geographical Share
- 11.9.2.4. Business Segment Share
- 11.9.2.5. Recent Developments
- 11.10. Nagarro
- 11.10.1. Overview
- 11.10.1.1. Key Management
- 11.10.1.2. Headquarters
- 11.10.1.3. Offerings/Business Segments
- 11.10.2. Key Details (Key details are consolidated data and not product/service specific)
- 11.10.2.1. Employee Size
- 11.10.2.2. Past and Current Revenue
- 11.10.2.3. Geographical Share
- 11.10.2.4. Business Segment Share
- 11.10.2.5. Recent Developments
- 12. Key Takeaways
Research Assistance
Download our eBook: How to Succeed Using Market Research
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook