Chatbot Market - Global Chatbot Industry Analysis, Size, Share, Growth, Trends, Regional Outlook, and Forecast 2023-2030 - (By Offering Coverage, By Type Coverage, By Medium Coverage, By Business Function Coverage, By Application Coverage, By Vertical Cov

Chatbot Market - Global Chatbot Industry Analysis, Size, Share, Growth, Trends, Regional Outlook, and Forecast 2023-2030 - (By Offering Coverage, By Type Coverage, By Medium Coverage, By Business Function Coverage, By Application Coverage, By Vertical Coverage, By Geographic Coverage and By Company)


The global chatbot market, valued at US$5 billion in 2022, is projected to reach US$27.06 billion by 2030, representing a robust CAGR of 23.5% from 2023 to 2030, according to a comprehensive report from Fairfield Market Research. The report provides insights into the key trends, growth determinants, and major players shaping the chatbot market.

Driving Market Trends
• Increasing Demand for Chatbots in Sales and Marketing: The primary driver of market growth is the rising demand for chatbots in sales and marketing. Chatbots are increasingly used to engage website visitors and social media users, collect leads, and qualify prospects, enhancing customer engagement and boosting sales.
• Rapidly Expanding Conversational AI: The growth of conversational AI is another significant trend, making chatbots more human-like and capable of longer and more engaging interactions, ultimately improving the user experience.

Market Segmentation (2022)
• Solution Category Dominance: In 2022, the solution category dominated the market as organizations of all sizes adopted chatbots to enhance customer service, streamline corporate processes, and increase sales.
• Standalone Chatbots: Standalone chatbots, not integrated with other software platforms, dominated the market in 2022, offering accessibility via web browsers or mobile applications.
• Mobile Applications: The mobile applications category led the market in 2022, with customer care apps, e-commerce apps, and banking apps using chatbots.
• Sales & Marketing: The sales and marketing segment dominated the market in 2022, creating leads by screening potential customers and arranging demos.
• Customer Services: Customer services were the dominant sector in 2022, with chatbots proving cost-effective compared to traditional customer care techniques.
• BFSI: The BFSI (Banking, Financial Services, and Insurance) category is expected to grow significantly, as chatbots handle customer inquiries about account balances, transactions, and more.
Regional Insights
• Asia Pacific: The Asia Pacific region is expected to grow at the fastest rate due to its diverse linguistic population and high demand for chatbots that support different languages and dialects.
• North America: North America will dominate the chatbot market throughout the forecast period, with robust e-commerce and retail industries driving chatbot adoption.

Key Growth Determinants
• Rising Demand for Customer Service Automation: Chatbots are increasingly used to manage repetitive customer questions, offering round-the-clock support, improving customer satisfaction, and reducing customer support costs.
• Growing Adoption of Chatbots in E-commerce: E-commerce companies utilize chatbots for real-time customer care, order tracking, product recommendations, and personalization, leading to increased sales and customer happiness.
• Increasing Demand for Advances in AI: AI-powered chatbots process natural language more effectively, enhancing user experience, personalization, and engagement.
Major Growth Barriers
• High Development and Maintenance Costs: Developing and maintaining AI-powered chatbots can be costly, with expenses related to hiring AI and NLP engineers, software tools, and infrastructure.
• Security and Privacy Concerns: Chatbots often require access to personal and sensitive data, leading to user concerns about data handling and security breaches.

Key Trends and Opportunities
• Omnichannel Chatbots: Omnichannel chatbots, accessible through various communication channels, enhance customer happiness and inclusivity.
• Chatbots in Healthcare: Healthcare chatbots provide 24/7 access to information, enhancing health literacy and patient education, while also speeding up telemedicine consultations.
• Chatbots in the Financial Sector: Chatbots efficiently handle customer inquiries about account balances, transactions, and other banking information while adding an extra layer of security.
Regulatory Impact
• Regulatory bodies like GDPR, FTC, CFPB, and FINRA have placed requirements and guidelines on chatbots' use, emphasizing transparency, data security, and compliance.

Top Segments
• Solution Category Dominant: The solution category, encompassing chatbot creation, deployment, and maintenance services, dominated the market in 2022.
• Standalone Solutions Lead: Standalone chatbots, such as Google Assistant and Siri, led the market in 2022.
• Mobile Applications Category Largest: Mobile applications incorporating chatbots were the largest segment in 2022.
• Sales & Marketing: Sales and marketing chatbots dominated the industry, personalizing customer interactions and boosting sales conversion rates.
• Customer Services Top: In 2022, customer services were the dominant sector, with businesses automating repetitive tasks to reduce costs.
• Retail & E-commerce: The retail and e-commerce category led the market, with chatbots assisting customers in finding products, receiving recommendations, and completing transactions.
• BFSI: The BFSI category is expected to grow the fastest due to cost reduction and enhanced customer support provided by chatbots.
Regional Front-runners
• North America: North America remains the largest revenue-contributing region, with a robust corporate presence, technological prowess, and favorable regulatory environment.
• Asia Pacific: Asia Pacific is expected to be the fastest-growing market region, driven by emerging nations and investments in chatbot technologies.

Leaders in the Global Chatbot Space
• Google
• Microsoft
• IBM
• Artificial Solutions
• ServiceNow
• [24]7. ai, Inc.
• Aivo
• Botsify Inc.
• Creative Virtual Ltd.
• eGain Corporation
• Inbenta Technologies Inc.
• Nuance Communications, Inc
• Other

Please note: The PDF e-mail from publisher version of this report is for a global site license. Delivery timeline - 5 working days.


1. Executive Summary
1.1. Global Chatbot Market Snapshot
1.2. Future Projections
1.3. Key Market Trends
1.4. Regional Snapshot, by Value, 2022
1.5. Analyst Recommendations
2. Market Overview
2.1. Market Definitions and Segmentations
2.2. Market Dynamics
2.2.1. Drivers
2.2.2. Restraints
2.2.3. Market Opportunities
2.3. Value Chain Analysis
2.4. Porter’s Five Forces Analysis
2.5. Covid-19 Impact Analysis
2.5.1. Supply
2.5.2. Demand
2.6. Impact of Ukraine-Russia Conflict
2.7. Economic Overview
2.7.1. World Economic Projections
2.8. PESTLE Analysis
3. Global Chatbot Market Outlook, 2018 - 2030
3.1. Global Chatbot Market Outlook, by Offering, Value (US$ Bn), 2018 - 2030
3.1.1. Key Highlights
3.1.1.1. Solution
3.1.1.1.1. Standalone
3.1.1.1.2. Web-Based
3.1.1.1.3. Messaging-Based
3.1.1.1.4. Other Solutions (Live Chats and VideoBots)
3.1.1.2. Services
3.1.1.2.1. Professional Services
3.1.1.2.2. Managed Services
3.2. Global Chatbot Market Outlook, by Type, Value (US$ Bn), 2018 - 2030
3.2.1. Key Highlights
3.2.1.1. Menu-based
3.2.1.2. Linguistic-based
3.2.1.3. Contextual
3.2.1.4. Hybrid
3.2.1.5. Voicebots
3.3. Global Chatbot Market Outlook, by Medium, Value (US$ Bn), 2018 - 2030
3.3.1. Key Highlights
3.3.1.1. Contact Centers
3.3.1.2. Websites
3.3.1.3. Social Media
3.3.1.4. Mobile Applications
3.4. Global Chatbot Market Outlook, by Business function, Value (US$ Bn), 2018 - 2030
3.4.1. Key Highlights Snacks
3.4.1.1. IT Services
3.4.1.2. HR Services
3.4.1.3. Sales & Marketing
3.4.1.4. Finance
3.5. Global Chatbot Market Outlook, by Application, Value (US$ Bn), 2018 - 2030
3.5.1. Key Highlights Snacks
3.5.1.1. Customer Services
3.5.1.2. Branding & Advertising
3.5.1.3. Personal Assistance
3.5.1.4. Data Privacy & Compliance
3.5.1.5. Payment Processing
3.5.1.6. Others
3.6. Global Chatbot Market Outlook, by End Use Industry, Value (US$ Bn), 2018 - 2030
3.6.1. Key Highlights Snacks
3.6.1.1. Healthcare
3.6.1.2. Retail & E-commerce
3.6.1.3. BFSI
3.6.1.4. Media & Entertainment
3.6.1.5. Travel & Tourism
3.6.1.6. Transportation & Logistics
3.6.1.7. Others
3.7. Global Chatbot Market Outlook, by Region, Value (US$ Bn), 2018 - 2030
3.7.1. Key Highlights
3.7.1.1. North America
3.7.1.2. Europe
3.7.1.3. Asia Pacific
3.7.1.4. Latin America
3.7.1.5. Middle East & Africa
4. North America Chatbot Market Outlook, 2018 - 2030
4.1. North America Chatbot Market Outlook, by Offering, Value (US$ Bn), 2018 - 2030
4.1.1. Key Highlights
4.1.1.1. Solution
4.1.1.1.1. Standalone
4.1.1.1.2. Web-Based
4.1.1.1.3. Messaging-Based
4.1.1.1.4. Other Solutions (Live Chats and VideoBots)
4.1.1.2. Services
4.1.1.2.1. Professional Services
4.1.1.2.2. Managed Services
4.2. North America Chatbot Market Outlook, by Type, Value (US$ Bn), 2018 - 2030
4.2.1. Key Highlights
4.2.1.1. Menu-based
4.2.1.2. Linguistic-based
4.2.1.3. Contextual
4.2.1.4. Hybrid
4.2.1.5. Voicebots
4.3. North America Chatbot Market Outlook, by Medium, Value (US$ Bn), 2018 - 2030
4.3.1. Key Highlights
4.3.1.1. Contact Centers
4.3.1.2. Websites
4.3.1.3. Social Media
4.3.1.4. Mobile Applications
4.4. North America Chatbot Market Outlook, by Business function, Value (US$ Bn), 2018 - 2030
4.4.1. Key Highlights
4.4.1.1. IT Services
4.4.1.2. HR Services
4.4.1.3. Sales & Marketing
4.4.1.4. Finance
4.5. North America Chatbot Market Outlook, by Application, Value (US$ Bn), 2018 - 2030
4.5.1. Key Highlights Snacks
4.5.1.1. Customer Services
4.5.1.2. Branding & Advertising
4.5.1.3. Personal Assistance
4.5.1.4. Data Privacy & Compliance
4.5.1.5. Payment Processing
4.5.1.6. Others
4.6. North America Chatbot Market Outlook, by End Use Industry, Value (US$ Bn), 2018 - 2030
4.6.1. Key Highlights Snacks
4.6.1.1. Healthcare
4.6.1.2. Retail & E-commerce
4.6.1.3. BFSI
4.6.1.4. Media & Entertainment
4.6.1.5. Travel & Tourism
4.6.1.6. Transportation & Logistics
4.6.1.7. Others
4.6.2. BPS Analysis/Market Attractiveness Analysis
4.7. North America Chatbot Market Outlook, by Country, Value (US$ Bn), 2018 - 2030
4.7.1. Key Highlights
4.7.1.1. U.S. Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
4.7.1.2. U.S. Chatbot Market Type, Value (US$ Bn), 2018 - 2030
4.7.1.3. U.S. Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
4.7.1.4. U.S. Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
4.7.1.5. U.S. Chatbot Market Application, Value (US$ Bn), 2018 - 2030
4.7.1.6. U.S. Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
4.7.1.7. Canada Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
4.7.1.8. Canada Chatbot Market Type, Value (US$ Bn), 2018 - 2030
4.7.1.9. Canada Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
4.7.1.10. Canada Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
4.7.1.11. Canada Chatbot Market Application, Value (US$ Bn), 2018 - 2030
4.7.1.12. Canada Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
4.7.2. BPS Analysis/Market Attractiveness Analysis
5. Europe Chatbot Market Outlook, 2018 - 2030
5.1. Europe Chatbot Market Outlook, by Offering, Value (US$ Bn), 2018 - 2030
5.1.1. Key Highlights
5.1.1.1. Solution
5.1.1.1.1. Standalone
5.1.1.1.2. Web-Based
5.1.1.1.3. Messaging-Based
5.1.1.1.4. Other Solutions (Live Chats and VideoBots)
5.1.1.2. Services
5.1.1.2.1. Professional Services
5.1.1.2.2. Managed Services
5.2. Europe Chatbot Market Outlook, by Type, Value (US$ Bn), 2018 - 2030
5.2.1. Key Highlights
5.2.1.1. Menu-based
5.2.1.2. Linguistic-based
5.2.1.3. Contextual
5.2.1.4. Hybrid
5.2.1.5. Voicebots
5.3. Europe Chatbot Market Outlook, by Medium, Value (US$ Bn), 2018 - 2030
5.3.1. Key Highlights
5.3.1.1. Contact Centers
5.3.1.2. Websites
5.3.1.3. Social Media
5.3.1.4. Mobile Applications
5.4. Europe Chatbot Market Outlook, by Business function, Value (US$ Bn), 2018 - 2030
5.4.1. Key Highlights
5.4.1.1. IT Services
5.4.1.2. HR Services
5.4.1.3. Sales & Marketing
5.4.1.4. Finance
5.5. Europe Chatbot Market Outlook, by Application, Value (US$ Bn), 2018 - 2030
5.5.1. Key Highlights Snacks
5.5.1.1. Customer Services
5.5.1.2. Branding & Advertising
5.5.1.3. Personal Assistance
5.5.1.4. Data Privacy & Compliance
5.5.1.5. Payment Processing
5.5.1.6. Others
5.6. Europe Chatbot Market Outlook, by End Use Industry, Value (US$ Bn), 2018 - 2030
5.6.1. Key Highlights Snacks
5.6.1.1. Healthcare
5.6.1.2. Retail & E-commerce
5.6.1.3. BFSI
5.6.1.4. Media & Entertainment
5.6.1.5. Travel & Tourism
5.6.1.6. Transportation & Logistics
5.6.1.7. Others
5.6.2. BPS Analysis/Market Attractiveness Analysis
5.7. Europe Chatbot Market Outlook, by Country, Value (US$ Bn), 2018 - 2030
5.7.1. Key Highlights
5.7.1.1. Germany Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
5.7.1.2. Germany Chatbot Market Type, Value (US$ Bn), 2018 - 2030
5.7.1.3. Germany Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
5.7.1.4. Germany Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
5.7.1.5. Germany Chatbot Market Application, Value (US$ Bn), 2018 - 2030
5.7.1.6. Germany Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
5.7.1.7. U.K. Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
5.7.1.8. U.K. Chatbot Market Type, Value (US$ Bn), 2018 - 2030
5.7.1.9. U.K. Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
5.7.1.10. U.K. Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
5.7.1.11. U.K. Chatbot Market Application, Value (US$ Bn), 2018 - 2030
5.7.1.12. U.K. Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
5.7.1.13. France Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
5.7.1.14. France Chatbot Market Type, Value (US$ Bn), 2018 - 2030
5.7.1.15. France Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
5.7.1.16. France Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
5.7.1.17. France Chatbot Market Application, Value (US$ Bn), 2018 - 2030
5.7.1.18. France Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
5.7.1.19. Italy Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
5.7.1.20. Italy Chatbot Market Type, Value (US$ Bn), 2018 - 2030
5.7.1.21. Italy Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
5.7.1.22. Italy Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
5.7.1.23. Italy Chatbot Market Application, Value (US$ Bn), 2018 - 2030
5.7.1.24. Italy Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
5.7.1.25. Turkey Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
5.7.1.26. Turkey Chatbot Market Type, Value (US$ Bn), 2018 - 2030
5.7.1.27. Turkey Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
5.7.1.28. Turkey Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
5.7.1.29. Turkey Chatbot Market Application, Value (US$ Bn), 2018 - 2030
5.7.1.30. Turkey Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
5.7.1.31. Russia Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
5.7.1.32. Russia Chatbot Market Type, Value (US$ Bn), 2018 - 2030
5.7.1.33. Russia Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
5.7.1.34. Russia Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
5.7.1.35. Russia Chatbot Market Application, Value (US$ Bn), 2018 - 2030
5.7.1.36. Russia Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
5.7.1.37. Rest of Europe Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
5.7.1.38. Rest of Europe Chatbot Market Type, Value (US$ Bn), 2018 - 2030
5.7.1.39. Rest of Europe Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
5.7.1.40. Rest of Europe Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
5.7.1.41. Rest of Europe Chatbot Market Application, Value (US$ Bn), 2018 - 2030
5.7.1.42. Rest of Europe Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
5.7.2. BPS Analysis/Market Attractiveness Analysis
6. Asia Pacific Chatbot Market Outlook, 2018 - 2030
6.1. Asia Pacific Chatbot Market Outlook, by Offering, Value (US$ Bn), 2018 - 2030
6.1.1. Key Highlights
6.1.1.1. Solution
6.1.1.1.1. Standalone
6.1.1.1.2. Web-Based
6.1.1.1.3. Messaging-Based
6.1.1.1.4. Other Solutions (Live Chats and VideoBots)
6.1.1.2. Services
6.1.1.2.1. Professional Services
6.1.1.2.2. Managed Services
6.2. Asia Pacific Chatbot Market Outlook, by Type, Value (US$ Bn), 2018 - 2030
6.2.1. Key Highlights
6.2.1.1. Menu-based
6.2.1.2. Linguistic-based
6.2.1.3. Contextual
6.2.1.4. Hybrid
6.2.1.5. Voicebots
6.3. Asia Pacific Chatbot Market Outlook, by Medium, Value (US$ Bn), 2018 - 2030
6.3.1. Key Highlights
6.3.1.1. Contact Centers
6.3.1.2. Websites
6.3.1.3. Social Media
6.3.1.4. Mobile Applications
6.4. Asia Pacific Chatbot Market Outlook, by Business function, Value (US$ Bn), 2018 - 2030
6.4.1. Key Highlights
6.4.1.1. IT Services
6.4.1.2. HR Services
6.4.1.3. Sales & Marketing
6.4.1.4. Finance
6.5. Asia Pacific Chatbot Market Outlook, by Application, Value (US$ Bn), 2018 - 2030
6.5.1. Key Highlights Snacks
6.5.1.1. Customer Services
6.5.1.2. Branding & Advertising
6.5.1.3. Personal Assistance
6.5.1.4. Data Privacy & Compliance
6.5.1.5. Payment Processing
6.5.1.6. Others
6.6. Asia Pacific Chatbot Market Outlook, by End Use Industry, Value (US$ Bn), 2018 - 2030
6.6.1. Key Highlights Snacks
6.6.1.1. Healthcare
6.6.1.2. Retail & E-commerce
6.6.1.3. BFSI
6.6.1.4. Media & Entertainment
6.6.1.5. Travel & Tourism
6.6.1.6. Transportation & Logistics
6.6.1.7. Others
6.6.2. BPS Analysis/Market Attractiveness Analysis
6.7. Asia Pacific Chatbot Market Outlook, by Country, Value (US$ Bn), 2018 - 2030
6.7.1. Key Highlights
6.7.1.1. China Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
6.7.1.2. China Chatbot Market Type, Value (US$ Bn), 2018 - 2030
6.7.1.3. China Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
6.7.1.4. China Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
6.7.1.5. China Chatbot Market Application, Value (US$ Bn), 2018 - 2030
6.7.1.6. China Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
6.7.1.7. Japan Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
6.7.1.8. Japan Chatbot Market Type, Value (US$ Bn), 2018 - 2030
6.7.1.9. Japan Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
6.7.1.10. Japan Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
6.7.1.11. Japan Chatbot Market Application, Value (US$ Bn), 2018 - 2030
6.7.1.12. Japan Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
6.7.1.13. South Korea Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
6.7.1.14. South Korea Chatbot Market Type, Value (US$ Bn), 2018 - 2030
6.7.1.15. South Korea Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
6.7.1.16. South Korea Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
6.7.1.17. South Korea Chatbot Market Application, Value (US$ Bn), 2018 - 2030
6.7.1.18. South Korea Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
6.7.1.19. India Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
6.7.1.20. India Chatbot Market Type, Value (US$ Bn), 2018 - 2030
6.7.1.21. India Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
6.7.1.22. India Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
6.7.1.23. India Chatbot Market Application, Value (US$ Bn), 2018 - 2030
6.7.1.24. India Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
6.7.1.25. Southeast Asia Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
6.7.1.26. Southeast Asia Chatbot Market Type, Value (US$ Bn), 2018 - 2030
6.7.1.27. Southeast Asia Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
6.7.1.28. Southeast Asia Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
6.7.1.29. Southeast Asia Chatbot Market Application, Value (US$ Bn), 2018 - 2030
6.7.1.30. Southeast Asia Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
6.7.1.31. Rest of Asia Pacific Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
6.7.1.32. Rest of Asia Pacific Chatbot Market Type, Value (US$ Bn), 2018 - 2030
6.7.1.33. Rest of Asia Pacific Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
6.7.1.34. Rest of Asia Pacific Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
6.7.1.35. Rest of Asia Pacific Chatbot Market Application, Value (US$ Bn), 2018 - 2030
6.7.1.36. Rest of Asia Pacific Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
6.7.2. BPS Analysis/Market Attractiveness Analysis
7. Latin America Chatbot Market Outlook, 2018 - 2030
7.1. Latin America Chatbot Market Outlook, by Offering, Value (US$ Bn), 2018 - 2030
7.1.1. Key Highlights
7.1.1.1. Solution
7.1.1.1.1. Standalone
7.1.1.1.2. Web-Based
7.1.1.1.3. Messaging-Based
7.1.1.1.4. Other Solutions (Live Chats and VideoBots)
7.1.1.2. Services
7.1.1.2.1. Professional Services
7.1.1.2.2. Managed Services
7.2. Latin America Chatbot Market Outlook, by Type, Value (US$ Bn), 2018 - 2030
7.2.1. Key Highlights
7.2.1.1. Menu-based
7.2.1.2. Linguistic-based
7.2.1.3. Contextual
7.2.1.4. Hybrid
7.2.1.5. Voicebots
7.3. Latin America Chatbot Market Outlook, by Medium, Value (US$ Bn), 2018 - 2030
7.3.1. Key Highlights
7.3.1.1. Contact Centers
7.3.1.2. Websites
7.3.1.3. Social Media
7.3.1.4. Mobile Applications
7.4. Latin America Chatbot Market Outlook, by Business function, Value (US$ Bn), 2018 - 2030
7.4.1. Key Highlights
7.4.1.1. IT Services
7.4.1.2. HR Services
7.4.1.3. Sales & Marketing
7.4.1.4. Finance
7.5. Latin America Chatbot Market Outlook, by Application, Value (US$ Bn), 2018 - 2030
7.5.1. Key Highlights Snacks
7.5.1.1. Customer Services
7.5.1.2. Branding & Advertising
7.5.1.3. Personal Assistance
7.5.1.4. Data Privacy & Compliance
7.5.1.5. Payment Processing
7.5.1.6. Others
7.6. Latin America Chatbot Market Outlook, by End Use Industry, Value (US$ Bn), 2018 - 2030
7.6.1. Key Highlights Snacks
7.6.1.1. Healthcare
7.6.1.2. Retail & E-commerce
7.6.1.3. BFSI
7.6.1.4. Media & Entertainment
7.6.1.5. Travel & Tourism
7.6.1.6. Transportation & Logistics
7.6.1.7. Others
7.6.2. BPS Analysis/Market Attractiveness Analysis
7.7. Latin America Chatbot Market Outlook, by Country, Value (US$ Bn), 2018 - 2030
7.7.1. Key Highlights
7.7.1.1. Brazil Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
7.7.1.2. Brazil Chatbot Market Type, Value (US$ Bn), 2018 - 2030
7.7.1.3. Brazil Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
7.7.1.4. Brazil Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
7.7.1.5. Brazil Chatbot Market Application, Value (US$ Bn), 2018 - 2030
7.7.1.6. Brazil Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
7.7.1.7. Mexico Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
7.7.1.8. Mexico Chatbot Market Type, Value (US$ Bn), 2018 - 2030
7.7.1.9. Mexico Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
7.7.1.10. Mexico Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
7.7.1.11. Mexico Chatbot Market Application, Value (US$ Bn), 2018 - 2030
7.7.1.12. Mexico Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
7.7.1.13. Argentina Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
7.7.1.14. Argentina Chatbot Market Type, Value (US$ Bn), 2018 - 2030
7.7.1.15. Argentina Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
7.7.1.16. Argentina Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
7.7.1.17. Argentina Chatbot Market Application, Value (US$ Bn), 2018 - 2030
7.7.1.18. Argentina Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
7.7.1.19. Rest of Latin America Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
7.7.1.20. Rest of Latin America Chatbot Market Type, Value (US$ Bn), 2018 - 2030
7.7.1.21. Rest of Latin America Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
7.7.1.22. Rest of Latin America Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
7.7.1.23. Rest of Latin America Chatbot Market Application, Value (US$ Bn), 2018 - 2030
7.7.1.24. Rest of Latin America Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
7.7.2. BPS Analysis/Market Attractiveness Analysis
8. Middle East & Africa Chatbot Market Outlook, 2018 - 2030
8.1. Middle East & Africa Chatbot Market Outlook, by Offering, Value (US$ Bn), 2018 - 2030
8.1.1. Key Highlights
8.1.1.1. Solution
8.1.1.1.1. Standalone
8.1.1.1.2. Web-Based
8.1.1.1.3. Messaging-Based
8.1.1.1.4. Other Solutions (Live Chats and VideoBots)
8.1.1.2. Services
8.1.1.2.1. Professional Services
8.1.1.2.2. Managed Services
8.2. Middle East & Africa Chatbot Market Outlook, by Type, Value (US$ Bn), 2018 - 2030
8.2.1. Key Highlights
8.2.1.1. Menu-based
8.2.1.2. Linguistic-based
8.2.1.3. Contextual
8.2.1.4. Hybrid
8.2.1.5. Voicebots
8.3. Middle East & Africa Chatbot Market Outlook, by Medium, Value (US$ Bn), 2018 - 2030
8.3.1. Key Highlights
8.3.1.1. Contact Centers
8.3.1.2. Websites
8.3.1.3. Social Media
8.3.1.4. Mobile Applications
8.4. Middle East & Africa Chatbot Market Outlook, by Business function, Value (US$ Bn), 2018 - 2030
8.4.1. Key Highlights
8.4.1.1. IT Services
8.4.1.2. HR Services
8.4.1.3. Sales & Marketing
8.4.1.4. Finance
8.5. Middle East & Africa Chatbot Market Outlook, by Application, Value (US$ Bn), 2018 - 2030
8.5.1. Key Highlights Snacks
8.5.1.1. Customer Services
8.5.1.2. Branding & Advertising
8.5.1.3. Personal Assistance
8.5.1.4. Data Privacy & Compliance
8.5.1.5. Payment Processing
8.5.1.6. Others
8.6. Middle East & Africa Chatbot Market Outlook, by End Use Industry, Value (US$ Bn), 2018 - 2030
8.6.1. Key Highlights Snacks
8.6.1.1. Healthcare
8.6.1.2. Retail & E-commerce
8.6.1.3. BFSI
8.6.1.4. Media & Entertainment
8.6.1.5. Travel & Tourism
8.6.1.6. Transportation & Logistics
8.6.1.7. Others
8.6.2. BPS Analysis/Market Attractiveness Analysis
8.7. Middle East & Africa Chatbot Market Outlook, by Country, Value (US$ Bn), 2018 - 2030
8.7.1. Key Highlights
8.7.1.1. GCC Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
8.7.1.2. GCC Chatbot Market Type, Value (US$ Bn), 2018 - 2030
8.7.1.3. GCC Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
8.7.1.4. GCC Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
8.7.1.5. GCC Chatbot Market Application, Value (US$ Bn), 2018 - 2030
8.7.1.6. GCC Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
8.7.1.7. South Africa Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
8.7.1.8. South Africa Chatbot Market Type, Value (US$ Bn), 2018 - 2030
8.7.1.9. South Africa Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
8.7.1.10. South Africa Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
8.7.1.11. South Africa Chatbot Market Application, Value (US$ Bn), 2018 - 2030
8.7.1.12. South Africa Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
8.7.1.13. Egypt Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
8.7.1.14. Egypt Chatbot Market Type, Value (US$ Bn), 2018 - 2030
8.7.1.15. Egypt Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
8.7.1.16. Egypt Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
8.7.1.17. Egypt Chatbot Market Application, Value (US$ Bn), 2018 - 2030
8.7.1.18. Egypt Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
8.7.1.19. Nigeria Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
8.7.1.20. Nigeria Chatbot Market Type, Value (US$ Bn), 2018 - 2030
8.7.1.21. Nigeria Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
8.7.1.22. Nigeria Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
8.7.1.23. Nigeria Chatbot Market Application, Value (US$ Bn), 2018 - 2030
8.7.1.24. Nigeria Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
8.7.1.25. Rest of Middle East & Africa Chatbot Market by Offering, Value (US$ Bn), 2018 - 2030
8.7.1.26. Rest of Middle East & Africa Chatbot Market Type, Value (US$ Bn), 2018 - 2030
8.7.1.27. Rest of Middle East & Africa Chatbot Market Medium, Value (US$ Bn), 2018 - 2030
8.7.1.28. Rest of Middle East & Africa Chatbot Market Business function, Value (US$ Bn), 2018 - 2030
8.7.1.29. Rest of Middle East & Africa Chatbot Market Application, Value (US$ Bn), 2018 - 2030
8.7.1.30. Rest of Middle East & Africa Chatbot Market End Use Industry, Value (US$ Bn), 2018 - 2030
8.7.2. BPS Analysis/Market Attractiveness Analysis
9. Competitive Landscape
9.1. Medium vs Type Heatmap
9.2. Manufacturer vs Type Heatmap
9.3. Company Market Share Analysis, 2022
9.4. Competitive Dashboard
9.5. Company Profiles
9.5.1. Google
9.5.2. Microsoft
9.5.2.1. Company Overview
9.5.2.2. Product Portfolio
9.5.2.3. Financial Overview
9.5.2.4. Business Strategies and Development
9.5.3. IBM
9.5.3.1. Company Overview
9.5.3.2. Product Portfolio
9.5.3.3. Financial Overview
9.5.3.4. Business Strategies and Development
9.5.4. Artificial Solutions
9.5.4.1. Company Overview
9.5.4.2. Product Portfolio
9.5.4.3. Financial Overview
9.5.4.4. Business Strategies and Development
9.5.5. ServiceNow
9.5.5.1. Company Overview
9.5.5.2. Product Portfolio
9.5.5.3. Financial Overview
9.5.5.4. Business Strategies and Development
9.5.6. [24]7. ai, Inc.
9.5.6.1. Company Overview
9.5.6.2. Product Portfolio
9.5.6.3. Financial Overview
9.5.6.4. Business Strategies and Development
9.5.7. Aivo
9.5.7.1. Company Overview
9.5.7.2. Product Portfolio
9.5.7.3. Financial Overview
9.5.7.4. Business Strategies and Development
9.5.8. Botsify Inc.
9.5.8.1. Company Overview
9.5.8.2. Product Portfolio
9.5.8.3. Financial Overview
9.5.8.4. Business Strategies and Development
9.5.9. Creative Virtual Ltd.
9.5.9.1. Company Overview
9.5.9.2. Product Portfolio
9.5.9.3. Financial Overview
9.5.9.4. Business Strategies and Development
9.5.10. eGain Corporation
9.5.10.1. Company Overview
9.5.10.2. Product Portfolio
9.5.10.3. Financial Overview
9.5.10.4. Business Strategies and Development
9.5.11. Inbenta Technologies Inc.
9.5.11.1. Company Overview
9.5.11.2. Product Portfolio
9.5.11.3. Financial Overview
9.5.11.4. Business Strategies and Development
9.5.12. Nuance Communications, Inc
9.5.12.1. Company Overview
9.5.12.2. Product Portfolio
9.5.12.3. Financial Overview
9.5.12.4. Business Strategies and Development
9.5.13. Kore.ai
9.5.13.1. Company Overview
9.5.13.2. Product Portfolio
9.5.13.3. Financial Overview
9.5.13.4. Business Strategies and Development
9.5.14. Conversica
9.5.14.1. Company Overview
9.5.14.2. Product Portfolio
9.5.14.3. Financial Overview
9.5.14.4. Business Strategies and Development
9.5.15. Personetics
9.5.15.1. Company Overview
9.5.15.2. Product Portfolio
9.5.15.3. Financial Overview
9.5.15.4. Business Strategies and Development
10. Appendix
10.1. Research Methodology
10.2. Report Assumptions
10.3. Acronyms and Abbreviations

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