Electronic Equipment Repair Services

Electronic Equipment Repair Services

Brief Excerpt from Industry Overview Chapter:

Companies in this industry repair computers and communications equipment, office machines, televisions and stereos, precision instruments, and other consumer and professional electronic equipment. Major companies include CPR Cell Phone Repair and UBreakiFix.

COMPETITIVE LANDSCAPE

Demand is driven by the installed base of electronic equipment, equipment failure rates, and the cost advantage of regularly maintaining and fixing broken and idle equipment, rather than replacing it. The profitability of individual companies depends on service accuracy, speed, and volume. Large companies have advantages in breadth of services, worker allocation, and the number of manufacturers and types of products supported. Small companies can compete effectively by specializing by manufacturer or product type and providing superior service. The US industry is concentrated: the top 50 companies account for about 50% of revenue.

PRODUCTS, OPERATIONS & TECHNOLOGY

Repair and maintenance services for precision electronic medical equipment account for about 25% of industry revenue, followed by services for electronic and precision equipment, computer hardware and peripheral equipment (about 20% each), and communications and navigation equipment (about 15%). Other services include repairing and maintaining home audio and visual equipment (about 5%).