Consumer Services

Consumer Services

Brief Excerpt from Industry Overview Chapter:

Companies in this industry repair machinery, equipment and other products; as well as provide personal and laundry services to customers. Major US service companies include Cintas, Jiffy Lube, Regis Corporation, Safelite, Service Corporation International, and WW International; leading companies outside of the US are Funespaña (Spain), Indigo Group (France), and Klier Hair Group (Germany).

COMPETITIVE LANDSCAPE

Consumer income and demographics drive demand in the industry. The profitability of individual companies depends on favorable store location, customer service, and efficient operations. Large companies have economies of scale in purchasing and access to large groups of customers. Small companies can compete through convenient location and providing specialized services.

PRODUCTS, OPERATIONS & TECHNOLOGY

Major services are vehicle maintenance and repair (about 50% of industry revenue), hair care (about 17%), industrial tools maintenance and repair (about 12%), uniform rental and linen supply (about 12%), and uniform rental and linen supply (about 9%). Other services include death care, car washes, appliance repair, parking services, weight loss services, pet care (except veterinary), electronic equipment repair, tattoo and body modification, and dating services.